Error Codes And Alerts - Culligan Gold Series Installation & Operation Instructions

Gold series

Owner's manual (71 pages)

Brochure & specs (9 pages)

Service manual (40 pages)

Table of Contents

The Gold control has enhanced error handling. When the control detects an error in the operation of the valve, it will make an

attempt to at least try to find and stay in service position, where it will generate a specific error code depending on the type of

failure as shown in the table below, as well as sound an audible beep.

Alert codes are specific to Aqua-Sensor mode and filter mode only. These do not stop the control from operating; they just alert

the customer to call Culligan. Other regeneration triggers will still be valid.

When an error code is detected, the control will attempt to find and stay in service position and display the appropriate error

code. If the control fails to detect service position, it will eventually stop the motor and display the appropriate error code. The

error code display will have additional information indicating what the program was when the error was first detected. The

appropriate regeneration cycle icon (backwash, brine rinse, fast rinse/refill, or "H" for home) will be lit indicating whether the

control was in that position when the error occurred (icon not flashing), or whether the control was advancing to that cycle

(icon flashing). The "Regen" icon will indicate whether the control was in a regeneration cycle or not. If the letter "P" is in the

display, the error occurred during a "pre-rinse" cycle. In order to manually clear an error code (after correcting the problem),

push and hold the "Program" key for 10 seconds. After the 10 seconds, the control will clear the error code, beep once, and

cycle the valve to service position. Other methods of manually clearing the error code are powering down the control for 60

seconds or toggling dip#1. While in error mode, the control will not function. When returning from Error mode, the control shall

use the values stored in EEPROM unless another dip switch was toggled or device program was changed. In these cases, the

programmed values would revert back to the defaults.

The alert codes are cleared differently depending on which one is detected. The two alert codes are "Check Salt" and 'Change Media'.

'Check Salt' is enabled only when an Aqua-Sensor is connected and goes into effect when no brine is detected during the brine

rinse cycle. If the control detects no brine during the brine rinse cycle of regeneration, it will complete that regeneration and

set the control to regenerate again. If the control detects no brine during the brine rinse cycle for the second time, the "Check

Salt" alert will be displayed at the end of the regeneration cycle. The control will beep every 10 minutes to alert the customer.

The z-minimum statistic will not be reset at the start of service since a good regeneration did not occur, thus the Aqua-Sensor

will no longer be a valid regeneration trigger. Until the alert is cleared, the control will function normally and will only accept

regeneration triggers via manual button press, time clock backup or meter. The only way to clear this alert is to successfully draw

brine during a brine rinse cycle.

'Change Media' is optional. It can only be enabled with the control set in Filter Mode with 'Life' option set to 'Yes'. This alert

is triggered when the total gallons used reaches the media life setpoint. It can be cleared by pressing and holding the 'Regen'

button for 10 seconds while at the 'Life remaining' display in information menu. After clearing the 'Change Media' alert, the total

gallons and total regens information reset back to zero.

Error Code Description

Err 1

No cam switch action detected

(motor failure to start).

Err 2

Detected the next step in the

cam switch sequence when not

expected (motor failure to stop).

Err 3

Detected a combination of

switches that is not in the expected

sequence (intermittent/faulty

connection; misaligned switches).

Err 4

Control type mismatch.

Mode of Detection

If the control fails to see any switch action while trying reach

the desired state within 2 minutes of driving the motor. The

control will attempt to start the motor 3 times for 2 minutes

each time with a 10-second 'pause' period between each

attempt.

If the control detects changes in the cam inputs that match

the next step in the expected sequence when the motor is not

supposed to be turning.

If the control detects changes in the cam inputs that don't

match the next step in the expected sequence.

If dip # 3 is set for '5 cycle' and 4 cycle valve is detected.

If dip # 3 is set for 'Gold' and 5-cycle valve is detected.

If one type of switch sequence is already established and the

other sequence is later detected.

Table 8