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Appendix A
Troubleshooting
Problem 1:
Can't connect to the WNAP-3000PE to configure it.
Check the following:
Solution 1:
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To Find the Access Point's IP Address
4. Open a MS-DOS Prompt or Command Prompt Window.
5. Use the Ping command to "ping" the WNAP-3000PE. Enter ping
6. Check the output of the ping command to determine the IP
If your PC uses a Fixed (Static) IP address, ensure that it is using an
IP Address which is compatible with the WNAP-3000PE. (If no DHCP
Server is found, the WNAP-3000PE will default to an IP Address and
Mask of 192.168.0.228 and 255.255.255.0.) On Windows PCs, you
can use Control Panel-Network to check the Properties for the
TCP/IP protocol.
Problem 2:
My PC can't connect to the LAN via the WNAP-3000PE.
Solution 2
Check the following:
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The WNAP-3000PE is properly installed, LAN connections are
OK, and it is powered ON. Check the LEDs for port status.
Ensure that your PC and the WNAP-3000PE are on the same
network segment. (If you don't have a router, this must be the
case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
You can use the following method to determine the IP address of
the WNAP-3000PE, and then try to connect using the IP address,
instead of the name.
followed by the Default Name of the WNAP-3000PE.
e.g.
ping PL003318
address of the WNAP-3000PE.
The SSID and WEP settings on the PC match the settings on the
WNAP-3000PE.
On the PC, the wireless mode is set to "Infrastructure"
If using the Access Control feature, the PC's name and address
is in the Trusted Stations list.
If using 802.1x mode, ensure the PC's 802.1x software is config-
ured correctly.
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