Troubleshooting - Control 4 HC-800 Installation Manual

In this case, you're stacking the HC-800 with other
devices and you're connecting wirelessly.
Use the WiFi antenna when you don't have an
Ethernet connection and if you're using the HC-800
as a Secondary Controller.
NOTE: For best results, we recommend that
you use 802.11 n.
Install in a Rack (Optional)
To install the Controller in a rack:
1
Turn the Controller over and remove the four (4)
screws that secure the feet (each corner on the
Controller).
2 Remove the rubber feet.
3 Use the same screws to attach the rack ears
(Rack Ear Kit, C4-1UREK-B, sold separately) into
the screw holes.
4
Attach the Controller to the rack.
Setting Up External Storage Devices
You can store and access media from an external
storage device, for example, a NAS or eSATA drive, or
USB memory device by plugging the USB drive into
the USB port and then configuring and scanning the
media (if required) in Composer Pro. For information
about adding storage devices, see eSATA Installation
Guide in the Knowledgebase.
NOTE: When using eSATA or USB storage
devices on an HC-800, you can only use one
(1) partition with a 2TB maximum size. This
limitation applies to the USB storage on all
other Controllers also.
Composer Information
Driver. Choose the Home Controller HC-800
•
driver in Composer (OS 2.2 and later) and add
it to your project. See Composer Pro Getting
Started for details.
Properties. There is a special section for
•
configuring the video resolution. Select the video
output you are using from the Connections
view (HDMI or Component), and then select the
6
preferred video mode. The default is 720p @ 60
Hz for Component and HDMI. HDMI also uses
auto configuration to select the best possible
resolution for the display device. After making
the selection, click Set Resolution. If the video
resolution has to change, the Controller will
reboot; this is normal. See "Configuring an HC-
Class Controller" in the Composer Pro User Guide
on the Dealer website for more details.

Troubleshooting

Factory Restore Button
• Pull out the power cord and push it back in.
• Press and hold the Factory Restore button until
the UI on the HDMI or component indicates that
the recovery is in progress. Release the button.
IMPORTANT: The Factory Restore process will
remove the Composer project.
During the recovery process, the WiFi LED blinks
Blue, and the LED bootup sequence starts.
At the end of the restore, the Power LED is solid
Blue, and the WiFi LED blinks.
Factory Resets
• Press the Factory Restore button, but do not
hold it down. The Controller will reset.
Identification Button
• Identify. Press the Identification button to
identify the device to the system.
• Network and Password Resets. To reset the HC-
800 to the network and password defaults, hold
the ID button and apply power to the unit. Wait
for either a prompt on the display/monitor or
wait for the Power, Link, and Data LEDs to all turn
on (solid) at the same time. Immediately release
the button and the network and password will be
reset.
• Boots/Reboots. Press and hold the Identification
button for five (5) seconds to initiate a Controller
reboot. This sequence of LEDs follows: