Page 1 All manuals and user guides at all-guides.com Maintenance & Service Guide HP Compaq 6000 and 6080 Pro Business PC...
Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: About This Book
All manuals and user guides at all-guides.com About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 All manuals and user guides at all-guides.com About This Book...
Page 5: Table Of Contents
All manuals and user guides at all-guides.com Table of contents 1 Product Features ............................1 Microtower Chassis ..........................1 Standard Configuration Features ..................1 Front Panel Components ..................... 2 Rear Panel Components ..................... 3 Serial Number Location ....................... 4 Small Form Factor ..........................5 Standard Configuration Features ..................
Page 6 History Tab ........................31 Errors Tab .......................... 31 Help Tab ..........................31 Saving and Printing Information in HP Vision Diagnostics ..........32 Downloading the Latest Version of HP Vision Diagnostics ..........32 Protecting the Software ........................33 5 Serial ATA Drive Guidelines and Features ....................34 SATA Hard Drives ..........................
Page 7 External Security Devices ........................89 Cable Lock ......................... 89 Padlock ..........................89 HP Business PC Security Lock ..................90 Front Bezel Security ......................91 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis ..........93 Preparation for Disassembly ......................93 Access Panel ............................
Page 8 Installing a Security Lock ....................140 Cable Lock ...................... 140 Padlock ......................141 HP Business PC Security Lock ............... 141 Front Bezel Security ..................143 Using the Small Form Factor Computer in a Tower Orientation ............145 Appendix A Connector Pin Assignments ....................146 Keyboard ............................
Page 9 All manuals and user guides at all-guides.com Microphone ............................148 Headphone ............................148 Line-in Audio ............................ 148 Line-out Audio ..........................148 Monitor ............................. 149 4-Pin Power (for CPU) ........................149 PCI Express ............................. 150 PCI Express ............................. 151 DVI Connector ..........................152 DisplayPort Connector ........................
Page 10 All manuals and user guides at all-guides.com Appendix E Password Security and Resetting CMOS ................204 Resetting the Password Jumper ...................... 205 Clearing and Resetting the CMOS ....................206 Appendix F Specifications ..........................208 Microtower Chassis .......................... 208 Small Form Factor Chassis ......................210 Index .................................
Page 11: Product Features
Microtower Chassis Standard Configuration Features The HP Compaq Microtower features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide.
Page 12: Front Panel Components
All manuals and user guides at all-guides.com Front Panel Components Drive configuration may vary by model. Front bezel appearance varies by model. Table 1-1 Front Panel Components 5.25-inch Optical Drives Optical Drive Eject Buttons Optical Drive Activity Lights 3.5-inch Media Card Reader (optional) Hard Drive Activity Light Dual-State Power Button Microphone/Headphone Connector...
Page 13: Rear Panel Components
Arrangement and number of connectors may vary by model. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
Page 14: Serial Number Location
All manuals and user guides at all-guides.com Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
Page 15: Small Form Factor
Small Form Factor Standard Configuration Features The HP Compaq Small Form Factor features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide.
Page 16: Front Panel Components
All manuals and user guides at all-guides.com Front Panel Components Drive configuration may vary by model. Figure 1-4 Front Panel Components Table 1-3 Front Panel Components USB (Universal Serial Bus) Ports 5.25-inch Optical Drive Optical Drive Activity Light Microphone/Headphone Connector Optical Drive Eject Button 3.5-inch Media Card Reader (optional) Dual-State Power Button...
Page 17: Rear Panel Components
Arrangement and number of connectors may vary by model. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
Page 18: Serial Number Location
All manuals and user guides at all-guides.com Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-6 Serial Number and Product ID Location Chapter 1 Product Features...
Page 19: Installing And Customizing The Software
If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.
Page 20: Downloading Microsoft Windows Updates
● Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Chapter 2 Installing and Customizing the Software...
Page 21: Protecting The Software
All manuals and user guides at all-guides.com Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files.
Page 22: Computer Setup (F10) Utility
All manuals and user guides at all-guides.com Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 23: Using Computer Setup (F10) Utilities
All manuals and user guides at all-guides.com ● Replicate the system setup by saving system configuration information on USB flash media device or other storage media emulating a diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
Page 24: Computer Setup-File
All manuals and user guides at all-guides.com Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ●...
Page 25: Computer Setup-Storage
All manuals and user guides at all-guides.com Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Drive Emulation Allows you to select a drive emulation type for a certain storage device.
Page 26 If you attempt to boot from an AHCI volume without the required device driver installed, the system will crash (blue screen). For more information on AHCI, go to http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter.
Page 27: Computer Setup-Security
All manuals and user guides at all-guides.com Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Page 28 All manuals and user guides at all-guides.com Table 3-4 Computer Setup—Security (continued) Option Description USB Security Allows you to set Device Available/Device Hidden for: ● Front USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦...
Page 29 All manuals and user guides at all-guides.com Table 3-4 Computer Setup—Security (continued) Option Description System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. options are hardware PAVP (Some models) (disabled/min) - PAVP enables the Protected Audio Video Path in the dependent) Chipset.
Page 30 All manuals and user guides at all-guides.com Table 3-4 Computer Setup—Security (continued) Option Description Master Boot Record Allows you to disable/enable Master Boot Record Security. Security ● Save Master Boot Record – This option will appear if Master Boot Record Security is enabled.
Page 31: Computer Setup-Power
All manuals and user guides at all-guides.com Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.
Page 32: Computer Setup-Advanced
All manuals and user guides at all-guides.com Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Description Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
Page 33 All manuals and user guides at all-guides.com Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Option Description ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days.
Page 34 All manuals and user guides at all-guides.com Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Option Description Execute Memory Test Restarts the computer and executes the POST memory test. (some models) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port).
Page 35 All manuals and user guides at all-guides.com Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Option Description controller from being used by the operating system and reduces the power used by the computer in S5. ● Processor cache (enable/disable). ● Integrated Video (enable/disable).
Page 36: Recovering The Configuration Settings
All manuals and user guides at all-guides.com Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 14 in the Computer Setup—File table.) NOTE:...
Page 37 All manuals and user guides at all-guides.com NOTE: If no DPS-capable hard drives are installed, the DPS Self-Test option will not appear on the screen. Select the hard drive to be tested and follow the screen prompts to complete the testing process. When the test has been completed, one of three messages will be displayed: ●...
Page 38: Computer Diagnostic Features
Accessing HP Vision Diagnostics To access HP Vision Field Diagnostics, you must burn the utility onto a CD or copy it onto a USB flash drive then boot to the CD or USB flash drive. It can also be downloaded from http://www.hp.com...
Page 39: Survey Tab
HP Vision Diagnostics. If running HP Vision Diagnostics, select the appropriate language and click Continue. In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision Diagnostics utility launches with the Survey tab displayed.
Page 40: Status Tab
Memory can not be tested from within the HP Vision Diagnostics application. To test the memory in your computer, you must exit HP Vision Diagnostics, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu.
Page 41: History Tab
The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Field Diagnostic application version information on this tab.
Page 42: Saving And Printing Information In Hp Vision Diagnostics
The Defect codes section contains information on the numerical error code that may appear in the Errors tab. The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu. The HP Support section provides information on obtaining technical support from HP.
Page 43: Protecting The Software
All manuals and user guides at all-guides.com Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
Page 44: Serial Ata Drive Guidelines And Features
Serial ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the use of SATA hard drives on these computers. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm)
Page 45: Sata Hard Drive Cables
All manuals and user guides at all-guides.com SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
Page 46: Ata Smart Drives
All manuals and user guides at all-guides.com ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 47: Identifying The Chassis, Routine Care, And Disassembly Preparation
You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Chassis Designations The following subsections illustrate the HP Compaq 6000 and 6080 Pro Business PC chassis designs. Small Form Factor (SFF)
Page 48: Microtower (Mt)
All manuals and user guides at all-guides.com Microtower (MT) 6000 model 6080 model – Front Bezel Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation...
Page 49: Electrostatic Discharge Information
All manuals and user guides at all-guides.com Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 50: Personal Grounding Methods And Equipment
All manuals and user guides at all-guides.com ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ●...
Page 51: Operating Guidelines
All manuals and user guides at all-guides.com ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ●...
Page 52: Routine Care
All manuals and user guides at all-guides.com ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer.
Page 53: Cleaning The Monitor
Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) Service Considerations...
Page 54: Screws
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 55: Lithium Coin Cell Battery
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...
Page 56: Removal And Replacement Procedures Microtower (Mt) Chassis
All manuals and user guides at all-guides.com Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
Page 57: Preparation For Disassembly
All manuals and user guides at all-guides.com Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 37 for initial safety procedures. Remove/disengage any security devices that prohibit opening the computer (External Security Devices on page 89). Close any open software applications.
Page 58: Access Panel
All manuals and user guides at all-guides.com Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 47). CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis.
Page 59: Front Bezel
All manuals and user guides at all-guides.com Front Bezel NOTE: Front bezel appearance varies by model. Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the computer access panel. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-3 Removing the Front Bezel To reinstall the front bezel, reverse the removal procedure.
Page 60: Removing Bezel Blanks
All manuals and user guides at all-guides.com Removing Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel and front bezel. To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it (2).
Page 61: Cable Management
All manuals and user guides at all-guides.com Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Page 62 All manuals and user guides at all-guides.com Connector Name Connector Color Description PWR, P1 White Power supply, 6-pin White Power supply, 6-pin PWRCPU, P3 White Power supply, 4-pin PS STAT White Power supply, 6-pin SATA PWR1, P160 Black Optical drive power connector, 4-pin SATA PWR2, P161 Black Hard drive power connector, 4-pin...
Page 63: Memory
All manuals and user guides at all-guides.com Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 64 All manuals and user guides at all-guides.com Figure 7-5 DIMM Socket Locations Table 7-1 DIMM Socket Locations Item Description Socket Color DIMM1 socket, Channel A (populate first) Black DIMM2 socket, Channel A (populate third) White DIMM3 socket, Channel B (populate second) White DIMM4 socket, Channel B (populate fourth) White...
Page 65 All manuals and user guides at all-guides.com CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
Page 66 All manuals and user guides at all-guides.com Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 67: Expansion Cards
All manuals and user guides at all-guides.com Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. Figure 7-7 Expansion Slot Locations Table 7-2 Expansion Slot Locations Item Description PCI expansion slot PCI Express x16 expansion slot...
Page 68 All manuals and user guides at all-guides.com Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-8 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 69 All manuals and user guides at all-guides.com If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 70 All manuals and user guides at all-guides.com Store the removed card in anti-static packaging. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.
Page 71: Installing And Removing Drives
You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the external drive bays (four 6-32 isolation mounting guide screws and eight M3 metric guide screws), installed on the side of the drive bays.
Page 72 All manuals and user guides at all-guides.com primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 7-14 Extra Guide Screw Locations Guide Screw Device Black M3 Metric Screws...
Page 73: System Board Drive Connections
All manuals and user guides at all-guides.com System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 7-15 System Board Drive Connections Table 7-3 System Board Drive Connections System Board Connector System Board Label Color SATA0...
Page 74: Removing An External 5.25-Inch Or 3.5-Inch Drive
All manuals and user guides at all-guides.com Removing an External 5.25-inch or 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 47).
Page 75 All manuals and user guides at all-guides.com If you are removing a media card reader, disconnect the USB cable from the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card. Figure 7-17 Disconnecting the Media Card Reader USB Cable Figure 7-18...
Page 76 All manuals and user guides at all-guides.com A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2).
Page 77: Installing An External 5.25-Inch Or 3.5-Inch Drive
(Front Bezel on page 49). Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black.
Page 78 All manuals and user guides at all-guides.com Connect the power and data cables to the drive as indicated in the following illustrations. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive.
Page 79 All manuals and user guides at all-guides.com If you are installing a media card reader, connect the USB cable to the system board. If the media card reader has a 1394 port, connect the 1394 cable to the PCI card. Figure 7-23 Connecting the Media Card Reader USB Cable Figure 7-24...
Page 80: Removing An Internal 3.5-Inch Hard Drive
All manuals and user guides at all-guides.com Removing an Internal 3.5-inch Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for Disassembly on page 47).
Page 81: Installing An Internal 3.5-Inch Hard Drive
NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Installing and Removing Drives on page 61 for an illustration of the extra 6-32 isolation mounting guide screws location.
Page 82: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
All manuals and user guides at all-guides.com Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 7-29 Connecting the Hard Drive Cables CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires.
Page 83 All manuals and user guides at all-guides.com Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 7-30 Removing the Carrier Cover Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2).
Page 84 All manuals and user guides at all-guides.com Remove the four screws from the bottom of the hard drive carrier. Figure 7-32 Removing the Security Screws Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 7-33 Removing the Hard Drive Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 85 All manuals and user guides at all-guides.com Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board.
Page 86 All manuals and user guides at all-guides.com Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 7-36 Replacing the Thermal Sensor Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the...
Page 87: Fan/Baffle Assembly
All manuals and user guides at all-guides.com Fan/Baffle Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the access panel (Access Panel on page 48). Unplug the fan cable from the system board (CHFAN1, P9). Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3).
Page 88: Front I/O Assembly
All manuals and user guides at all-guides.com Front I/O Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the computer access panel (Access Panel on page 48). Remove the front bezel (Front Bezel on page 49). Remove the cables from the clip on top of the baffle.
Page 89: Power Switch/Led Assembly
All manuals and user guides at all-guides.com Power Switch/LED Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the access panel (Access Panel on page 48). Remove the front bezel (Front Bezel on page 49). Disconnect the cable from the system board (P5, PB/LED). With the computer on its side, press on the bottom of the assembly (1) and rotate upward (2) to disengage it from the chassis.
Page 90: Heat Sink
All manuals and user guides at all-guides.com Heat sink WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the computer access panel (Access Panel on page 48).
Page 91: Processor
All manuals and user guides at all-guides.com Processor Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the access panel (Access Panel on page 48). Remove the heat sink (Heat sink on page 80). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
Page 92: Speaker
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Speaker...
Page 93: Rear Chassis Fan
All manuals and user guides at all-guides.com Rear Chassis Fan Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the access panel (Access Panel on page 48). Disconnect the fan control cable from the system board (CHFAN2). Remove the four silver Phillips screws that secure the fan to the chassis.
Page 94: Power Supply
All manuals and user guides at all-guides.com Power Supply Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the access panel (Access Panel on page 48). Disconnect all power cables from the drives and from the system board. Remove the four silver T15 screws that connect the power supply to the chassis.
Page 95: System Board
All manuals and user guides at all-guides.com System Board Prepare the computer for disassembly (Preparation for Disassembly on page 47). Remove the access panel (Access Panel on page 48). Remove all expansion boards (Expansion Cards on page 57). Disconnect all cables connected to the system board, noting their location for reinstallation. Remove the heat sink (Heat sink on page 80).
Page 96: Battery
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
Page 97: Type 1 Battery Holder
All manuals and user guides at all-guides.com Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer.
Page 98: Type 3 Battery Holder
All manuals and user guides at all-guides.com Plug in the computer and turn on power to the computer. Reset the date and time and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2).
Page 99: External Security Devices
All manuals and user guides at all-guides.com External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Cable Lock Figure 7-38 Installing a Cable Lock Padlock Figure 7-39 Installing a Padlock...
Page 100: Hp Business Pc Security Lock
All manuals and user guides at all-guides.com HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 7-40 Securing the Cable to a Fixed Object Thread the keyboard and mouse cables through the lock.
Page 101: Front Bezel Security
Use the key provided to disengage the lock. Figure 7-43 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page 47).
Page 102 All manuals and user guides at all-guides.com Remove the security screw from the inside of the front bezel. Figure 7-44 Retrieving the Front Bezel Security Screw Replace the front bezel. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker.
Page 103: Removal And Replacement Procedures Small Form Factor (Sff) Chassis
All manuals and user guides at all-guides.com Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
Page 104: Access Panel
All manuals and user guides at all-guides.com Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 93). Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 8-1 Removing the Access Panel To install the access panel, reverse the removal procedure.
Page 105: Front Bezel
All manuals and user guides at all-guides.com Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 93). Remove the access panel (Access Panel on page 94). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 8-2 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Page 106: Bezel Blanks
All manuals and user guides at all-guides.com Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access Panel on page 94).
Page 107: Installing Additional Memory
All manuals and user guides at all-guides.com Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 108: Populating Dimm Sockets
All manuals and user guides at all-guides.com Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A.
Page 109: Installing Dimms
All manuals and user guides at all-guides.com Channel A. For example, if you are populating the sockets with one 1-GB DIMM, and three 512- MB DIMMs, Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should be populated with the two 512-MB DIMMs.
Page 110 All manuals and user guides at all-guides.com Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 8-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 111: Expansion Cards
All manuals and user guides at all-guides.com Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 8-7 Expansion Slot Locations Table 8-2...
Page 112 All manuals and user guides at all-guides.com Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-8 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 113 All manuals and user guides at all-guides.com If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 114 All manuals and user guides at all-guides.com If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket.
Page 115 All manuals and user guides at all-guides.com To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 116: Cable Management
All manuals and user guides at all-guides.com Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer.
Page 117: Cable Connections
All manuals and user guides at all-guides.com Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description PWR, P1 White Power supply, 6-pin White Power supply, 6-pin PWRCPU, P3 White Power supply, 4-pin PS STAT...
Page 118: Drive Positions
All manuals and user guides at all-guides.com Drive Positions Figure 8-15 Drive Positions Table 8-3 Drive Positions 3.5-inch internal hard drive bay 3.5-inch external drive bay for optional drives (media card reader shown) 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Page 119: Installing And Removing Drives
You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the external drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel.
Page 120 All manuals and user guides at all-guides.com CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Page 121: System Board Drive Connections
All manuals and user guides at all-guides.com System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 8-17 System Board Drive Connections Table 8-4 System Board Drive Connections System Board Connector System Board Label Color SATA0...
Page 122: Removing An External 5.25-Inch Drive
All manuals and user guides at all-guides.com Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch external drive: Prepare the computer for disassembly (Preparation for Disassembly on page 93).
Page 123: Installing An Optical Drive Into The 5.25-Inch Drive Bay
All manuals and user guides at all-guides.com Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 8-20 Rotating the Drive Cage Down Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).
Page 124 All manuals and user guides at all-guides.com Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black.
Page 125 All manuals and user guides at all-guides.com Rotate the drive cage to its upright position. Figure 8-24 Rotating the Drive Cage Up Connect the SATA data cable to the white system board connector labeled SATA1. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.
Page 126: Removing An External 3.5-Inch Drive
All manuals and user guides at all-guides.com Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 8-26 Rotating the Drive Cage Down The system automatically recognizes the drive and reconfigures the computer.
Page 127 All manuals and user guides at all-guides.com Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations.
Page 128: Installing A Drive Into The 3.5-Inch External Drive Bay
Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the external drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws.
Page 129 All manuals and user guides at all-guides.com Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 8-30 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) Connect the appropriate drive cables: If installing a second hard drive, connect the power and data cables to the rear of the drive and connect the other end of the data cable to the next available (unpopulated) SATA...
Page 130: Removing And Replacing The Primary 3.5-Inch Internal Sata Hard Drive
All manuals and user guides at all-guides.com Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
Page 131 All manuals and user guides at all-guides.com Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 8-32 Raising the Power Supply Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 8-33 Disconnecting the Hard Drive Power Cable and Data Cable Installing and Removing Drives 121...
Page 132 All manuals and user guides at all-guides.com Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 8-34 Removing the Hard Drive To install a hard drive, you must transfer the silver and blue isolation mounting guide screws...
Page 133 All manuals and user guides at all-guides.com Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 8-36 Installing the Hard Drive Connect the power and data cables to the back of the hard drive.
Page 134: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
All manuals and user guides at all-guides.com Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
Page 135 All manuals and user guides at all-guides.com Remove the four screws from the bottom of the hard drive carrier. Figure 8-39 Removing the Security Screws Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 8-40 Removing the Hard Drive Installing and Removing Drives 125...
Page 136 All manuals and user guides at all-guides.com Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board.
Page 137 All manuals and user guides at all-guides.com Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 8-43 Replacing the Thermal Sensor Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the...
Page 138: Baffle
All manuals and user guides at all-guides.com Baffle Prepare the computer for disassembly (Preparation for Disassembly on page 93). Remove the access panel (Access Panel on page 94). Remove the cable from the arm that extends from the side of the baffle (1). Lift the baffle straight up out of the chassis (2).
Page 139: Front Fan Assembly
All manuals and user guides at all-guides.com Front Fan Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 93). Remove the access panel (Access Panel on page 94). Remove the front bezel (Front Bezel on page 95). Remove the baffle (Baffle on page 128).
Page 140: Front I/O And Power Switch Assembly
All manuals and user guides at all-guides.com Front I/O and Power Switch Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 93). Remove the access panel (Access Panel on page 94). Remove the front bezel (Front Bezel on page 95).
Page 141 All manuals and user guides at all-guides.com While holding the body of the assembly, pull the assembly away from the front of the chassis while guiding the cables through the hole in the drive cage (3). Figure 8-49 Guiding the wires through the drive cage Remove the assembly from the chassis.
Page 142: Speaker
All manuals and user guides at all-guides.com Speaker Prepare the computer for disassembly (Preparation for Disassembly on page 93). Remove the access panel (Access Panel on page 94). Remove the front bezel (Front Bezel on page 95). Rotate the drive cage to its upright position. Disconnect the speaker wire from the system board (SPKR, P5).
Page 143: Heat Sink
All manuals and user guides at all-guides.com Heat sink Prepare the computer for disassembly (Preparation for Disassembly on page 93). Remove the access panel (Access Panel on page 94). Remove the baffle (Baffle on page 128). Remove the front fan assembly (Front Fan Assembly on page 129).
Page 144: Processor
All manuals and user guides at all-guides.com Processor Prepare the computer for disassembly (Preparation for Disassembly on page 93). Remove the access panel (Access Panel on page 94). Remove the fan shroud (Baffle on page 128). Remove the heat sink (Heat sink on page 133).
Page 145: Power Supply
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply...
Page 146: System Board
All manuals and user guides at all-guides.com To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. System Board Prepare the computer for disassembly (Preparation for Disassembly on page...
Page 147: Battery
Do not expose to temperatures higher than 140°F (60°C). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
Page 148: Type 1 Battery Holder
All manuals and user guides at all-guides.com Type 1 Battery Holder Lift the battery out of its holder. Figure 8-55 Removing the battery from a type 1 holder Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel.
Page 149: Type 3 Battery Holder
All manuals and user guides at all-guides.com Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2).
Page 150: External Security Devices
NOTE: For information on data security features, refer to the Computer Setup (F10) Utility Guide, the Desktop Management Guide, and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer.
Page 151: Padlock
All manuals and user guides at all-guides.com Padlock Figure 8-59 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 8-60 Securing the Cable to a Fixed Object External Security Devices 141...
Page 152 All manuals and user guides at all-guides.com Thread the keyboard and mouse cables through the lock. Figure 8-61 Threading the Keyboard and Mouse Cables Screw the lock to the chassis using the screw provided. Figure 8-62 Attaching the Lock to the Chassis 142 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 153: Front Bezel Security
Use the key provided to disengage the lock. Figure 8-63 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page 93).
Page 154 All manuals and user guides at all-guides.com Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 8-65 Installing the Front Bezel Security Screw Replace the access panel. 144 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 155: Using The Small Form Factor Computer In A Tower Orientation
Figure 8-66 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains...
Page 156: Appendix A Connector Pin Assignments
All manuals and user guides at all-guides.com Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground...
Page 157: Ethernet Rj-45
All manuals and user guides at all-guides.com Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data Terminal Ready...
Page 158: Microphone
All manuals and user guides at all-guides.com Microphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Audio_Right 3 (Shield) Ground Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground...
Page 159: Monitor
All manuals and user guides at all-guides.com Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 4-Pin Power (for CPU) Connector and Icon Signal...
Page 160: Pci Express
All manuals and user guides at all-guides.com PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2)
Page 161: Pci Express
All manuals and user guides at all-guides.com PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6...
Page 162: Dvi Connector
All manuals and user guides at all-guides.com DVI Connector Connector and Icon Signal Signal T.M.D.S. Data2– T.M.D.S. Data3+ T.M.D.S. Data2+ +5V Power T.M.D.S. Data2/4 Shield Ground (for +5V) T.M.D.S. Data4– Hot Pug Detect T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S.
Page 163: Displayport Connector
All manuals and user guides at all-guides.com DisplayPort Connector Connector and Icon Signal Signal ML_Lane 0 (p) CONFIG1 Ground CONFIG2 ML_Lane 0 (n) AUX CH (p) ML_Lane 1 (p) Ground Ground AUX CH (n) ML_Lane 1 (n) Hot Plug ML_Lane 2 (p) Return Ground DP_PWR...
Page 164: Appendix B Power Cord Set Requirements
All manuals and user guides at all-guides.com Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC.
Page 165: Country-Specific Requirements
All manuals and user guides at all-guides.com Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO...
Page 166: Appendix C Post Error Messages
All manuals and user guides at all-guides.com POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 167: Post Numeric Codes And Text Messages
All manuals and user guides at all-guides.com POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen.
Page 168 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
Page 169 All manuals and user guides at all-guides.com Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
Page 170 All manuals and user guides at all-guides.com Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 605-Diskette Drive Type Error Mismatch in drive type. Disconnect any other diskette controller devices (tape drives). Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 204.)
Page 171 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
Page 172 All manuals and user guides at all-guides.com Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
Page 173: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
All manuals and user guides at all-guides.com Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Memory Parity Error Parity RAM failure.
Page 174 DIMM module. iteration but LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 164 Appendix C POST Error Messages...
Page 175 All manuals and user guides at all-guides.com Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
Page 176 All manuals and user guides at all-guides.com Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes The current processor Install a TXT capable processor. eleven times, once every does not support a Disable TXT in the Computer Setup (F10) second, followed by a two feature previously...
Page 177: Appendix D Troubleshooting Without Diagnostics
If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information.
Page 178: Helpful Hints
Helpful Hints on page 168 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
Page 179 All manuals and user guides at all-guides.com ● Reconfigure the computer after installing a non-plug and play expansion board or other option. Solving Hardware Installation Problems on page 188 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer.
Page 180: Solving General Problems
All manuals and user guides at all-guides.com Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
Page 181 Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.
Page 182 All manuals and user guides at all-guides.com Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
Page 183 All manuals and user guides at all-guides.com Table D-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
Page 184: Solving Power Problems
All manuals and user guides at all-guides.com Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power Contact an authorized service provider to replace the power supply fault.
Page 185: Solving Hard Drive Problems
All manuals and user guides at all-guides.com Solving Hard Drive Problems Table D-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
Page 186 All manuals and user guides at all-guides.com Table D-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a media device that is not Remove the media device from the drive. bootable.
Page 187 The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving Hard Drive Problems 177...
Page 188: Solving Media Card Reader Problems
All manuals and user guides at all-guides.com Solving Media Card Reader Problems Table D-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows XP and Windows Vista will format any Either format the media card in the digital camera or select...
Page 189: Solving Display Problems
All manuals and user guides at all-guides.com Table D-4 Solving Media Card Reader Problems (continued) Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista), right-click on the corresponding drive icon, and select Eject.
Page 190 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 180 Appendix D Troubleshooting Without Diagnostics...
Page 191 All manuals and user guides at all-guides.com Table D-5 Solving Display Problems (continued) Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error.
Page 192 All manuals and user guides at all-guides.com Table D-5 Solving Display Problems (continued) The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted.
Page 193: Solving Audio Problems
Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. Reseat the graphics card. Replace the graphics card.
Page 194 All manuals and user guides at all-guides.com Table D-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications. applications. Direct sound latency, common in many media player In Windows XP only: applications.
Page 195 All manuals and user guides at all-guides.com Table D-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced >...
Page 196: Solving Printer Problems
All manuals and user guides at all-guides.com Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table D-7 Solving Printer Problems Printer will not print.
Page 197: Solving Keyboard And Mouse Problems
All manuals and user guides at all-guides.com Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer.
Page 198: Solving Hardware Installation Problems
All manuals and user guides at all-guides.com Table D-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components.
Page 199 Replace DIMMs one at a time to isolate the faulty module. NOTE: Refer to the Hardware Reference Guide for your system for proper DIMM installation instructions. Replace third-party memory with HP memory. Replace the system board. Solving Hardware Installation Problems 189...
Page 200 All manuals and user guides at all-guides.com Table D-10 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system...
Page 201: Solving Network Problems
All manuals and user guides at all-guides.com Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table D-11 Solving Network Problems Wake-on-LAN feature is not functioning.
Page 202 All manuals and user guides at all-guides.com Table D-11 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection.
Page 203 All manuals and user guides at all-guides.com Table D-11 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
Page 204: Solving Memory Problems
DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Page 205: Solving Processor Problems
Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table.
Page 206: Solving Cd-Rom And Dvd Problems
All manuals and user guides at all-guides.com Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously Install a TXT capable processor. enabled on this system. Disable TXT in the Computer Setup (F10) utility.
Page 207 All manuals and user guides at all-guides.com Table D-14 Solving CD-ROM and DVD Problems (continued) CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive.
Page 208: Solving Usb Flash Drive Problems
All manuals and user guides at all-guides.com Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table D-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.
Page 209: Solving Front Panel Component Problems
All manuals and user guides at all-guides.com Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-16 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer.
Page 210 All manuals and user guides at all-guides.com Table D-17 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC”...
Page 211 All manuals and user guides at all-guides.com Table D-17 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP Select Start >...
Page 212: Solving Software Problems
If you encounter software problems, see the applicable solutions listed in the following table. Table D-18 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.
Page 213: Contacting Customer Support
All manuals and user guides at all-guides.com Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
Page 214: Appendix E Password Security And Resetting Cmos
All manuals and user guides at all-guides.com Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password.
Page 215: Resetting The Password Jumper
Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
Page 216: Clearing And Resetting The Cmos
All manuals and user guides at all-guides.com Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
Page 217 All manuals and user guides at all-guides.com Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure E-1 CMOS button NOTE:...
Page 218: 208 Appendix F Specifications
All manuals and user guides at all-guides.com Specifications This chapter provides specifications for the microtower and small form factor chassis. Microtower Chassis Table F-1 Specifications Desktop Dimensions 14.85 in 37.72 cm Height 6.95 in 17.65 cm Width 16.85 in 42.80 cm Depth Approximate Weight 23.5 lb...
Page 219 All manuals and user guides at all-guides.com Table F-1 Specifications (continued) Power Supply 115V 230V Operating Voltage Range (STD PS) 90-264 VAC 90-264 VAC Operating Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 90-264 VAC 90-264 VAC Rated Voltage Range (STD PS) 100-240 VAC 100-240 VAC Rated Voltage Range (EPA 87/89/85% @ 20/50/100% load PS)
Page 220: Small Form Factor Chassis
All manuals and user guides at all-guides.com Small Form Factor Chassis Table F-2 Specifications Desktop Dimensions (in the desktop position) 3.95 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.8 cm Depth Approximate Weight 19 lb 8.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg...
Page 221 All manuals and user guides at all-guides.com Table F-2 Specifications (continued) Rated Input Current (maximum) 4A @ 100 VAC 2A @ 230 VAC STD PS 4A @ 100 VAC 2A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union.
Page 222: Index
All manuals and user guides at all-guides.com Index Symbols/Numerics cleaning error 4–pin power pin computer 42 codes 156, 163 assignments 149 mouse 43 messages 157 safety precautions 42 ethernet CMOS RJ-45 pin assignments 147 access panel, locked 171 backing up 157 expansion card audible codes 163 clearing and resetting 206...
Page 223 61, 109 cable lock 89, 140 replacement 84 front bezel 91, 143 power switch/LED assembly HP Business PC Security removal and replacement 79 hard drive Lock 90, 141 preparation for installing 71, 120 padlock 89, 141...
Page 224 89, 140 specifications MT access panel 48 front bezel 91, 143 computer 208, 210 MT fan/air baffle 77 HP Business PC Security MT memory 53 MT front bezel 49 Lock 90, 141 static electricity 39 MT front USB panel 78...
Page 225 All manuals and user guides at all-guides.com system board drive connections 63, 111 tamper-proof screws tool 44 temperature control 41 tools, servicing 43 Torx T15 screwdriver 43 tower orientation 5 USB pin assignments 147 USB ports front panel 2, 6 rear panel 3, 7 ventilation, proper 41 Vision Field Diagnostics 28...

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