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Application Note ANV00006
One company, with Auto Attendant answering calls day & night
Step 5. Change the Dial Action Table for Call Routing Mailbox 811 to pro-
vide the daytime dialing options.
Step 6. Program the telephone system to direct calls to the Automated
Attendant during the day and at night.
80
VANGARD Mail/i-Series Quick Setup Guide
By default, Dial Action Table 1 does not provide routing options for the digit 1 (Sales) or 2 (Ser-
vice). Consider directing these calls to the dispatchers or master numbers for Sales and Service,
respectively. To do this:
From the Main Menu, go to CU - Customize Database, then DAT - Dial Action Table.
You'll see the prompts for Dial Action Table 1.
Press Enter until you see the prompt Action - UND for Key 1 Action.
Enter the option for key 1 that will direct callers to the Sales group.
For example, type UTRF and press Enter if you are setting up an Unscreened Transfer.
Enter the destination for key 1.
For example, enter the master number for the Sales Extension Hunting group.
Using these same steps, set up key 2 to route to the Service group.
In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g.,
700) during the day and at night. Refer to your systems's Software Manual for additional details.
Appendix A: Application Notes
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