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Maytag MAH6700AW Series Service

27” front load washer
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Service
This manual is to be used by qualified appliance
technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
27" Front Load
Washer
This Base Manual covers general information.
Refer to individual Technical Sheet
for information on specific models.
This manual includes, but is
not limited to the following:
MAH6700AW*
16026186
September 2006
©2006 Maytag Services

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Summary of Contents for Maytag MAH6700AW Series

  • Page 1 Service This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person. 27” Front Load Washer This Base Manual covers general information.

  • Page 2: Important Information

    Important Notices for Servicers and Consumers Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service.

  • Page 3: Table Of Contents

    Front Panel Removal ..........29 Boot Removal ............30 Motor Removal ............31 Drain Pump Removal ..........33 Outer Tub/Spinner Removal ........34 Appendix A Installation Instructions ........... A-2 Stacking Instructions ..........A-10 Appendix B Use And Care ............B-2 16026186 ©2006 Maytag Services...

  • Page 4: Important Safety Information

    • Install the washer according to the Installation Instructions. All connections for water, drain, electrical power and grounding must comply with local codes and be made by licensed personnel 16026186 ©2006 Maytag Services...
  • Page 5 • DO NOT use an extension cord with this appliance. • DO NOT use an adapter plug with this appliance. • DO NOT pinch power cord. Ground Neutral Neutral side 115±12 V.A.C. V.A.C. Round 115±12 grounding V.A.C. prong 16026186 ©2006 Maytag Services...
  • Page 6 This unit should be plugged into a separate 60 hertz circuit with the electrical rating as shown in the appropriate drawing. Models operate with a supply voltage of 120 Volts. 16026186 ©2006 Maytag Services...
  • Page 7 Important Safety Information 16026186 ©2006 Maytag Services...

  • Page 8: General Information

    • For Maytag product call 1-800-688-9900 or visit the technician: Web Site at www.maytag.com • For Maytag call 1-800-462-9824 or visit the Web Site at • For product in Canada call 1-866-688-2002 or visit the www.maytag.com. Web Site at www.maytag.com •...

  • Page 9: Model Nomenclature

    General Information Trouble Shooting and Diagnostic Guide is located behind the unit taped to the back. 16026186 ©2006 Maytag Services...

  • Page 10: Troubleshooting Procedures

    Check for loose connections at the pressure • Check for loose connections at machine control switch or on the machine control board at CN3. board, pressure switch, motor, tach harness and (See “Component Testing Information”). motor control. 16026186 ©2006 Maytag Services...

  • Page 11: Tub Full Of Suds

    Make sure the temperature selection is correct. • Check if temperature inside the drum is higher • Disconnect inlet hoses from the Water Valve and than 50°C/122°F. If there is no problem with clean the valve screens of any debris. 16026186 ©2006 Maytag Services...

  • Page 12: Vibration/Walking/Noise

    15 minutes, before a spin begins. Voltage for motor control bus is under specified Door failed to unlock limit. after 3 attempts. Continuous fill of 12 minutes. Total fill of 14 minutes. 16026186 ©2006 Maytag Services...

  • Page 13: Service Mode

    Software Level a 3 Time- Temp to start test. displays with only 2 tim e. Version Press Wash/Rinse Down Test / character positions. Temp during cycle Advance to Cycle Count Press Chime to advance. next step 16026186 ©2006 Maytag Services...

  • Page 14: Quick Spin Test

    2 seconds. 1 position counterclockwise Selector Continue pattern until the water level is detected. Rotary Cycle Minimum time for this segment to be 5 seconds. Press once Selector Press once Power Off 16026186 ©2006 Maytag Services...

  • Page 15: Board Input Test

    “Super Wash” and the Rotary Cycle Selector degrees C (Celsius). knob is pressed, the main relay will be toggled (either from ‘ON’ to ‘OFF’ or from ‘OFF’ to ‘ON’). 16026186 ©2006 Maytag Services...

  • Page 16: Service Mode Reference Chart

    Pressing the Wash / Rinse Temp switch pad will lock the door and all the Wash / Rinse Temp LED’s will turn ‘ON’. Pressing the Chime key will unlock the door and the all the Chime LED’s will turn ‘ON’. 16026186 ©2006 Maytag Services...

  • Page 17: Display Diagnostic Codes

    Displays "nF". If condition still Continuous fill See No Water exists, replace of 12 m inutes. No Fill Fill machine control Total fill of 14 “Troubleshooting board. m inutes. Procedures” 12-14 Not Used 16026186 ©2006 Maytag Services...
  • Page 18 Service Mode. A power loss during Service Mode will cancel this mode. Abnorm al Displays " tE". Sump high/low temp - Loose or pinched therm istor or ohm wires failure resistance - Bad sum p (Optional) seen therm istor 16026186 ©2006 Maytag Services...

  • Page 19: Component Testing Information

    Less than 1 ohm MEMS Sensor Check voltage at Pin #1 and Pin #5 of CN11........... Approximately 2.5V (2.2V – 2.8V) Check voltage at Pin #1 and Pin #4 of CN11........... Approximately 2.5V (2.2V – 2.8V) 16026186 ©2006 Maytag Services...
  • Page 20 To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Machine Control Board CN11 CN10 MEMS Sensor Motor Normal resistance is approximately 3.0 ohms between any 2 pins (1,2 or 3) 16026186 ©2006 Maytag Services...
  • Page 21 The cycle time will not be extended to reach the desired temperature. Water flow through dispenser during Wash fill WASH WASH FILL / FILL / COOLING / COOLING / DRAIN DRAIN (HEATING) (HEATING) WASHING WASHING Rotation of Rotation of DISENTANGLE DISENTANGLE TOTAL TOTAL Spinner Spinner 16026186 ©2006 Maytag Services...
  • Page 22 RINSE 1 RINSE 1 DISENTANGLE DISENTANGLE FILL / FILL / MIDTERM MIDTERM / FILLING TO / FILLING TO DRAIN DRAIN RINSE RINSE Rotation of Rotation of SPIN SPIN REMOVE REMOVE TOTAL TOTAL Spinner Spinner SUDS SUDS 16026186 ©2006 Maytag Services...
  • Page 23 RINSE 2 RINSE 2 FILL / FILL / DISENTANGLE DISENTANGLE MIDTERM MIDTERM DRAIN DRAIN RINSE RINSE Rotation of Rotation of / FILLING TO / FILLING TO SPIN SPIN TOTAL TOTAL Spinner Spinner REMOVE SUDS REMOVE SUDS 16026186 ©2006 Maytag Services...

  • Page 24: Disassembly Procedures

    3. Slide Top Cover towards the rear to clear the screw head from flange on the bottom side of the Top Cover. 4. Remove Pressure Hose. 5. Remove single attachment screw. Water Level Sensor Removal 1. Disconnect power supply to unit. 2. Remove Top Cover. 16026186 ©2006 Maytag Services...

  • Page 25: Mems Sensor Removal

    1. Disconnect power supply to unit. 2. Remove Top Cover (See “Top Cover Removal”). 3. Remove single attachment screw on cross brace. 4. Twist Reactor counterclockwise to remove. NOTE: Mark the wire locations on the EMI before removing the terminals. 16026186 ©2006 Maytag Services...

  • Page 26: Water Valve Removal

    NOTE: The hose circuitry is marked on the Dispenser top. Dispenser Removal 1. Disconnect power supply to unit. 2. Depress the release tab and slide drawer from washer. Main Main Bleach Cold Wash NOTE: The hose circuitry is marked on the Dispenser top. 16026186 ©2006 Maytag Services...

  • Page 27: Console Removal

    1. Disconnect power supply to unit. 2. Remove four screws to remove door from Front Panel. 2. Remove Top Cover (See “Top Cover Removal”). 3. Remove Dispenser (See “Dispenser Removal”). 4. Remove five screws attaching Console. 16026186 ©2006 Maytag Services...
  • Page 28 3. Remove hinge retainer plate. 6. Remove the glass retainer. 4. Remove door from hinge posts. 7. Remove glass. 5. Remove screws around the perimeter of the glass retainer. 8. Remove external viewing window. 16026186 ©2006 Maytag Services...

  • Page 29: Front Panel Removal

    Boot Clamp Spring located at the 6 o’clock position. 6. Remove four screws attaching the front to the cabinet. 7. Disconnect the wire connectors to the Door Lock. 5. Pull the boot from the lip formed into the front opening. 16026186 ©2006 Maytag Services...

  • Page 30: Boot Removal

    1. Disconnect power supply to unit. 2. Remove Top Cover (See “Top Cover Removal”). 3. Remove Console (See “Console Removal”). 4. Remove Front Panel (See “Front Panel Removal”). 5. Loosen boot clamp at the 12 o’clock position. 16026186 ©2006 Maytag Services...

  • Page 31: Motor Removal

    3. Remove Drive Belt. 1. Disconnect power supply to unit. 2. Remove two screws attaching Back Cover and slide cover up and lift bottom edge out of retaining slots. 4. Remove wire harness plug to motor and ground wire. 16026186 ©2006 Maytag Services...
  • Page 32 To avoid risk of electrical shock, personal injury or death; WARNING disconnect power to unit before servicing. 5. Remove two13mm bolts. NOTE: During reinstallation be sure all four bushings are installed properly 6. Remove Motor from Cabinet. 16026186 ©2006 Maytag Services...

  • Page 33: Drain Pump Removal

    NOTE: There may be water remaining in the hose from the last cycle. 6. Remove three 13mm bolts securing Drain Pump to base. 4. Remove clamp and Pump Hose. 7. Remove screw securing Drain Pump to bracket. Twist Drain Pump clockwise to remove. 16026186 ©2006 Maytag Services...

  • Page 34: Outer Tub/Spinner Removal

    9. Rotate the struts up against the bottom of the tub to ease removal of the tub assembly. 1x12 - 32” long NOTE: The rear struts can be identified by the green sleeve. 16026186 ©2006 Maytag Services...
  • Page 35 Disassembly Procedures To avoid risk of electrical shock, personal injury or WARNING death; disconnect power to unit before servicing. 16. Remove the Pressure Hose. 14. Remove fill hose. 17. Remove ground wire. 15.Remove Pressure Switch harness connector. 16026186 ©2006 Maytag Services...
  • Page 36 18. Remove left and right Vent Hoses. Guard. 19. Lift Suspension Spring from keeper in cabinet. Repeat for the opposite side and let Outer Tub rest on 21. Remove remaining screws securing Back Guard to support board. cabinet. 16026186 ©2006 Maytag Services...
  • Page 37 25. Separate the front and rear halves of the Outer Tub. 23. Set the tub on the floor. Position 4" wood blocks or equivalent around the spinner shaft. Roll the tub to the upright position and rest it on the blocks. 16026186 ©2006 Maytag Services...
  • Page 38 To avoid risk of electrical shock, personal injury or death; WARNING disconnect power to unit before servicing. 26. Tub Gasket can be replaced after tub halves are split. 28. Remove screw and release tab to remove Baffles. 27. Lift Spinner to access Wave Washer. 16026186 ©2006 Maytag Services...
  • Page 39 A A A A A ppendix ppendix ppendix A A A A A ppendix ppendix 16026186 ©2006 Maytag Services...
  • Page 40 16026186 ©2006 Maytag Services...

  • Page 41: Cabinet Dimensions

    The height of the washer from top to floor is 38" this includes the leveling leg screwed all the way in. The customer can unscrew the leg out an additional 7\8" for a total overall height of 38 7\8". 16026186 ©2006 Maytag Services...

  • Page 42: Basic Location Requirements

    The water valve Hot and Cold water faucets must be within 4 feet of the back of the washer for inlet hoses provided with the washer. NOTE: Accessory inlet hoses are available in various lengths up to 10 feet for faucets more than 4 feet from the back of the washer. 16026186 ©2006 Maytag Services...

  • Page 43: Drain Facility

    The closet front must have a total unobstructed air opening of 72 in . / 465 cm minimum, if both washer and dryer are installed together. A louvered door with equivalent air opening is acceptable. Washer alone does not require specific air opening. 16026186 ©2006 Maytag Services...

  • Page 44: Additional Information

    ADDITIONAL INFORMATION 50-HERTZ OPERATION This Maytag appliance is manufactured for operation on 60 Hz AC approved electrical service. This model is not designed for use on 50 Hz AC electrical services and conversion of the product from 60 to 50 Hz operations is not recommended. For additional information on 50 Hz products, write: MA YT AG INTERNA TIONAL, INC.

  • Page 45: Important To Installer

    • Away from sources of heat such as coal or gas • Make sure that the washing machine does not stand on its power cord. • Carpeting must not obstruct ventilation openings when the washing machine is installed on a carpeted floor. 16026186 ©2006 Maytag Services...
  • Page 46 NOTE: The washer must be leveled on all 4 sides. A carpenter’s level should be used on all 4 corners of the washer. It’s a good idea after the first dozen washes to recheck the levelness of the washer. 16026186 ©2006 Maytag Services...

  • Page 47: Final Installation Checklist

    A few seconds of fill is sufficient to empty the inlet hoses. 3. Disconnect from electrical supply. 4. Lower the drain hose to floor level and tilt washer backwards to remove water from the drain hose and pump. 16026186 ©2006 Maytag Services...
  • Page 48 A-10 16026186 ©2006 Maytag Services...
  • Page 49 16026186 A-11 ©2006 Maytag Services...
  • Page 50 NOTES A-12 16026186 ©2006 Maytag Services...
  • Page 51 A A A A A ppendix B ppendix B ppendix B ppendix B ppendix B 16026186 ©2006 Maytag Services...
  • Page 52 Operating Instructions ..........3 Using the Controls ..........4-8 Water Use .............. 8 Detergent Use ............9 Features ............. 9-10 Care and Cleaning ..........11 Storing the Washer ..........12 Troubleshooting ..........12-14 Operating Sounds.............15 Warranty ..............16 16026186 ©2006 Maytag Services...
  • Page 53 ELCOME Welcome and congratulations on your purchase of a Maytag Neptune washer! Y our ® complete satisfaction is very important to us. For best results, we suggest reading this material to help acquaint you with proper operating and maintenance procedures.
  • Page 54 This will release any accumulated hydrogen gas. As the 16026186 ©2006 Maytag Services...

  • Page 55: Operating Instructions

    • When the washer is restarted after a pause, there will be a delay of up to 15 seconds before the cycle will continue. • Pressing Power Off cancels the cycle and stops the washer. • The Wash, Rinse and Spin indicator lights will illuminate during those portions of the cycle. 16026186 ©2006 Maytag Services...

  • Page 56: Using The Controls

    Hand Wash – For wool, silk and other hand-wash-only fabrics. For best results, use liquid detergent. Quick Wash – For lightly soiled or wrinkled garments needed quickly. Enviro Plus (select models) – For geographic areas where energy and water conservation is needed. 16026186 ©2006 Maytag Services...
  • Page 57 Low – Use for delicate items needing a slow spin speed because of fabric and construction. Drain Only (select models) – Drains the washer without spinning. Use for extremely delicate items that cannot tolerate any spin. 16026186 ©2006 Maytag Services...
  • Page 58 1. Press the W ash/Rinse Temp and Spin Speed pads at the same time for three seconds. 2.The Control Lock light will illuminate. 3. To unlock, press the Wash/Rinse Temp and Spin Speed pads at the same time for three seconds.The Control Lock light will go out. cont. 16026186 ©2006 Maytag Services...
  • Page 59 T o cancel a cycle: 1. Press the Power Off pad. 2. Select the Rinse and Spin or Spin Only option pad. 3. Press the Cycle Selector dial.The Spin light illuminates and the washer starts the rinse or spin. 16026186 ©2006 Maytag Services...

  • Page 60: Water Use

    NTELLI ATER EVEL ONTROL The amount of water used will var y with each load.The Maytag Neptune clothes washer ® will automatically provide the appropriate amount of water for efficient cleaning performance and conservation of water and energy . Fill time will vary depending on water pressure.

  • Page 61: Detergent Use

    ETERGENT • If using regular detergent formulated for top- Y our Maytag Neptune ® washer is loading washers, it is important to pay close designed to use high efficiency (HE) attention to the soil level of the load, load size, detergents.

  • Page 62: Features

    . • If you prefer to use color-safe, non-chlorine bleach, add it to the appropriate detergent compartment. DO NOT pour color-safe bleach into the chlorine bleach dispenser. Bleach Compartment Fabric Softener Compartment B-12 16026186 ©2006 Maytag Services...

  • Page 63: Care And Cleaning

    4. Clean the dispenser recess with a soft brush. 5. Reinsert the cups, pushing them firmly into place. 6. Push the dispenser back into place. 7. Run a Rinse & Spin cycle without any load in the washer. 16026186 B-13 ©2006 Maytag Services...

  • Page 64: Storing The Washer

    See Installation Instructions. is too noisy • Make sure that the shipping bolts are removed. See Installation Instructions. • Make sure the washer is not touching any other object. • Make sure the laundry load is balanced. B-14 16026186 ©2006 Maytag Services...
  • Page 65 • Reduce detergent amount for soft water, small or lightly soiled loads. For further assistance, call Customer Service toll-free at 1-800-688-9900 USA or 1-800-688-2002 Canada. U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080. 16026186 B-15 ©2006 Maytag Services...
  • Page 66 Problem with control. Restar t the cycle by pressing the Cycle Selector Electric service was lost when washer was dial. running. For any codes not listed above, call Customer Service at 1-800-688-9900 USA or 1-800-688-2002 Canada. B-16 16026186 ©2006 Maytag Services...

  • Page 67: Operating Sounds

    Water is added after • The Maytag Neptune clothes washer uses a true adaptive fill and adds more water ® the washer has been during the wash cycle as it is needed.

  • Page 68: Warranty

    PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITA TION OF • If the dealer or service company cannot resolve the problem, write to Maytag ® Center, P .O. Box 2370, Cleveland, TN 37320-2370, or call...

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