Table of Contents

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NBX
Cordless Telephone
®
Guide
NBX Networked Telephony Solutions
System Release 6.0
Part Number 900-0340-01
Published July 2006
http://www.3com.com/

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Table of Contents
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Summary of Contents for 3Com NBX

  • Page 1 Cordless Telephone ® Guide NBX Networked Telephony Solutions System Release 6.0 Part Number 900-0340-01 Published July 2006 http://www.3com.com/...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
  • Page 3: Table Of Contents

    Comments on the Documentation ETTING TARTED Setting Up Your Password and Voice Mail for the First Time The NBX NetSet Utility Starting the NBX NetSet Utility Navigating the NBX NetSet Utility Setting Your Accessibility Options Quick Reference Guides 3106C 3107C C...
  • Page 4 Answering a Second Call Dialing a Call An Internal Call An External Call Redialing a Call Forwarding Incoming Calls Call Coverage Points Condition to Forward Calls Setting Call Forward from the Telephone Setting Call Forward from the NBX NetSet Utility...
  • Page 5 More About Camp On Using Automatic Callback Initiating Automatic Callback More About Automatic Callback ERSONALIZING ELEPHONE Guidelines About Features on 3Com Telephones Ringer Tones Button Mapping Button Mapping Notes Speed Dials Personal Speed Dials System-wide Speed Dials Special Case: One-Touch Speed Dials...
  • Page 6 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Automatic Call Distribution Hunt Groups Calling Groups Group Membership Supervisory Monitoring Agent Role for 3Com Cordless Telephones Supervisory Monitoring Terminology Call Privacy More About Supervisory Monitoring WhisperPage Starting a WhisperPage Session...
  • Page 7 Attaching the Beltclip to the Handset Installing the Handset Battery Pack 3Com 3106C 3Com 3107C Charging the Handset Battery Pack Charging an Optional Spare Battery Pack (3Com 3107C) Low Battery Indicator Cleaning the Battery and Charging Unit Contacts Moving Your Telephone Swapping Telephones...
  • Page 8 Telephone Specifications NDEX FCC C LASS ERIFICATION TATEMENT NDUSTRY ANADA OTICE...
  • Page 9 ■ ® 3Com 3107C Cordless Telephones ■ It includes information about using the NBX Voice Mail system and the ™ NBX NetSet administration utility for personal telephone settings. If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes.
  • Page 10: About This Guide

    In some business environments, this person may be a switchboard operator. User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device.
  • Page 11: Documentation

    The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications. When you log in to the NBX NetSet utility as a user, you can view the PDF versions of the NBX Telephone Guides and NBX Feature Codes Guide by going to Resources >...
  • Page 12 BOUT UIDE...
  • Page 13: Getting Started

    For details on tones and feature codes, see Chapter To set your password for the first time if your system uses NBX Messaging: 1 Press the Message button, which is the bottom-right button on the 3106C and the 3107C.
  • Page 14 TARTED To set your password for the first time If your system uses a voice messaging application other than NBX Messaging: 1 Use this code sequence to set your password for the NBX NetSet utility: Feature button + 434 + new password...
  • Page 15: The Nbx Netset Utility

    NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone. User — As a telephone user, you log in to the NBX NetSet utility with ■ your own system ID (your extension) and password to: View and change your telephone’s personal settings, such as speed...
  • Page 16: Starting The Nbx Netset Utility

    ETTING TARTED Starting the NBX To use the NBX NetSet utility, you need a computer that is connected to NetSet Utility your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility: 1 Ask your administrator for the IP address (or DNS host name) for your NBX system.
  • Page 17: Quick Reference Guides

    To open and print a copy of the Quick Reference Guides for the most Guides frequently used features on your telephone: 1 Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility” earlier in this chapter. 2 Go to Resources > Telephone Quick Reference and click Telephone Quick Reference.
  • Page 18 1: G HAPTER ETTING TARTED...
  • Page 19: Om 3106C And 3107C Cordless Telephones

    Programmable Access Buttons ■ Status Lights for System Appearance Buttons ■ Base Unit Controls and Functions ■ Using the Handset ■ Using the Optional Headset ■ The 3Com 3106C and 3107C Cordless Telephones (3C10406C and 3C10407C) do not support speaker phone operation.
  • Page 20: Telephone Buttons And Controls

    3Com 3106C Figure 1 shows the buttons and controls on the 3Com 3106C Cordless Telephone. For many operations, the 3Com 3106C makes a sound when you press a button. Figure 1 3Com 3106C Cordless Telephone 1 Headset jack — See Using the Optional Headset later in this chapter.
  • Page 21 6 System Appearance button — Indicates activity on the second calling line. Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.
  • Page 22 See “Programmable Access Buttons” later in this chapter. 14 Message (MSG) button — Accesses your voice mail messages through the NBX Messaging system. This is a programmable access button. It can be reassigned other functions. See “Programmable Access Buttons”...
  • Page 23: 3Com 3107C

    Figure 2 shows the buttons and controls on the 3Com 3107C Cordless Telephone. For many operations, the 3Com 3107C makes a sound when you press a button. Figure 2 3Com 3107C Cordless Telephone 1 Ringer ON/OFF switch — Turns the handset ringer on and off. When the ringer is disabled, an icon appears on the display panel.
  • Page 24 6 System appearance button — Indicates activity on the second calling line. Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.
  • Page 25: Programmable Access Buttons

    Access buttons have these default settings: 1 System Appearance button 1 — Indicates activity on the first calling line. Lights steadily when you are in an active call or are using the NBX Messaging system. Blinks to indicate an incoming call or when you have placed a call on hold.
  • Page 26: Status Lights For System Appearance Buttons

    4 Message (MSG) button — Accesses your voice mail messages through the NBX Messaging system. See Chapter The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for the label area below these Access buttons.
  • Page 27: Base Unit Controls And Functions

    2 DC Power Jack 3 RJ45 port for connecting to the LAN Using the Handset Before using your 3Com Cordless Telephone, raise the antenna to the vertical position. To use your Cordless Telephone, lift the handset out of the charging unit.
  • Page 28: Handset Controls

    2: 3C 3106C 3107C C HAPTER ORDLESS ELEPHONES Handset Controls 3Com 3106C 3Com 3107C RING R/VOL /VOL MUTE ON/OFF MUTE Earpiece Volume 1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on the side of the handset during a call to change the earpiece volume on the handset.
  • Page 29: Using The Handset

    Ring Type A Low 2 Stop pressing the RING/VOL (3106C) button or the R/VOL (3107C) button when the handset ringer reaches the desired volume. You can also turn the handset’s ringer tone on and off using the NBX NetSet utility. See “Ringer Tones”...
  • Page 30 2: 3C 3106C 3107C C HAPTER ORDLESS ELEPHONES Or, depending on the condition, you may see one of the following display messages: LCD Display Condition Indicator No LAN connection or no power Error Tone NO SERVICE to the base unit Connect to the phone port Line in use...
  • Page 31: Using The Optional Headset

    3 When the receiving party answers, press the Xfer button again to complete the transfer. Using the Optional The optional headset provides a hands-free option for the 3Com Cordless Headset Telephone. With the headset installed, you can use the beltclip to carry the handset, and conduct a conversation using the headset.
  • Page 32 2: 3C 3106C 3107C C HAPTER ORDLESS ELEPHONES...
  • Page 33: Nbx Messaging

    ■ Other Kinds of Mailboxes ■ NBX Messaging A key component of the NBX Networked Telephony Solution is the Components NBX Messaging system, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone.
  • Page 34: Important Considerations

    However, you cannot bypass voice mail messages in this manner. Changing Your You use the same 4-digit to 10-digit password to log in to the NBX NetSet Password utility and to access your NBX voice mail. You can change this password with your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility.
  • Page 35: Changing Your Name Announcement And Personal Greetings

    4 To review or change your personal greetings, press 2 and follow the prompts. Using the NBX NetSet utility, you can review or delete a personal greeting or choose which of your recorded greetings to make active. To hear or delete your personal greetings or choose your active personal greeting from the NBX NetSet utility: 1 Log in to the NBX NetSet utility with your extension and password.
  • Page 36: Listening To Nbx Messages

    ■ panel shows the number of messages. Example: 3 Msgs 2 New In the NBX NetSet utility — Log in as a user. The list of your ■ messages appears in the Voice Mail Messages area on the My Messages > Voice Mailbox page. A new message has a next to it.
  • Page 37: Listening From Your 3Com Cordless Telephone

    4 See page 38 for the buttons that you use to manage your messages. Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Press the Message button.
  • Page 38: Managing Your Messages

    3: NBX M HAPTER ESSAGING Managing Your Press these buttons to manage your messages: Messages 1 to play or repeat the message. Press Press 2 to create, send, or save the message. Press 3 to delete the message from your mailbox. You cannot retrieve a message after you delete it.
  • Page 39: Replying To A Message

    Replying to a Message Replying to a You can send a reply to a voice mail message, provided that the NBX Message system has received the necessary caller ID information. If you receive a message that is marked Private, you can reply to the originator, but you cannot forward the message to others.
  • Page 40: Forwarding A Message

    “Using Voice Mail Group Lists” ■ later in this chapter.) A site code plus extension (to send to a user on another NBX system in ■ your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).
  • Page 41: Creating And Sending A Message

    “Using Voice Mail Group Lists” ■ later in this chapter.) A site code plus extension (to send to a user on another NBX system in ■ your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).
  • Page 42: Using Voice Mail Group Lists

    NBX NetSet utility. To view System Voice Mail Groups: 1 Log in to the Netset Utility and go to NBX Voice Mail Settings > System Group List. A list of System Group IDs and Names displays.
  • Page 43: Modifying Or Deleting Groups

    “Speed Dials” Chapter ■ A site code plus extension (to send to a user on another NBX system in ■ your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).
  • Page 44 To review or modify a voice mail group from the NBX NetSet utility: 1 Log in the Netset utility and go to NBX Voice Mail Settings > Personal Group List. You see a list of your current personal voice mail groups.
  • Page 45: Marking A Message As Private Or Urgent

    7 Click Apply and OK to complete your changes. To delete a voice mail group from the NBX NetSet utility: 1 Log in to the NetSet utility and go to NBX Voice Mail Settings > Personal Group List. You see a list of your current personal voice mail groups.
  • Page 46: Other Kinds Of Mailboxes

    To change your voice mailbox to a greeting-only mailbox, log in to the NetSet utility and go to NBX Voice Mail Settings > Personal Greeting. Select the Greeting Only Mailbox.
  • Page 47: Phantom Mailbox

    If you are an employee who lives a long distance from your office and ■ works from home, customers and others can leave messages in the your phantom mailbox and you can call in to the NBX system to retrieve them, or you can listen to them from the NBX NetSet ™...
  • Page 48 3: NBX M HAPTER ESSAGING...
  • Page 49: Standard Features

    Answering a Call To answer an incoming call, remove the handset from the charging unit. An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in the NBX NetSet utility Call Forward >...
  • Page 50: Answering A Second Call

    3 To return to the earlier call, hang up the new call, or put it on hold, or transfer it, and then press the System Appearance button for the original call. On the 3Com Cordless Telephones, use this information to manage the two lines. Line A...
  • Page 51: Dialing A Call

    Dialing a Call Dialing a Call This section describes standard dialing features. An Internal Call 1 Remove the handset from the charging unit. 2 Press the Talk button. 3 Dial the person’s 3-digit or 4-digit extension. 4 When you are finished, hang up the handset or press the Talk button again to end the call.
  • Page 52: Forwarding Incoming Calls

    4: S HAPTER TANDARD EATURES Forwarding You can choose when and where to forward unanswered incoming calls. Incoming Calls Unanswered calls that come in directly to your extension go to a call coverage point. You can set different call coverage points for different conditions: default, no answer, busy, and all calls.
  • Page 53: Setting Call Forward From The Telephone

    The number that you choose may be limited by your call permissions. To view your permissions, log in to NBX NetSet utility and go to My Calling Privileges > Call Permissions. From the telephone, you can set call forwarding using feature codes. Use the NBX NetSet utility to see your call forwarding settings.
  • Page 54 NBX NetSet utility Call Forward > Call Forward page. To view your current Forward to Mail setting, log in to NBX NetSet utility and go to My Calling Privileges > Feature Settings and see the status for Forward All Calls to VM.
  • Page 55: Setting Call Forward From The Nbx Netset Utility

    2 Press the Talk button. 3 Press Feature + 465 again. Setting Call Forward From the NBX NetSet utility, you can set default call forwarding or choose from the NBX NetSet to override the default with the condition for call forwarding (No Answer, Utility Busy, or All) and the destination.
  • Page 56 EATURES To set the default call forwarding: 1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward. 2 Select the number of rings you want the caller to wait before the call coverage point is activated.
  • Page 57: Call Forward Precedence

    Forwarding Incoming Calls Override To set the call forward override: 1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward Override. 2 Select your call forward conditions: If you select Call Forward All, calls do not ring on your extension ■...
  • Page 58: Putting A Call On Hold

    1 Press the Hold button. 2 Press the System Appearance button that is currently not being used. Typically the first two System Appearance buttons on the left of a 3Com Cordless Telephone are used for your extension. Your system administrator can verify the number and location of System Appearance buttons on your telephone.
  • Page 59: Transferring A Call

    To view your permissions, log in to the NBX NetSet utility and go to My Calling Privileges > Call Permissions. Your administrator can change your call permissions.
  • Page 60: Blind Transfer

    Conference Call yourself, depending on your NBX system configuration. You must be Using Feature using a telephone on the NBX system to establish the call. The other Codes parties can be any combination of internal and external parties. If the NBX has SIP (Session Initiation Protocol) enabled, you are limited to three-party Conference calls, including yourself, unless your NBX system is configured with a 3Com SIP Conference Server.
  • Page 61: Disconnecting The Last Person That You Called

    Console associated with your Cordless telephone to be a Conference Drop button. On a 3Com Cordless Telephone, or a telephone that does not have a button programmed for Conference Drop: 1 While on the conference call, press Feature + 431.
  • Page 62: More About Conference Calls

    Using Camp On Camp On allows you to queue a transferred call on to an NBX destination extension that is already in use. When the destination extension becomes available, the system automatically rings that extension.
  • Page 63: Initiating Camp On With Call Transfer

    Using Camp On In contrast, Example 2 shows how a user can initiate Camp On to directly queue a transferred call on to a destination extension that is in use or busy without using the call transfer feature. Example 2: Direct Camp On The user at extension 1001 calls the user at extension 1004, who determines that extension 1005 is busy and cannot take the call (meaning all of its system access lines are in use).
  • Page 64: Initiating Direct Camp On

    1002 does not answer the call, the call goes to the call coverage for extension 1002. You can initiate a Camp On call only to an internal NBX extension. ■ However, the originating call can originate from either an external or internal number.
  • Page 65 Call Coverage set to Disconnect, after the transfer times out, you receive a busy tone. You can now initiate Camp On to the destination extension. For additional tips and considerations on using Camp On, see your NBX system administrator.
  • Page 66: Using Automatic Callback

    Using Automatic Automatic Callback allows you to request a call back ring from a Callback destination extension that is in use or unanswered. The NBX system attempts to connect you when the called party at that extension becomes available. On an NBX telephone, the Automatic Callback feature is helpful when: The person you are calling is on another call and you want the system ■...
  • Page 67 Using Automatic Callback for a call back. The range for this timer is 1 minute to 24 hours with the default being 12 hours. If the Callback is not received within this time, the system cancels the Callback. An extension can have up to five Automatic Callback requests ■...
  • Page 68 4: S HAPTER TANDARD EATURES...
  • Page 69: Personalizing Your Telephone

    For information on how to set up your NBX NetSet utility password for the first time, see Chapter If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. Guidelines About If your telephone does not have a button programmed for Feature, ■...
  • Page 70: Ringer Tones

    Chapter 2. You can also use the NBX NetSet utility to turn this ring tone on or to choose Silent Ring to disable audible ringing. To turn the ring tone on and off using the NBX NetSet utility: 1 Verify that your computer has a sound device (a USB headset or a sound card with either headphones or speakers).
  • Page 71 Chapter 7 Call Toggle Press this button to toggle between two calls. Conference Typically used for telephones (other than 3Com “Establishing a Conference 3106C/3107C Cordless Telephones) that do not have a Call Using Feature Codes” dedicated Conference button, press this button to add Chapter 4 parties to a conference call.
  • Page 72 Call Park feature. Flash If your NBX system is connected to a Central Office (CO) by one or more Analog Line Card ports, and if the CO provides a feature such as Call Waiting that requires a flash signal, press this button to signal the CO to put the existing call on hold and toggle to the call that is waiting.
  • Page 73 Number — Enter the feature code number in this field. of Your Telephone” Example: On the NBX 100, use Other to map the personal speed dials from 11–99. In the Number field, enter an extension from the personal speed dial extension range.
  • Page 74: Button Mapping Notes

    The NBX system includes 100 Personal Speed Dials (PSDs). (PSD 1-10 on NBX 100) For the NBX 100, you can map the first 10 personal speed dials using the Button Mapping window. To map the remaining 90 personal speed dials, use the Other button mapping, described earlier in this table.
  • Page 75 “Line/Extension” in Table Button Labels — You can use the NBX LabelMaker utility available ■ through the NBX NetSet utility to create and print labels for the buttons on your telephone. Delayed Ringing — The administrator can define a “ringing ■...
  • Page 76: Speed Dials

    To assign or change a personal speed dial number: 1 Log in to the NBX NetSet utility and go to Directory > Personal Speed Dial. 2 In the Personal Speed Dial page, select an unassigned speed dial ID number, or select the speed dial ID number for which you want to change the speed dial number.
  • Page 77: System-Wide Speed Dials

    700 through 799) for numbers that are dialed frequently by many internal users. You can view the system-wide speed dial list through the NBX NetSet utility. If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to Telephone Programming >...
  • Page 78: Special Case: One-Touch Speed Dials

    One-Touch screen. To add or change a One-Touch speed dial on an available Access button: 4 Log in to the NBX NetSet utility and go to Telephone Programming > Button Mapping 5 Any box that has an asterisk in the margin beside it is available for a personal or system-wide speed dial.
  • Page 79: Printing Labels

    Speed Dials To print a list of speed dials: 1 Log in to the NBX NetSet utility and go to Directory > Personal Speed Dial or System-wide Speed Dial. 2 Click the Print button that appears at the bottom of the page: 3 A list appears with all of the personal or system-wide speed dial numbers that are allocated to your telephone.
  • Page 80: Off-Site Notification

    To configure off-site notification for your NBX voice mailbox: 1 Log in to the NBX NetSet utility and go to My Calling Privileges > Call Permissions. Look to see if your system administrator has enabled off-site notification for the NBX system and for the Class of Service group to which your telephone belongs.
  • Page 81 The original voice mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages.
  • Page 82 ELEPHONE 9 You do not need to configure every Attempt row. When you have configured all of the Attempt rows that you want, click OK. The NBX Messaging tab appears. 10 Test your off-site notification settings by leaving yourself a voice mail message.
  • Page 83 First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your voice mailbox through a telephone or through the NBX NetSet utility. Logging in restarts the cycle.
  • Page 84: Managing Off-Site Notification Using The Telephone

    When the Do Not Disturb feature is in effect, calls coming in to your telephone immediately go to your default call coverage point without ringing. You set the default call coverage point from the NBX NetSet utility by going to Call Forward > Call Forward. See “Forwarding...
  • Page 85: Preventing Unauthorized Use Of Your Telephone

    To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to the NBX NetSet utility and go to My Calling Privileges > Feature Settings.
  • Page 86: Call Permissions

    For example, your administrator can prevent long-distance calls from being dialed from your telephone outside of business hours. To view your current call permissions, from the NBX NetSet utility, go to My Calling Privileges > Call Permissions. Class of Service...
  • Page 87: Using A Headset

    3Com Telephone. When you use Class of Service (CoS) Override, any reports that are generated on the NBX system indicate that the CoS features of your own 3Com Telephone were applied temporarily to the telephone on which you made the call.
  • Page 88 5: P HAPTER ERSONALIZING ELEPHONE...
  • Page 89: Feature Codes

    EATURE ODES This chapter describes how to use feature codes with the 3Com Cordless Telephones. It covers these topics: Feature Codes with 3Com Telephones ■ NBX Tones ■ Using Feature Codes ■ Feature Codes with A large number of telephone features are available by pressing the...
  • Page 90: Nbx Tones

    ODES NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: Dial Tone — When you lift the receiver to place a call or begin using ■...
  • Page 91: Using Feature Codes

    Table If you forget which of the persistent features you have activated on your telephone, log in to the NBX NetSet utility and go to My Calling Privileges > Feature Settings. See “The NBX NetSet Utility”...
  • Page 92 6: F HAPTER EATURE ODES Table 6 NBX Feature Codes (Alphabetical by Feature or Task) Feature Feature Code Call Pickup — Group F + 456 + call pickup group number “Call Pickup” Chapter 7 Call Privacy — On/Off F + 428 “Call Privacy”...
  • Page 93 Using Feature Codes Table 6 NBX Feature Codes (Alphabetical by Feature or Task) Feature Feature Code Hands Free — On/Off F + 100 Set your phone so that internal calls automatically come through your speaker. You answer directly, without lifting the handset.
  • Page 94 6: F HAPTER EATURE ODES Table 6 NBX Feature Codes (Alphabetical by Feature or Task) Feature Feature Code WhisperPage F + 426 + destination extension + brief “WhisperPage” Chapter 7 delay (0 - 9.9 sec.) then begin whispering Wrap-Up Time F + 972 “Wrap-Up Time”...
  • Page 95: Getting More From Your Telephone System

    Using Pulse Dialing ■ Additional Applications ■ If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. For information on how to set up your NBX NetSet ™...
  • Page 96: Listening To Your Messages In Your E-Mail

    When you dial a call or when you answer your telephone, you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client, perhaps to be associated with a billable account.
  • Page 97: Caller Id

    ■ call Caller ID Your administrator can set up your NBX system to allow for Internal and External Caller ID or can configure the system so that you can block your identity (telephone number) from anyone you call. Internal and External...
  • Page 98: Calling Line Identity Restriction (Clir)

    Telephone shows CLIR-ALL on 4 Dial the number that you want to call. The NBX system does not send caller ID information on this call or any future calls until you disable this feature. To disable CLIR-All: 1 Remove the handset from the charging unit.
  • Page 99: Call Pickup

    To view the list of Call Pickup groups of which you are a member: 1 Log in to the NBX NetSet Utility and go to System Group Settings > Call Pickup. 2 Click the group name that you want to view from the Call Pickup Group list to view the members of that group.
  • Page 100: Group Call Pickup

    7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM 3 Press Feature + 455 and enter the user’s extension. The call is directed to your telephone. Group Call Pickup You can answer a call that is ringing on a group member’s telephone. 1 Remove the handset from the charging unit.
  • Page 101 ACD group, press the specified Access button. The button lights to show that you are logged in. To log in to an ACD group using the NBX NetSet utility: To log in to an ACD group using the NBX NetSet utility: 1 Go to Group Membership >...
  • Page 102 ELEPHONE YSTEM Viewing ACD User Status The ACD Groups – Status display in the NBX NetSet utility shows each ACD group that you are a member of. Click each column heading to arrange the information in ascending or descending order.
  • Page 103: Hunt Groups

    Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Status — Shows whether each agent is currently logged in or out of ■ the ACD group State — Shows which agents’ extensions have been locked in to the ■ ACD group Wrap-Up Time Wrap-Up Time is a feature that allows time for an agent to complete follow-up actions after a call.
  • Page 104 If you are in a dynamic hunt group, you must log in to the group to be ■ part of it. To log in to a dynamic hunt group using your 3Com Cordless Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
  • Page 105: Calling Groups

    Access button. The button lights to show that you are logged in. To log in to a dynamic hunt group using the NBX NetSet utility: 1 Go to Group Memberships > Hunt Groups.
  • Page 106: Group Membership

    7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM example, a customer service group. To log in to or out of a calling group, follow the steps in “Hunt Groups” earlier in this chapter. Figure 6 shows the path of a call coming in to a calling group. Figure 6 Sample Calling Group Configuration 1 Incoming Telephone Call 2 Telephone #1...
  • Page 107: Agent Role For 3Com Cordless Telephones

    3-party Conference calls (The monitoring party counts as one of the ■ parties in an NBX conference, which supports up to four parties depending on the NBX system configuration.) The supervisor must provide a password to access the agent’s extension during these calls.
  • Page 108: Call Privacy

    Feature code 428 to prevent your current call from being monitored. You can view whether or not you are allowed to activate Call Privacy by logging in to the NBX NetSet utility and going to My Calling Privileges > Call Permissions. You are allowed to activate Call Privacy if the Call Privacy feature is enabled.
  • Page 109: More About Supervisory Monitoring

    List domain. Likewise, a supervisor cannot monitor an agent who is on a call with a party who is a member of the Privacy List domain. You can log in to the NBX NetSet utility and go to System Group Settings > Supervisory Monitoring to view the status on whether or not you can be monitored.
  • Page 110: Whisperpage

    WhisperPage The WhisperPage feature allows you to dial an NBX extension that is involved in an active conversation with another person and speak to that person without the other party on the call being able to hear you.
  • Page 111: Starting A Whisperpage Session

    WhisperPage Starting a To start a WhisperPage session: WhisperPage Session 1 Pick up the handset. 2 Press Feature + 426. Or press the Access Button if one is configured for WhisperPage. The display panel prompts you for the WhisperPage extension. 3 Enter the extension you want to whisper to and press the OK soft button or press .
  • Page 112: Call Park

    Use the internal paging feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give during your announcement.
  • Page 113: Paging

    3Com Cordless Telephones do not have a speaker. You can broadcast pages to other 3Com Telephones on your system that do have speakers. You cannot receive pages or be a member of a zone paging group.
  • Page 114: Paging The System

    System Administrator. To discover the page zone extensions on your system: 1 Log in to the NBX NetSet Utility and go to System Group Settings > Page Zones. The NBX NetSet utility lists the existing page zones and their extension numbers.
  • Page 115: Configurable Operators

    5 Hang up. 3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate, but cannot receive, a zone page. For a complete list of devices supported by this feature, see the NBX Administrator’s Guide. Configurable The Configurable Operators feature gives a caller who is directed to voice Operators mail the option of going to another destination.
  • Page 116: Configuring The Operators

    Viewing Your Operator Permissions To find out if you have permission to configure operators: 1 Log in to the NBX NetSet Utility and go to My Calling Privileges > Call Permissions. Your current permissions to configure the System Operator and the Personal Operator are listed.
  • Page 117: Using Message Waiting Indicator To Telephone

    3Com Cordless Telephones allow you to send and cancel MWI messages. The telephones do not support MWI message retrieval or deletion. Sending an MWI You can send an MWI message to any telephone on your NBX system Message that has an MWI Retrieve button enabled. Sending an MWI message turns on the light on the target telephone if it is not already lit, and leaves your telephone number as a callback number.
  • Page 118: Cancelling An Mwi Message

    Extensions organization has a unique telephone extension. Whenever you make a call to an extension that is not located at your own site, your NBX system sets up a connection to the NBX system at the other extension’s site. In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999).
  • Page 119: Using Site Codes

    Dialing a Call to a Remote Office Figure 7 Using Unique Extensions to Dial Remote Offices 1 NBX System in Chicago Extensions: 1000–1999 2 Wide Area Network (WAN) 3 NBX System in Atlanta Extensions: 2000–2999 4 NBX System in Dallas Extensions: 3000–3999...
  • Page 120: Bridged Extensions

    The administrator can create bridged extensions to the 3Com Cordless Telephone’s third and fourth Access buttons, if an NBX Attendant Console is associated with it. The administrator creates the bridged...
  • Page 121: Using Pulse Dialing

    Using Pulse Dialing extensions on the Attendant Console. See “Programmable Access Buttons” Chapter 2 for more information about Access buttons. Example: If an assistant’s job is to answer a manager’s telephone calls, the administrator can map the manager’s extension on the assistant’s telephone.
  • Page 122: Through A Feature Code

    Card reverts to pulse dialing mode. Through a Personal You can configure a personal speed dial in the NBX NetSet utility to dial a Speed Dial number in pulse dial mode and then to switch to DTMF. Use the left angle-bracket character (<) in the NBX NetSet utility as the command to...
  • Page 123: Additional Applications

    Additional Applications Additional These software applications are available on the NBX Resource Pack CD: Applications NBX Call Reports ■ NBX TAPI Service Provider (NBXTSP) ■ NBX Desktop Call Assistant (formerly NBX TAPI Dialer) ■ Complement Attendant Software ■ Palm Dialer ■...
  • Page 124 7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM...
  • Page 125: Telephone Nstallation And Maintenance

    Attaching the Beltclip to the Handset ■ Installing the Handset Battery Pack ■ Charging the Handset Battery Pack ■ Charging an Optional Spare Battery Pack (3Com 3107C) ■ Low Battery Indicator ■ Cleaning the Battery and Charging Unit Contacts ■...
  • Page 126: Selecting The Installation Location

    Select a location that avoids excessive heat or humidity. The base unit of Installation the 3Com Cordless Telephone can be placed on a desk or tabletop near a Location standard 120V AC outlet and an RJ45 connection to the LAN. The base unit can also be mounted on a standard AT&T or GTE wall plate using the...
  • Page 127: Telephone Kit Contents

    ■ Headset ■ Connecting the The NBX system operates over the LAN, not through traditional Telephone Cords telephone wiring. Your telephone’s base station connects to the LAN through an RJ45 connector instead of an RJ11 telephone connector. Your telephone does not work if it is connected improperly. Ask your administrator if you have questions about your telephone connection.
  • Page 128: Applying Power To The Base And Charging Units

    If you cannot plug the AC adapter into the outlet, contact someone about replacing the outlet. You can place the handset in the charging unit with or without the beltclip attached. Figure 9 3Com 3106C Charging Unit 1 AC adapter...
  • Page 129: Installing On The Wall

    1 AC adapter 2 Optional battery pack Installing on the You can mount the 3Com Cordless Telephone base unit directly on a wall. Wall Before you do so, follow these guidelines: Select a location away from electrical cables, pipes, or other items ■...
  • Page 130: Installing The Base Unit On The Wall

    6 Plug the free end of the RJ45 cable into 3/16 in. the LAN, as specified by your NBX Administrator. 3-15/16 in. 7 Plug the AC adapter into a standard 120V AC wall outlet.
  • Page 131: Installing The Charging Unit On The Wall

    Use #10 screws with anchoring devices suitable for the wall material. ■ 1 Insert two mounting screws into the wall, with about 3/16 of an inch between the wall and screw heads for mounting the phone. 3Com 3107C 3Com 3106C 3/16 in. 1-9/10 in.
  • Page 132 PPENDIX ELEPHONE NSTALLATION AND AINTENANCE 2 Connect the charging unit to the wall mount stand: 3Com 3106C 3Com 3107C Pass the one end through the hole Wrap the AC adapter cord around of the wall mount stand and plug it the strain relief (1).
  • Page 133 Installing on the Wall 3 Place the charging unit on the posts of the wall screws and push down until it is firmly seated. (1) indicates the strain relief on the 3Com 3107C. 3Com 3107C 3Com 3106C 3/16 in. 1-9/10 in.
  • Page 134: Attaching The Beltclip To The Handset

    You can use the beltclip to attach the handset to your belt or pocket. Beltclip to the Handset 1 3Com 3106C only: Snap the cover tab out of the beltclip notch at the top of the handset. 2 Both telephones: Slide the beltclip into the tab slot.
  • Page 135: Installing The Handset Battery Pack

    Installing the Handset Battery Pack Installing the Handset Battery Pack 3Com 3106C 1 To remove the battery cover, press the latch and slide the cover down and off of the handset. 2 Connect the battery pack connector. Be sure that the...
  • Page 136: 3Com 3107C

    A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE 3Com 3107C 1 Remove the battery cover by sliding it down until it comes off the handset. You may have to remove the old battery. 2 Slide the battery pack down into the handset.
  • Page 137: Charging The Handset Battery Pack

    Charging the The rechargeable battery pack must be fully charged before you use your Handset Battery 3Com Cordless Telephone for the first time. Pack Charge the battery pack without interruption for 5 hours. 1 Place the handset in the front slot of the charging unit.
  • Page 138: Charging An Optional Spare Battery Pack (3Com 3107C)

    Replace the battery within 20 Replace the battery before seconds to continue your call. making a call. Return the handset to the charging unit for charging (or, on the 3Com 3107C, replace the handset battery pack with another charged battery pack).
  • Page 139: Cleaning The Battery And Charging Unit Contacts

    To maintain a good charge, it is important to clean all charging contacts Battery and on the handset, spare battery pack (3Com 3107C), and charging unit Charging Unit about once a month. Disconnect power from the charging unit, and then Contacts use a pencil eraser or a soft dry cloth to clean the contacts.
  • Page 140: Important Safety Instructions

    A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Important Safety When using your telephone equipment, basic safety precautions should Instructions always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following: Read and understand all instructions. ■...
  • Page 141: Battery Precautions

    Important Safety Instructions If the product does not operate normally when following the ■ operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage, and often requires extensive work by a qualified technician to restore the product to normal operation.
  • Page 142: Electrical And Emi Precautions

    WARNING: Do not attempt to unplug any appliance during an electrical storm. CAUTION: Changes or modifications to this product not expressly approved by 3Com, or operation of this product in any way other than as detailed by this Operating Guide, could void your authority to operate this product.
  • Page 143 3Com Cordless Telephone should not be placed near or on top of a TV or VCR. If interference is experienced, moving the 3Com Cordless Telephone farther away from the TV or VCR often reduces or eliminates the interference.
  • Page 144: Troubleshooting Problems

    NBX system’s IP address and press Enter. I am unable to log in to the NBX NetSet You must set up your voice mail before you can use the NBX NetSet utility. utility. Press the Message button. The prompts guide you through the setup.
  • Page 145 Suggested Solutions My telephone is not forwarding my Log in to the NBX NetSet utility and go to Call Forward > Call incoming calls to my voice mailbox. Forward and verify that you have selected Forward to Voice Mail as your call coverage point.
  • Page 146 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Table 9 Possible Problems (continued) Possible Problem Suggested Solutions The handset doesn't ring. The battery pack may be weak. Charge the battery pack for 5-6 ■ hours. Make sure the base unit antenna is fully vertical. ■...
  • Page 147 10V DC from supplied AC adapter Size 3Com 3106C: 4 1/4 in. W x 7 5/8 in. D x 2 1/4 in. H 3Com 3107C: 4 1/4 in. W x 7 1/2 in. D x 2 1/4 in. H Weight 3Com 3106C: Approx.
  • Page 148 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
  • Page 149 NDEX spare, 3107C Cordless Telephone 138 Numbers beltclip, attaching to handset 134 3Com Cordless Telephones billing and account codes 96 3106C and 3107C 19 blocking specifications 147 internal and external ID 97 unauthorized outbound calls 85 branch offices, calling 118...
  • Page 150 100 customer (supervisory monitoring) 108 group (feature code) 92 introduction 99 problem 145 Call Privacy 107 dial tone, troubleshooting a 3Com Telephone 144 Feature code 109 dialing calls other methods 51 call toggle (feature code) 92 caller ID redial 51...
  • Page 151 call forward no answer 91 forwarding voice mail messages 40 call park-park a call 91 FWD MAIL 53 call pickup-directed 91 call pickup-group 92 call privacy 92 call toggle 92 Greeting-Only mailboxes 46 caller ID restriction (CLIR-ALL) 92 group call pickup 100 caller ID restriction (CLIR-Next Call) 92 group lists, personal voice mail camp on 92...
  • Page 152 40 intercom listening to from a remote location 37 internal paging 113, 114 listening, from telephone 37 internal listening, NBX NetSet 36 caller ID 97 maximum length 34 calls, dialing 51 private 45 paging, dial code 114 replying to 39...
  • Page 153 113 redialing calls password feature code 93 change (feature code) 93 Release button changing in the NBX NetSet utility 16 button mapping 74 changing on the telephone 34 release, feature code 93 forgotten 34, 36 relocating telephones 139...
  • Page 154 NDEX security tone passwords 34 3Com telephone and feature code 90 preventing unauthorized outbound calls 85 dialing 121 sending messages 41 ringer, selection 70 shared telephone lines transfer ACD and hunt groups 100 button (Xfer), 3106C Cordless Telephone 21 bridged extensions 120...
  • Page 155 access privileges 110 button mapping 74 introduction 110 starting a session 111 Windows Desktop shortcut, for LabelMaker 79 wrap-up time 103 user button mapping 74 zone paging 113...
  • Page 156 NDEX...
  • Page 157 FCC C LASS ERIFICATION TATEMENT This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful, interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

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