Brother HL-L8350CDW User Manual page 180

Troubleshooting
Error message
No Drum Unit
No HUB Support
No Paper
(The second line of the
LCD)
Load (size) paper
in (tray).
No Permission
No Toner
No Tray
No Waste Toner
Not Available
Out of Memory
Print Data Full
Print Unable ##
Cause
The drum unit is not installed
correctly.
A USB hub device is connected to
the USB direct interface.
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
Printing color documents is
restricted.
The toner cartridge for the color
indicated on the second line of LCD
is not installed correctly.
The paper tray that is indicated on
the second line of the LCD is not
installed or not installed correctly.
The waste toner box is not installed
correctly.
The requested function is not
permitted to all User IDs by Secure
Function Lock.
The machine's memory is full.
The machine's memory is full.
The machine has a mechanical
problem.
Action
Reinstall the drum unit. (See Replacing the drum unit
on page 128.)
Disconnect the USB hub device from the USB direct
interface.
Load paper in the indicated paper tray.
Make sure the paper guides are set to the correct
size.
Contact your administrator to check your Secure
Function Lock settings.
Remove the drum unit, remove the toner cartridge for
the color indicated on the second line of LCD from the
drum unit, and put the toner cartridge back into the
drum unit. Reinstall the drum unit in the machine. If
the problem continues, replace the toner cartridge
(see Replacing the toner cartridges on page 123).
Reinstall the paper tray that is indicated on the
second line of the LCD.
Reinstall the Waste Toner Box (see the steps
in Replacing the waste toner box on page 141).
Contact your administrator to check your Secure
Function Lock settings.
Reduce the complexity of your document or reduce
the print resolution.
Add more memory. (see Installing extra memory
on page 116.)
Press Cancel and delete the previously stored
secure print jobs.
Add more memory. (see Installing extra memory
on page 116.)
Press and hold down
Wait a few seconds, then turn it on again.
If the problem continues, call Brother Customer
Service.
to turn the machine off.
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