Appendix C: Troubleshooting - Planet IAP-1800AX User Manual

Appendix C: Troubleshooting

If you find the AP is working improperly or stop responding to you, please read this troubleshooting first
before contacting the dealer for help. Some problems can be solved by yourself within a very short
time.
Scenario
The AP is not responding to
me when I want to access it
by Web browser.
I can't get connected to the
Internet.
User Manual of IAP-1800AX & IAP-2400AX
Solution
a. Please check the connection of the power cord and the
Ethernet cable of this AP. All cords and cables should be
correctly and firmly inserted into the AP.
b. If all LEDs on this AP are off, please check the status of
power adapter, and make sure it is correctly powered.
c. You must use the same IP address section which AP
uses.
d. Are you using MAC or IP address filter? Try to connect
the AP by another computer and see if it works; if not,
please reset the AP to the factory default settings by
pressing the 'reset' button for over 7 seconds.
e. Use the Smart Discovery Tool to see if you can find the
AP or not.
f. If you did a firmware upgrade and this happens, contact
your dealer of purchase for help.
g. If all the solutions above don't work, contact the dealer
for help.
a. Go to 'Status' -> 'Internet Connection' menu on the
Industrial 802.11ax Wireless AP connected to the AP,
and check Internet connection status.
b. Please be patient. Sometimes Internet is just that slow.
c. If you've connected a computer to Internet directly
before, try to do that again, and check if you can get
connected to Internet with your computer directly
attached to the device provided by your Internet service
provider.
d. Check PPPoE / L2TP / PPTP user ID and password
entered in the Industrial 802.11ax Wireless AP's settings
again.
e. Call your Internet service provider and check if there's
something wrong with their service.
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