Aastra 9143i Series Release Notes page 22

New features in release 2.6
2. Press <Upload>. The phone immediately generates the applicable Support
Information files (server.cfg, local.cfg, and/or crash.cfg) and sends the files
to the pre-defined server. The message "Files Sent" displays.
New AastraIPPhoneExecute command for Crash File Retrieval
An Administrator can also use the AastraIPPhoneExecute object to send a command
to the phone for retrieving the phone crash files and configuration files. The com-
mand is "UploadSystemInfo". The files are sent to the location defined in the configu-
ration parameter "upload system info server" located in aastra.cfg or MAC.cfg.
The following is an example of using the new AastraIPPhoneExecute command to
retrieve the crash and configuration files:
<AastraIPPhoneExecute>
<ExecuteItem URI="Command: UploadSystemInfo"/>
</AastraIPPhoneExecute>
For more information about using the AastraIPPhoneExecute object, see the
"Aastra XML Developer's Guide. "
Limitations
• After upload is initiated there is no feedback to the user if upload was successful. If
upload fails, both the Aastra Web UI and TUI still display "File Sent".
• If the Administrator password and username are configured in the Server.cfg file, a
User can retrieve that information after the Server.cfg file is loaded to the server.
For security purposes, Aastra recommends using the HTTPS protocol when trans-
ferring the configuration and crash files to the server.
• TFTP does not report transmission failure if the destination server is down. In this
case, the Support Information files are not sent.
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RN-001029-05 REV 00 – 04.2010