Printing; Printing To The Copier - EFI Splash RPX-ii Troubleshooting Manual

Printing

If this happens
Start Page fails to print.
Color quality is inconsistent.
T
ROUBLESHOOTING
Intermittent print quality and color quality problems are difficult to trace. Before you
troubleshoot print quality problems, print a Start Page to make sure that the copier does not
need servicing or adjusting.
A Fiery Start Page prints when the Fiery is turned on or restarted if Print Start Page is
N :
OTE
enabled in Fiery Server Setup. For information about Fiery Setup, see the documentation that
accompanies your Fiery. A Splash RPX-ii Startup Page prints when the Splash RPX-ii is
started if Print Startup Page is enabled in the Splash RPX-ii Server Preferences.

Printing to the copier

The following table describes some common problems and solutions.
Try this
• Make sure the copier is turned on and ready to print.
• Recheck that the crossover cable is present and properly connected to the Fiery.
• If the problem persists:
– Power off the copier.
– Power off the Splash RPX-ii by choosing Shut Down from the Apple menu.
– Wait one minute.
– Power on the copier, wait for the Fiery Start Page to print, and verify that the Fiery
IP address is correct.
– Power on the Splash RPX-ii and start the Splash RPX-ii server software.
• If the problem persists, service the copier.
• The copier may require service (call your authorized service/support center).
• To check the color quality of the copier, make copies of color documents from the
copier glass.
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