Placing a call on hold (hold)
You are in conversation with one caller.
• Put on hold
• Your call is placed on hold
Retrieve the correspondent on hold.
• Retrieve
Switching between calls (Broker call)
You are in communication with the first correspondent and the second is on hold.
• Display the second correspondent
• Retrieve
• Your first call is placed on hold
Transferring a call
You are in communication with a first correspondent.
• New call
• Call the recipient of the transfer
• Before the second correspondent picks up :
• Display the second correspondent
• Transfer to
• The two correspondents are connected
• Return to idle screen
You are in communication with two correspondents.
• Select the current correspondent
• Transfer
• The two correspondents are connected
• Return to idle screen
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