Chapter 7 - Troubleshooting - RTI Under Control XP-8 Installation And Operation Manual

CHAPter 7 | trOublesHOOtInG
If you are having problems with your XP-8 Remote Control Processor,
please read these troubleshooting tips and frequently asked questions
before contacting technical support.
If you continue to have problems, see Chapter 8 for more information on
contacting RTI technical support.
XP-8 dOes nOt FunCtIOn PrOPerly
Make sure the original factory power supply is plugged into a known
good, non-switched outlet and the connector is seated properly on
the XP-8.
Verify the button on the remote is programmed to output system
trigger codes. Also verify that the programmed output method (IR or
RF) matches the receiver being used.
Try re-programming both the XP-8 and the remote control to make
sure the programming is up-to-date (i.e."in sync") in each of them.
Make sure the IR or RF receiver wire is attached to the XP-8 properly.
Make sure the IR or RF receiver is mounted away from strong
electromagnetic energy sources.
Make sure you are using known good IR emitters, and they are
attached to the correct location on the device being controlled. Also
verify that an IR emitter adapter cable is being used between the XP-8
and the IR emitter plug.
POWer sensOr mOdules Are nOt FunCtIOnInG
Verify that the modules are programmed to use the correct output
port and the proper conditional statement is used in the Integration
Designer™ software.
Make sure you are using a known good IR emitter, and it is attached to
the correct location on the device being controlled.
XP-8 usb PrOGrAmmInG POrt dOes nOt WOrK
Verify that your PC is using Windows 2000® or higher and have the
RTI USB driver installed. If you do not have the driver installed, The
RTI USB driver installation file rtiusb.exe can be found in the drivers
folder in the Integration Designer™ program folder. Additional
measures to try may be to reboot your computer or try a different USB
cable.
etHernet COnneCtIVIty
Check lights on RJ-45 connector for link and activity status. Link light
should be solid, Activity light should blink. Check the XP-8 display to
verify network settings are correct for your LAN.
It's Under Control
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