Troubleshooting Guide; Service - Jensen JiMS-520i Owner's Manual

If you experience difficulties in the use of this Docking System, please check the following or call
905-845-6200 for Customer Service.
Symptom
The unit does not
respond (no power)
iPod/iPhone does not
install properly.
iPod/iPhone does not
respond
to the system
iPod/iPhone does not
charge up
AM band is too noisy.
FM band is too noisy.
Please refer to the instructions on the enclosed warranty card for returning your unit for service. When
returning the unit, please remove any batteries to prevent damage to the unit in transit and/or from
possible battery leakage. We are not responsible for batteries returned with the product or for the cost
of replacement.
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TROUBLESHOOTING GUIDE

Possible Cause
AC cord is not plugged properly into a
wall outlet or the connector is not
plugged into the AC IN jack on the
back of the unit.
Wall outlet is not functioning.
Using no/wrong iPod Adaptor.
iPod/iPhone does not dock properly
iPod/iPhone is not installed properly.
Your iPod/iPhone is locked up.
iPod/iPhone is not installed properly.
iPod/iPhone is locked up/ frozen.
iPod/iPhone battery has problem.
The reception at the set location is
poor
The reception at the set location is
poor

SERVICE

Plug the AC cord into a wall outlet and plug
the connector into the AC IN jack on the
unit.
Plug another device into the same out
outlet to confirm the outlet is working.
Make sure the dock insert is properly fit for
your iPod/iPhone.
Make sure the dock insert is properly fit for
your iPod/iPhone
Remove your iPod/iPhone from the dock
and check for obstruction on the
connectors in the dock and on your
iPod/iPhone. Then reseat it in the dock.
Remove your iPod/iPhone from the dock
and check for obstruction on the
connectors in the dock and on your
iPod/iPhone. Then reseat it on the dock.
Please make sure that your iPod/iPhone is
working properly before docking into the
unit. Please refer to your iPod/iPhone
manual for info on resetting the
iPod/iPhone.
Remove your iPod/iPhone from the dock
and check for obstruction on the
connectors in the dock and on your
iPod/iPhone. Then reseat it in the dock.
Please make sure your iPod/iPhone is
working properly before docking into the
unit. Please refer to your iPod/iPhone
manual for details on resetting.
Slightly rotate the AM loop antenna position
for the best reception.
Move the AM loop antenna away from the
unit to avoid interference.
Make sure the FM Antenna is fully
extended and tape it onto the wall if
required, the higher the better
20
Solution