Page 1 Cordless Telephone ® Guide NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0215-01 Published April 2005 http://www.3com.com/...
Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
Page 3: Table Of Contents
Starting the NBX NetSet Utility Navigation and Shortcut Icons in the NBX NetSet Utility Quick Reference Guides 3106C Telephone Buttons and Controls 3Com 3106C 3Com 3107C Programmable Access Buttons Status Lights for System Appearance Buttons Base Unit Controls and Functions...
Page 4 Answering a Call Dialing a Call Forwarding Incoming Calls Message Indicators Listening from Your Computer Listening from Your 3Com Cordless Telephone Listening from Any Internal 3Com Telephone Listening from an External Location Managing Your Messages Information About Your Messages Viewing System Groups...
Page 5 Direct Mail Transfer Establishing a Conference Call Using Feature Codes Disconnecting the Last Person That You Called More About Conference Calls ERSONALIZING Guidelines About Features on 3Com Telephones Ringer Tones Speed Dials Personal Speed Dials System-wide Speed Dials Special Case: One-Touch Speed Dials...
Page 6 Using Message Waiting Indicator to Telephone Dialing a Call to a Remote Office Bridged Extensions Using Pulse Dialing Additional Applications Feature Codes with 3Com Telephones NBX Tones Using Feature Codes Selecting the Installation Location Telephone Kit Contents Applying Power to the Base and Charging Units...
Page 7 Attaching the Beltclip to the Handset Installing the Handset Battery Pack 3Com 3106C 3Com 3107C Charging the Handset Battery Pack Charging an Optional Spare Battery Pack (3Com 3107C) Low Battery Indicator Cleaning the Battery and Charging Unit Contacts Moving Your Telephone Swapping Telephones...
Page 9 If you are looking for information about How to get started with your new telephone The 3Com 3106C and 3107C Cordless Telephones NBX Voice Messaging features Using standard telephone features...
Page 10: About This Guide
In some business environments, this person may be a switchboard operator. User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device.
Page 11: Documentation
Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help 3Com Telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.
Page 12 BOUT UIDE...
Page 13: Getting Started
As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: ■ ■ ■ Setting Up Your The procedure by which you set up your password and voice mailbox for Password and the first time depends on: Voice Mail...
Page 14 If your system uses a voice messaging application other than NBX Messaging, use this code sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.
Page 15: The Nbx Netset Utility
At any time you can change these greetings or record more than one personal greeting and choose which one is active. See Name Announcement and Personal Greetings” The NBX NetSet The NBX NetSet administration utility has two interfaces: Utility ■ ■...
Page 16: Starting The Nbx Netset Utility
1: G HAPTER ETTING TARTED Starting the NBX To use the NBX NetSet utility, you need a computer that is connected to NetSet Utility your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility: 1 Ask your administrator for the IP address (or DNS host name) for your NBX system.
Page 17: Quick Reference Guides
Click the icons below the window to go directly to these features: One-Touch Speed Dials (not available on 3Com 3100 Entry Telephone) Off-Site Notification Telephone Guides (including this guide) NBX Feature Codes Guide Quick Reference To open and print a copy of the Quick Reference Guides for the most...
Page 18 1: G HAPTER ETTING TARTED...
Page 19: Om 3106C And 3107C Cordless Telephones
Status Lights for System Appearance Buttons ■ Base Unit Controls and Functions ■ Using the Handset ■ Using the Optional Headset ■ The 3Com 3106C and 3107C Cordless Telephones (3C10406C and 3C10407C) do not support speaker phone operation. 3106C ELEPHONES 3107C...
Page 20: Telephone Buttons And Controls
Controls 3Com 3106C Figure 1 Telephone. For many operations, the 3Com 3106C makes a sound when you press a button. Figure 1 3Com 3106C Cordless Telephone 1 Headset jack — See 2 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox.
Page 21 You can also use it to view icons that indicate: A message has arrived ( ■ The phone is on for placing calls ( ■ transfers. The handset ringer is off ( ■ The handset battery needs recharging ( ■ 3 Hold button —...
Page 22 2: 3C 3106C HAPTER 13 Personal Speed Dial button — See This button can also be assigned other functions, such as Bridged Extensions. Ask your NBX administrator for more information, and see Chapter 6 14 Message (MSG) button — Accesses your voice mail messages through the NBX Messaging system.
Page 23: 3Com 3107C
Figure 2 shows the buttons and controls on the 3Com 3107C Cordless Telephone. For many operations, the 3Com 3107C makes a sound when you press a button. Figure 2 3Com 3107C Cordless Telephone 1 Ringer ON/OFF switch — Turns the handset ringer on and off. When the ringer is disabled, an 2 Display panel —...
Page 24 2: 3C 3106C HAPTER 4 Talk button — Turns the phone on to place or answer calls. Also acts as a hookswitch. 5 Telephone key pad — Lets you select menu items or enter numeric characters. Press # to save changes. Press * to exit from a menu item. If you have not saved menu changes by pressing #, pressing * exits the menu item without saving changes.
Page 25: Programmable Access Buttons
Messaging system. Blinks to indicate an incoming call or when you have placed a call on hold. for information about Bridged Extensions. for information about Bridged Extensions. shows the Access buttons on the 3Com Cordless Telephones. By Programmable Access Buttons Chapter ™...
Page 26: Status Lights For System Appearance Buttons
2: 3C 3106C HAPTER 3 Personal Speed Dial button — See This button can also be assigned other functions, such as Bridged Extensions. Ask your NBX Administrator for more information, and see Chapter 6 4 Message (MSG) button — Accesses your voice mail messages through the NBX Messaging system.
Page 27: Base Unit Controls And Functions
2 DC Power Jack 3 RJ45 port for connecting to the LAN Using the Handset Before using your 3Com Cordless Telephone, raise the antenna to the vertical position. To use your Cordless Telephone, lift the handset out of the charging unit.
Page 28: Handset Controls
HAPTER Handset Controls Earpiece Volume 1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on the side of the handset during a call to change the earpiece volume on the handset. The phone’s display panel cycles through these possible settings: ■...
Page 29: Using The Handset
Handset Ringer Tone and Volume 1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on the side of the handset when it is not being used for conversations (when it is in AutoStandby mode) to change the ringer tone and volume.
Page 30 2: 3C 3106C HAPTER Or, depending on the condition, you may see one of the following display messages: LCD Display NO SERVICE Connect to the phone port LINE IN USE NO SERVICE Answering a Call When you receive a call, the handset rings and the display shows the calling phone’s ID (if Caller ID is enabled).
Page 31: Using The Optional Headset
3 When the receiving party answers, press the Xfer button again to complete the transfer. Using the Optional The optional headset provides a hands-free option for the 3Com Cordless Headset Telephone. With the headset installed, you can use the beltclip to carry the handset, and conduct a conversation using the headset.
Page 32 2: 3C 3106C 3107C C HAPTER ORDLESS ELEPHONES...
Page 33: Nbx Messaging
NBX M This chapter describes the NBX messaging features. It covers these topics: NBX Messaging Components ■ Changing Your Password ■ Changing Your Name Announcement and Personal Greetings ■ Listening to NBX Messages ■ Replying to a Message ■ Forwarding a Message ■...
Page 34: Nbx Messaging Components
3: NBX M HAPTER ESSAGING NBX Messaging A key component of the NBX Networked Telephony Solution is the Components NBX Messaging system, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone.
Page 35: Changing Your Password
Table 4 Use the feature code method described in and change the NBX NetSet utility password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. Change your password often. Do not use passwords that can easily identify you, such as your phone extension or birth date.
Page 36: Changing Your Name Announcement And Personal Greetings
3: NBX M HAPTER ESSAGING Changing Your You set name announcement and personal greeting when you first set Name your voice mail. See Announcement and for the First Time” Personal Greetings ensure that callers hear up-to-date information. You can record up to five personal greetings and choose which to use from the telephone.
Page 37: Listening To Nbx Messages
Listening to NBX You can listen to your NBX voice mail messages from your 3Com Messages telephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue.
Page 38: Listening From Your 3Com Cordless Telephone
2 Press the Msg (Message) button to access the mailbox. 3 At the prompt, type your password and press #. 4 See Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Press the Message button.
Page 39: Managing Your Messages
Managing Your Press these buttons to manage your messages: Messages Table 7 Managing Messages Button Information About To listen to date, time, and sender information about a message in your Your Messages mailbox, press 6 during or after the message, and then press one of these buttons: Button Description...
Page 40: Replying To A Message
3: NBX M HAPTER ESSAGING Replying to a You can send a reply to a voice mail message, provided that the NBX Message system has received the necessary caller ID information. If you receive a message that is marked Private, you can reply to the originator, but you cannot forward the message to others.
Page 41: Forwarding A Message
Forwarding a You can forward most messages, with or without comments. Message If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want to forward, and press 5.
Page 42: Creating And Sending A Message
3: NBX M HAPTER ESSAGING Creating and To create and send a message directly without actually making a call, Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording.
Page 43: Using Voice Mail Group Lists
Using Voice Mail A Voice Mail Group, also called a mail group or mail list, is a collection of Group Lists extensions with a special “group number.” Use it to send a message to everyone on the list at the same time. A Voice Mail Group is not the same as an ACD Group, Hunt Group, or Calling Group.
Page 44: Modifying Or Deleting Groups
3: NBX M HAPTER ESSAGING 7 Dial one of these destination numbers plus #: ■ ■ ■ ■ For valid site codes in your organization, see your administrator. 8 When you have added all of the destination numbers, press: ■ ■...
Page 45 4 Press 1, 3, or 4: Button Description Review your list of groups. Create a group. Delete a group. Add or delete group members. See step 5. Return to the main menu. 5 To add members to a group or delete members from one, press 4 and follow the prompts: a Enter the number of the group you want to modify.
Page 46: Marking A Message As Private Or Urgent
3: NBX M HAPTER ESSAGING 6 You can select members from the Non-Members list and move them to the Members list by clicking the left arrow. OR select members from the Members list and move them to the Non-Members list by clicking the right arrow.
Page 47: Other Kinds Of Mailboxes
Other Kinds of The NBX system allows you (for the greeting-only mailbox) or the Mailboxes administrator (for phantom or group mailboxes) to set up mailboxes for special situations, as described in this section. Greeting-Only When you designate your mailbox as a greeting-only mailbox, callers hear Mailbox your personal greeting but they cannot leave a voice mail message.
Page 48: Phantom Mailbox
3: NBX M HAPTER ESSAGING Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a phantom mailbox. Examples: ■ ■ You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox.
Page 49: Standard Features
TANDARD This chapter describes standard features of the 3Com Telephones. It covers these topics: Answering a Call ■ Dialing a Call ■ Forwarding Incoming Calls ■ Putting a Call On Hold ■ Transferring a Call ■ Direct Mail Transfer ■...
Page 50: Answering A Call
Caller ID The display panel on your 3Com Telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number.
Page 51 On the 3Com Cordless Telephones, use Table 8 Managing Multiple Calls on the Line A Line B How to Manage New Calls Active call Ringing To answer the incoming call, press the blinking System Appearance button for the call. (If you do not answer, the system sends the second call to your call coverage point.)
Page 52: Dialing A Call
4: S HAPTER TANDARD EATURES Dialing a Call This section describes standard dialing features. An Internal Call 1 Remove the handset from the charging unit. 2 Press the Talk button. 3 Dial the person’s 3-digit or 4-digit extension. 4 When you are finished, hang up the handset or press the Talk button again to end the call.
Page 53: Forwarding Incoming Calls
Forwarding You can choose when and where to forward unanswered incoming calls. Incoming Calls Unanswered calls that come in directly to your extension go to a call coverage point. You can set different call coverage points for different conditions: default, no answer, busy, and all calls. Unanswered calls that come to your telephone through ACD groups, hunt groups, and calling groups follow the call coverage path that your administrator sets up for the group.
Page 54: Setting Call Forward From The Telephone
Forward to Mail From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number.
Page 55 Call Forward No Answer, Call Forward Busy, and Call Forward All override this Forward to Mail setting if they are in effect. If you turn off Forward to Mail and no other call forward options are in effect, unanswered calls still go to your default call coverage point but after the number of rings specified in NBX NetSet >...
Page 56: Setting Call Forward From The Nbx Netset Utility
4: S HAPTER TANDARD EATURES To cancel Call Forward Busy: 1 Remove the handset from the charging unit. 2 Press the Talk button. 3 Press Feature + 467 again. Call Forward All To set Call Forward All: 1 Remove the handset from the charging unit. 2 Press the Talk button.
Page 57 To set the default call forwarding: 1 Log in to NBX NetSet > User Information > Call Forward Default. 2 Select your choice for the Number of rings before forwarding a call. 3 Select a call coverage point: If you select Forward to voicemail box, the caller can leave a ■...
Page 58: Call Forward Precedence
4: S HAPTER TANDARD EATURES Override To set the call forward override: 1 Log in to NBX NetSet > User Information > Call Forward Override. 2 Select your call forward conditions: ■ 3 Click Apply, and then click OK. Call Forward Five features can interact to affect call forwarding: Forward to Mail, Call Precedence Forward No Answer, Call Forward Busy, Call Forward All, and Do Not...
Page 59: Putting A Call On Hold
1 Press the Hold button. 2 Press the System Appearance button that is currently not being used. Typically the first two System Appearance buttons on the left of a 3Com Cordless Telephone are used for your extension. Your system administrator can verify the number and location of System Appearance buttons on your telephone.
Page 60: Transferring A Call
4: S HAPTER TANDARD EATURES To place more than one call on hold on a 3Com Cordless Telephone: 1 To place the current call on hold, press the Hold button. ■ ■ 2 To place the new call on hold, press the Hold button.
Page 61: Blind Transfer
The other three parties can be any combination of internal and Codes external parties. From a 3Com Cordless Telephone, follow these steps: 1 Dial a call, or receive a call from someone else. Two parties are now on the call.
Page 62: Disconnecting The Last Person That You Called
■ ■ On a 3Com Cordless Telephone, or a telephone that does not have a button programmed for Conference Drop: 1 While on the conference call, press Feature + 431. 2 The system returns you to the others who are in the conference call.
Page 63: More About Conference Calls
More About To place your part of a conference call on hold, press the Hold button. ■ Conference Calls The other parties can talk among themselves, but they cannot hear you. Music on Hold does not play when a conference call is on hold. To transfer a conference call to another telephone, press the Xfer ■...
Page 64 4: S HAPTER TANDARD EATURES...
Page 65: Personalizing Your Telephone
Features on 3Com Telephones ■ ERSONALIZING ® Networked Telephony System has many features that can Guidelines About Features on 3Com Telephones Ringer Tones Speed Dials Off-Site Notification Do Not Disturb Preventing Unauthorized Use of Your Telephone Class of Service Override...
Page 66: Ringer Tones
HAPTER ERSONALIZING Ringer Tones To help you to distinguish the ring tone of your 3Com Cordless Telephone from the sound of other phones, use the handset controls described in Chapter on or to choose Silent Ring to disable audible ringing.
Page 67: System-Wide Speed Dials
3 In the Destination Number text box, type the telephone number that you want the system to dial when you use that ID number. Include all of the prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code.
Page 68: Special Case: One-Touch Speed Dials
5: P HAPTER ERSONALIZING Special Case: One-Touch speed dials use one the telephone’s Programmable Access One-Touch buttons. Speed Dials Use either the One-Touch or the Personal speed dial screen to assign or change the One-Touch speed dial numbers on your telephone. If you make a change in one screen, it appears in the other screen.
Page 69: Printing Labels
7 Click Print. 8 Cut out the labels and put them in the label holders of your 3Com Telephone. 9 To save the edited LabelMaker, click the Save button at the top of the LabelMaker screen.
Page 70: Off-Site Notification
5: P HAPTER ERSONALIZING Off-Site When you enable off-site notification, the NBX Messaging system notifies Notification you that you have received voice mail. You can then retrieve your messages. Off-site notification consists of one cycle of up to five attempts to reach you, one attempt for each Attempt row that you configure in the Off-Site Notification screen.
Page 71 If you selected VoiceMail for Method in step 4: ■ Enter the telephone number at which you want to be notified. Do ■ not use parentheses, hyphens, or spaces. Ask your administrator if you need to include the area code and all other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0.
Page 72 5: P HAPTER ERSONALIZING 9 You do not need to configure every Attempt row. When you have configured all of the Attempt rows that you want, click OK. The NBX Messaging tab appears. 10 Test your off-site notification settings by leaving yourself a voice mail message.
Page 73 ■ Attempt Method E-mail and then you configure attempt: 2 through 5 as E-mail 2 through 5 as Pager 2 through 5 as VoiceMail ■ Attempt Method Pager or Voice Mail and then you configure attempt: 2 through 5 as E-mail 2 through 5 as Pager...
Page 74: Managing Off-Site Notification Using The Telephone
Information > Call Forward Override. You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the Feature Code to enable and disable the feature. When Do Not Disturb is in effect: ■...
Page 75: Preventing Unauthorized Use Of Your Telephone
DO NOT DISTURB To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings. Preventing...
Page 76: Call Permissions
NBX NetSet > User Information > Call Permissions. Class of Service The Class of Service Override feature allows you to apply the features Override of your own 3Com Telephone temporarily to another 3Com Telephone on the same local network. Example: ■ ELEPHONE...
Page 77: Using A Headset
If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To activate the one-call-only Class of Service Override from any 3Com Telephone: 1 Remove the handset from the charging unit.
Page 78 5: P HAPTER ERSONALIZING ELEPHONE...
Page 79: Getting More From Your Telephone System
ETTING ELEPHONE This chapter covers these topics: Listening to Your Messages in Your E-mail ■ Account (Billing) Codes ■ Caller ID ■ Call Pickup ■ Automatic Call Distribution Groups, Hunt Groups, and Calling Groups ■ Call Park ■ Paging ■ Configurable Operators ■...
Page 80: Listening To Your Messages In Your E-Mail
6: G HAPTER ETTING ORE FROM Listening to Your You can listen to your voice mail from any computer that allows you to Messages in Your access your e-mail. Your e-mail software application must be IMAP-4 E-mail compliant, such as Microsoft Outlook. See your administrator for assistance with this feature.
Page 81: Caller Id
By default, the NBX system shows the extension and name of any internal Caller ID caller on the display panel of your 3Com Telephone. External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from your local telephone company and if the caller has not blocked the information from being sent to the NBX system.
Page 82: Calling Line Identity Restriction (Clir)
To enable CLIR-All for all calls from your 3Com Cordless Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button. 3 Press Feature + 889. The display panel on your 3Com Cordless Telephone shows 4 Dial the number that you want to call.
Page 83: Call Pickup
CLIR for Next External Call Only To enable CLIR for only the next call from your telephone: 1 Remove the handset from the charging unit. 2 Press Feature + 890. The telephone display panel shows 3 Dial the number that you want to call. 4 When you disconnect the call, the CLIR feature is no longer in effect.
Page 84: Group Call Pickup
An agent becomes available to receive ACD calls by logging in to the ACD group. To log in to a ACD group using your 3Com Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
Page 85 4 Dial the ACD group password. Your administrator can tell you which password to use. 5 Press # and hang up. To log out of an ACD group using your 3Com Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
Page 86 6: G HAPTER ETTING ORE FROM ■ ■ ■ ■ You can also perform the following actions: ■ ■ ■ ■ Viewing ACD Group Status Details The ACD Groups – Status Details display in the NBX NetSet utility shows more detailed information about the agents of this ACD group. Click each column heading to arrange the information in ascending or descending order.
Page 87: Hunt Groups
If you are in a dynamic hunt group, you must log in to the group to be ■ part of it. To log in to a dynamic hunt group using your 3Com Cordless Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
Page 88 4 Dial the hunt group password. Your administrator can tell you which password to use. 5 Press #. To log out of a dynamic hunt group using your 3Com Cordless Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
Page 89: Calling Groups
To log out of all hunt groups of which you are a member: 1 Log in to NBX NetSet > Hunt Groups. 2 Click the Logout all button. Calling Groups One type of hunt group is the Calling Group. Calling groups allow an incoming call to ring simultaneously on all telephones in a group, for example, a customer service group.
Page 90: Call Park
Use the internal paging feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give during your announcement.
Page 91: Paging
3Com Cordless Telephones do not have a speaker. You can broadcast pages to other 3Com Telephones on your system that do have speakers. You cannot receive pages or be a member of a zone paging group.
Page 92: Paging The System
Do Not Disturb. Simultaneous Paging Broadcast an announcement externally and internally at the same time. To page, perform the following steps using your 3Com Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
Page 93: Configurable Operators
4 Speak the broadcast message into your handset. 5 Hang up. 3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate, but cannot receive, a zone page. For a complete list of devices supported by this feature, see the NBX Administrator’s Guide.
Page 94: Configuring The Operators
6: G HAPTER ETTING ORE FROM Configuring the You can view the operators’ settings, and modify those settings if your Operators System Administrator allows it. The operator’s call-handling rules (such as call coverage) may apply to the voice mail caller. Also, you must have external-to-external permissions in order for transfers to external phone numbers to complete successfully.
Page 95: Using Message Waiting Indicator To Telephone
3Com Cordless Telephones allow you to send and cancel MWI messages. The telephones do not support MWI message retrieval or deletion.
Page 96: Cancelling An Mwi Message
3Com Telephone shows plays. 3 Dial the extension to which you sent the MWI message that you want to cancel and press #. 4 The display panel on your 3Com Telephone shows Confirmation Tone plays. ELEPHONE YSTEM Cancel MWI To: .
Page 97: Dialing A Call To A Remote Office
Dialing a Call to a You can dial calls between sites in your organization that are separated Remote Office geographically but that are linked by a Wide Area Network (WAN) connection. Each site must have an NBX system. Typical configurations are described in the next sections.
Page 98: Using Site Codes
6: G HAPTER ETTING ORE FROM Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at remote offices. Your administrator chooses the site codes for your system.
Page 99: Bridged Extensions
The administrator can create bridged extensions to the 3Com Cordless Telephone’s third and fourth Access buttons, if an NBX Attendant Console is associated with it. The administrator creates the bridged extensions on the Attendant Console.
Page 100: Through A Feature Code
6: G HAPTER ETTING ORE FROM ■ Through a Feature To change from pulse dialing to DTMF during a call: Code 1 Press the Talk button. 2 Press Feature + 891. The telephone’s display panel shows the is switched from pulse to tone (DTMF) for the remainder of the call. When you hang up, the port you were using on the Analog Line Card reverts to pulse dialing mode.
Page 101: Additional Applications
Additional These software applications are available on the NBX Resource Pack CD: Applications ■ ■ ■ ■ ■ ■ ■ * Applications with a * have been tested with Window XP Home Edition and Windows XP Professional Edition. NBX Call Reports * NBX TAPI Service Provider (NBXTSP) NBX Desktop Call Assistant (formerly NBX TAPI Dialer) * Complement Attendant Software *...
Page 102 6: G HAPTER ETTING ORE FROM ELEPHONE YSTEM...
Page 103: Feature Codes
This chapter describes how to use feature codes with the 3Com Telephones. It covers these topics: ■ ■ ■ Feature Codes with A large number of telephone features are available by pressing the 3Com Telephones Feature button on a 3Com Telephone and entering a three-digit feature code.
Page 104: Nbx Tones
7: F HAPTER EATURE ODES NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: ■ ■ ■ ■ ■ ■ Dial Tone — When you lift the receiver to place a call or begin using one of the features, you hear the normal Dial Tone (except for the circumstance described in the next bulleted item).
Page 105 These features are “persistent,” that is, each one remains active until you turn it off, as described in If you forget which of the persistent features you have activated on your telephone, log in to NBX NetSet > User Information > Feature Settings.
Page 106: Using Feature Codes
7: F HAPTER EATURE ODES Using Feature Follow these steps to use NBX feature codes: Codes 1 Remove the handset from the charging unit. 2 Press Feature + the feature code and any additional values as specified in Table 3 Hang up when your call is complete or you have activated the features that you want.
Page 107 “Using Message Waiting Indicator to Telephone” Chapter 6 “Using Message Waiting Indicator to Telephone” Chapter 6 Not supported by 3Com Cordless Telephones. Not supported by 3Com Cordless Telephones. “Setting Up Your Password and Voice Mail for the First Time” Chapter 1 “Setting Up Your Password and...
Page 108 “Using a Headset” Chapter 5 On telephones that support display-screen scrolling, displays lists for you to scroll through and select. Speak (except 2101, 3101, 3106C, and 3107C) and listen without picking up the handset. “Speed Dials” Chapter 5 “Speed Dials”...
Page 109: Telephone Nstallation And Maintenance
Attaching the Beltclip to the Handset ■ Installing the Handset Battery Pack ■ Charging the Handset Battery Pack ■ Charging an Optional Spare Battery Pack (3Com 3107C) ■ Low Battery Indicator ■ Cleaning the Battery and Charging Unit Contacts ■...
Page 110: Selecting The Installation Location
Select a location that avoids excessive heat or humidity. The base unit of Installation the 3Com Cordless Telephone can be placed on a desk or tabletop near a Location standard 120V AC outlet and an RJ45 connection to the LAN. The base unit can also be mounted on a standard AT&T or GTE wall plate using the...
Page 111: Telephone Kit Contents
Telephone Kit The 3Com Cordless Telephone kit includes: Contents ■ ■ ■ ■ ■ ■ Optional equipment available for the telephones includes: ■ ■ Connecting the The NBX system operates over the LAN, not through traditional Telephone Cords telephone wiring. Your telephone’s base station connects to the LAN through an RJ45 connector instead of an RJ11 telephone connector.
Page 112: Applying Power To The Base And Charging Units
If you cannot plug the AC adapter into the outlet, contact someone about replacing the outlet. You can place the handset in the charging unit with or without the beltclip attached. Figure 9 3Com 3106C Charging Unit 1 AC adapter AINTENANCE...
Page 113: Installing On The Wall
Figure 10 3Com 3107C Charging Unit 1 AC adapter 2 Optional battery pack Installing on the You can mount the 3Com Cordless Telephone base unit directly on a wall. Wall Before you do so, follow these guidelines: ■ ■...
Page 114: Installing The Base Unit On The Wall
A: T PPENDIX ELEPHONE NSTALLATION AND Installing the Base Unit on the Wall 1 Insert two mounting screws into the wall 3-15/16 inches apart. Allow about 3/16 of an inch between the wall and screw heads for mounting the phone. 2 Plug the AC adapter into the base unit.
Page 115: Installing The Charging Unit On The Wall
Verify that the wall material is capable of supporting the weight of the charging unit. Use #10 screws with anchoring devices suitable for the wall material. 3Com 3106C 3/16 in. 1-1/5 in. Insert the screws 1-1/5 inches apart.
Page 116 ELEPHONE NSTALLATION AND 2 Connect the charging unit to the wall mount stand: AINTENANCE 3Com 3106C Pass the one end through the hole of the wall mount stand and plug it into the charging unit. Wrap the AC adapter cord...
Page 117 Installing on the Wall 3 Place the charging unit on the posts of the wall screws and push down until it is firmly seated. (1) indicates the strain relief on the 3Com 3107C. 3Com 3106C 3Com 3107C 3/16 in. 1-9/10 in.
Page 118: Attaching The Beltclip To The Handset
You can use the beltclip to attach the handset to your belt or pocket. Beltclip to the Handset 1 3Com 3106C only: Snap the cover tab out of the beltclip notch at the top of the handset. 2 Both telephones: Slide the beltclip into the tab slot.
Page 119: Installing The Handset Battery Pack
Installing the Handset Battery Pack 3Com 3106C 1 To remove the battery cover, press the latch and slide the cover down and off of the handset. 2 Connect the battery pack connector. Be sure that the colored wires are connected...
Page 120: 3Com 3107C
A: T PPENDIX ELEPHONE NSTALLATION AND 3Com 3107C 1 Remove the battery cover by sliding it down until it comes off the handset. You may have to remove the old battery. 2 Slide the battery pack down into the handset.
Page 121: Charging The Handset Battery Pack
Charging the The rechargeable battery pack must be fully charged before you use your Handset Battery 3Com Cordless Telephone for the first time. Pack Charge the battery pack without interruption for 5 hours. 1 Place the handset in the front slot of the charging unit.
Page 122: Charging An Optional Spare Battery Pack (3Com 3107C)
Complete your call as quickly as possible Replace Battery pack within 20 seconds to continue call. Return the handset to the charging unit for charging (or, on the 3Com 3107C, replace the handset battery pack with another charged battery pack). AINTENANCE on the display panel.
Page 123: Cleaning The Battery And Charging Unit Contacts
To maintain a good charge, it is important to clean all charging contacts Battery and on the handset, spare battery pack (3Com 3107C), and charging unit Charging Unit about once a month. Use a pencil eraser or a soft dry cloth. Do not use Contacts any liquids or solvents.
Page 124: Important Safety Instructions
A: T PPENDIX ELEPHONE NSTALLATION AND Important Safety When using your telephone equipment, basic safety precautions should Instructions always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following: ■ ■ ■ ■ ■...
Page 125: Battery Precautions
■ Battery Precautions This equipment contains a rechargeable battery. injury to persons by the battery, read and follow these instructions: ■ ■ ■ ■ ■ ■ ■ If the product does not operate normally when following the ■ operating instructions. Adjust only those controls that are covered by the operating instructions.
Page 126: Electrical And Emi Precautions
WARNING: Do not attempt to unplug any appliance during an electrical storm. CAUTION: Changes or modifications to this product not expressly approved by 3Com, or operation of this product in any way other than as detailed by this Operating Guide, could void your authority to operate this product.
Page 127 3Com Cordless Telephone should not be placed near or on top of a TV or VCR. If interference is experienced, moving the 3Com Cordless Telephone farther away from the TV or VCR often reduces or eliminates the interference.
Page 128: Troubleshooting Problems
A: T PPENDIX ELEPHONE NSTALLATION AND Troubleshooting Table 12 Problems likely solutions. Where possible, each solution refers to the section in this guide where you can find detailed information. Table 12 Possible Problems Possible Problem My telephone has no dial tone. The display panel is blank.
Page 129 Table 12 Possible Problems (continued) Possible Problem My telephone is not forwarding my incoming calls to my voice mailbox. I added a One-Touch speed dial, but the telephone does not dial that number. I try to pick up a call ringing on another telephone using Directed Call Pickup, but it fails.
Page 130: Telephone Specifications
10V DC from supplied AC adapter Size 3Com 3106C: 4 1/4 in. W x 7 5/8 in. D x 2 1/4 in. H 3Com 3107C: 4 1/4 in. W x 7 1/2 in. D x 2 1/4 in. H Weight 3Com 3106C: Approx.
Page 131 112 power status LED 27 RJ45 LAN connection port 27 batteries charging 121, 122 charging, 3106C Cordless Telephone 112 charging, 3107C Cordless Telephone 113 cleaning charging unit contacts 123 installing, 3106C Cordless Telephone 119 installing, 3107C Cordless telephone 120...
Page 132 RJ45 versus RJ11 jacks 111 conventions, typographical 10 CoS override (feature code) 106 creating voice mail messages 42 dial tone, troubleshooting a 3Com Telephone 128 dialing calls other methods 52 redial 52 switching from pulse to tone 99...
Page 133 "on hold" 31 ringer ON/OFF switch 28 ringer tone and volume 29 transferring calls 31 using 29 headset jack, 3106C Cordless Telephone 20 jack, 3107C Cordless Telephone 24 using 31, 77 hold button, 3106C Cordless Telephone 21 button, 3107C Cordless Telephone 23...
Page 134 109 making calls 30 managing incoming calls 50 message button 26 button, 3106C Cordless Telephone 22 button, 3107C Cordless Telephone 25 creating and sending 42 forwarding 41 listening to from a remote location 38 listening, from telephone 38...
Page 135 70 offices, calling 97 replying to voice mail messages 40 ring no answer (call forwarding) 53 RING/VOL button, 3106C Cordless Telephone 22 ringer MUTE switch, 3106C Cordless Telephone 22 ON/OFF switch, 3106C Cordless Telephone 22 ON/OFF switch, 3107C Cordless Telephone 23...
Page 136 76 tone 3Com telephone and feature code 104 dialing 99 ringer, selection 66 transfer button (Xfer), 3106C Cordless Telephone 21 button (XFER), 3107C Cordless Telephone 24 calls 31, 60 feature code 108 troubleshooting introduction 109...
Page 137 FCC C LASS ERIFICATION Radio Interference NDUSTRY ANADA OTICE TATEMENT This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful, interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

This manual is also suitable for:

3107c

3Com 3106C User Manual

About this Guide

Getting Started

Om 3106C and 3107C Cordless Telephones

Nbx Messaging

Standard Features

Personalizing Your Telephone

Getting more from Your Telephone System

Feature Codes

Telephone Nstallation and Maintenance

Quick Links

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Summary of Contents for 3Com 3106C

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Table of Contents