Page 1 Fiery E-8000 Color Server ® SERVER & CONTROLLER SOLUTIONS Installation & Service Guide A guide for service technicians 26 October 2005...
Page 3 This product documentation is provided in conjunction with the EFI software (“Software”) FCC Information and any other EFI product described in this documentation. The Software is furnished under WARNING: FCC Regulations state that any unauthorized changes or modiﬁcations to this license and may only be used or copied in accordance with the terms of the Software License equipment not expressly approved by the manufacturer could void the user’s authority to operate...
Page 4 EFI product documentation for a period of ninety SOFTWARE LICENSE AGREEMENT (90) days from the date of receipt. EFI makes no warranty or representation that the Software will PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (“LICENSE meet your speciﬁc requirements, that the operation of the Software will be uninterrupted, secure,...
Page 5 YOU FOR ANY ADOBE SOFTWARE OR TECHNOLOGY LICENSED HEREUNDER. Export Restrictions The Software and EFI Products are subject to the export laws and regulations of the United States, including the United States Export Administration Regulations. The license granted to you herein is conditioned upon your compliance with all applicable export laws and regulations, including the export laws and regulations of the United States.
Page 7: Table Of Contents
Contents Preface About this guide About the illustrations in this guide Terminology and conventions Precautions xiii Tools you will need Chapter 1: Introduction Features How the E-8000 operates Print options Chapter 2: Preparing for Installation Installation sequence Checking the customer site Setting customer expectations Unpacking the E-8000 Front and back panels...
Page 8 Contents Chapter 4: Service Procedures Overview System software Accessing internal components Shutting down the system Opening the E-8000 Checking internal connections Restoring and verifying functionality after service 4-11 Reassembling the system 4-11 Verifying functionality 4-12 Removing and replacing boards 4-13 Copier interface board 4-13 User interface board...
Page 9 Contents Chapter 5: Troubleshooting The Troubleshooting process Preliminary on-site checkout Checking external connections Checking internal components Inspecting the system Normal startup sequence 5-11 Error messages and conditions 5-12 Appendix A: Speciﬁcations Hardware features Networking and connectivity User software Safety and emissions compliance Index...
Page 11: About This Guide
Fiery E-8000 Color Server. Electronics for Imaging does not warrant the performance of the Fiery E-8000 Color Server if it is installed or serviced by non-authorized personnel. The term “E-8000” is used in this guide to refer to the Fiery E-8000 Color Server. About this guide This guide is organized around the following topics: •...
Page 12: About The Illustrations In This Guide
Preface About the illustrations in this guide The illustrations in this guide reﬂect the current shipping version of the E-8000 at the time of publication. Components shown in these illustrations are subject to change. To receive information about any E-8000 components that do not match the illustrations in this guide, contact your authorized service/support center.
Page 13: Precautions
Precautions Precautions Always observe the following general precautions when installing and servicing the E-8000: • Report any shipping damage. If there is any evidence of shipping or handling damage to the packing boxes or their contents, save the damaged boxes and parts, and call the shipper immediately to ﬁle a claim.
Page 14: Tools You Will Need
Preface When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding strap, grounded at the same place as the antistatic mat. If that is not possible: • Attach a grounding strap to your wrist. Attach the other end to a good ground. •...
Page 15: Chapter 1: Introduction
Features The E-8000 adds computer connectivity and highly efﬁcient Adobe PostScript 3 printing Chapter 1: capability to copiers. It is optimized for high-speed network communications, Introduction processing, rasterization, and printing of continuous tone color and monochrome pages. Features The E-8000, as an integral part of the customer’s printing system, enables users to: •...
Page 16: How The E-8000 Operates
Introduction How the E-8000 operates The E-8000 enables the customer to use the copier as a printer and scanner. Users can print to the E-8000 from networked PCs running Microsoft Windows, from networked Mac OS computers, and from networked UNIX workstations running TCP/IP. The E-8000 custom-designed copier interface board and system software are responsible for efﬁcient image processing and printing controls.
Page 17: Print Options
Print options Print Device External E-8000 Devices Motherboard Keyboard and Mouse Super (Option) Reset Memory Parallel Port User Interface Board Front panel USB port PRI_IDE South Bridge North Bridge 32-bit I/O SEC_IDE Controller Memory Controller Copier/ Monitor Graphics printer (Option) BIOS Controller I/O Bridge...
Page 19: Chapter 2: Preparing For Installation
Installation sequence This chapter includes the following information: Chapter 2: Preparing for • Summary of the installation sequence Installation • Checking the customer site • Unpacking the E-8000 • E-8000 front and back overview Installation sequence Before you attempt an installation, familiarize yourself with this chapter and Chapter 3 of this guide.
Page 20 Preparing for Installation Copier E-8000 Unpack the E-8000; Check installation Mac OS UNIX page 2-5 requirements and verify site computers computers workstations conditions; page 2-3 Initial startup; page 3-1 Connect copier interface cable; page 3-3 Print a Test Page and Conﬁguration page; Network administrator veriﬁes page 3-4 network operation without the...
Page 21: Checking The Customer Site
Checking the customer site Checking the customer site Before you install the E-8000, check site conditions and inform the customer of any installation requirements. Copier ❑ Is there space near the copier for the E-8000? Make sure that there is space for the E-8000. Allow enough space at the back panel for the cables to route easily and at the side panel so that the E-8000 does not interfere with use of or service to the copier (such as clearing a paper jam).
Page 22: Setting Customer Expectations
Preparing for Installation Network ❑ What is the network cable and connection type? • Unshielded twisted pair CAT 6 cable for 10BaseT/100BaseTX/1000BaseTX ❑ Is the network connection ready and tested for E-8000 installation? To verify that the network is functioning before you attach the E-8000: •...
Page 23: Unpacking The E-8000
Unpacking the E-8000 Unpacking the E-8000 The E-8000 is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in Figure 2-2 on page 2-6. E-8000 O UNPACK THE 1. Open the box and remove the packing material. Save the original boxes and packing materials in case you need to transport the E-8000 at a later date.
Page 24 Preparing for Installation Power cable Media package E-8000 Contents of E-8000 shipping box IGURE...
Page 25: Front And Back Panels
Front and back panels Front and back panels After unpacking the E-8000, familiarize yourself with the front and back panels before you connect it to the copier. Activity light Control panel Power cable Control panel buttons connector buttons (limited use) (limited use) Jewel Mouse (option)
Page 27: Chapter 3: Connecting The E-8000
Preliminary checkout After you unpack or service the E-8000, connect the power cable, turn on the system, Chapter 3: and conﬁrm a successful startup before you connect the E-8000 to the copier and the Connecting the network. E-8000 Preliminary checkout The following procedure describes how to connect power and start the E-8000.
Page 28 Connecting the E-8000 3. Power on the E-8000 by pressing the power button on the front panel. The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. Do not press any buttons on the Control Panel while the system is starting.
Page 29: Connecting To The Copier
Connecting to the copier Connecting to the copier After completing the preliminary checkout, connect the E-8000 to the copier. The E-8000 communicates with the copier through a cable from the E-8000 copier interface board to the interface port on the copier. Make sure the copier is conﬁgured for use with the E-8000.
Page 30: Verifying The Connection
Connecting the E-8000 Verifying the connection After you connect the E-8000 to the copier, print a Test Page and the Conﬁguration page to verify that the connection between the E-8000 and the copier is working properly. Printing a Test Page and the Conﬁguration page Before connecting the E-8000 to the network, print a Test Page and the Conﬁguration page.
Page 31 Verifying the connection O PRINT A 1. Power on the copier and allow it to warm up. 2. Power on the E-8000 (see page 3-1). 3. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen. (For details on using the FieryDriven screen, see page 3-9.) If the message “Loading...Please wait.”...
Page 32: Installing Additional Options
Connecting the E-8000 O PRINT A ONFIGURATION PAGE 1. Power on the copier and allow it to warm up. 2. Power on the E-8000 (see page 3-1). 3. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen.
Page 33: Connecting To The Network
Connecting to the network Connecting to the network The E-8000 provides twisted pair connectivity to an Ethernet network. Depending on your network speed, the following unshielded twisted pair (UTP) network cables are supported: • For 10BaseT, Category 3 or higher •...
Page 34 Connecting the E-8000 O CONNECT TO THE NETWORK The network cable includes an RJ-45 connector that connects to the back of the E-8000 (see Figure 3-5 on page 3-8). Use, at minimum, a Category 6 unshielded twisted pair (UTP) network cable to connect the E-8000 to the network. 1.
Page 35: Using The Fierydriven Screen
Using the FieryDriven screen 6. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen. (For details on using the FieryDriven screen, see page 3-9.) If the message “Loading...Please wait.” displays, the E-8000 is not ﬁnished booting up. Wait a minute and then press the ﬁerydriven button again.
Page 36 Connecting the E-8000 The following functions are available from the FieryDriven screen: Enables you to print special pages from the E-8000. You can print the Print Pages— following pages from the submenu that appears: • PCL and PS Test Pages— Enable you to conﬁrm that the E-8000-to-copier interface is functioning properly.
Page 37 Using the FieryDriven screen Shut Down— Provides three ways to shut down the E-8000: • Restart Server (soft reset)— Resets the server software but does not reboot the entire system. Network access to the E-8000 is temporarily interrupted and all currently processing jobs are aborted (see page 3-13).
Page 38: Shutting Down And Restarting
Connecting the E-8000 Shutting down and restarting The E-8000 will probably be left on all the time at the customer site. Remember that when the E-8000 is powered off, network access to the copier is interrupted. Shut down the E-8000 when you need to service it or the copier, before you remove or attach any cables to the E-8000, and before changing the copier’s toner cartridge in order to prevent the fan from drawing toner into the E-8000.
Page 39 Shutting down and restarting E-8000 O RESTART THE Always verify that the E-8000 is not in use before you restart it. 1. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen. 2. Make sure that Idle displays on the FieryDriven screen, and then press the Menu/Cancel button once.
Page 40 Connecting the E-8000 E-8000 O REBOOT THE Always verify that the E-8000 is not in use before you reboot it. 1. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen. 2. Make sure that Idle displays on the FieryDriven screen, and then press the Menu/Cancel button once.
Page 41: Chapter 4: Service Procedures
Overview Generally, the E-8000 requires no regular service or maintenance. Use the procedures in Chapter 4: this chapter to inspect, remove, reseat, and replace major hardware components, as well Service as to install, restore, and update system software. Procedures Overview This chapter describes how to service the following components: •...
Page 42: System Software
Service Procedures System software System software is installed on the HDD at the factory. A backup of the system software resides on a separate partition on the HDD. You can retrieve the backup using the Restore/Update Server Software CD. System software is also provided on a set of three disks containing system software, fonts, and a Master Installer for installing user software and user documentation onto client computers over a network.
Page 43 Overview 1. Front panel 2. User interface board 3. UIB bracket 4. DVD/CD-RW drive 5. Removable drive bracket (dummy drive) 6. Power button module 7. HDD bracket 8. Side panel (left) 9. HDD 10. HDD ribbon cable 11. DVD/CD-RW drive ribbon cable 12.
Page 44: Accessing Internal Components
Service Procedures Accessing internal components This section describes how to shut down and open the E-8000. Always use the following procedures when opening the E-8000 for inspection or service. Shutting down the system If the E-8000 is powered on, you must shut down the system before you access the internal components.
Page 45: Opening The E-8000
Accessing internal components If you are recycling power, wait at least 10 seconds before powering back on. If you are unable to access the Shut Down menu to shut down the E-8000 (for example, if the system hangs), power off by holding down the power button for up to 8 seconds.
Page 46 Service Procedures Removing and replacing panels ABLE The E-8000 includes four removable panels: right and left Removing/replacing the left and right panels panels; front panel; top panel. To remove the front panel, you must ﬁrst remove the right and left panels. To access and remove components, remove panels as follows: •...
Page 47: Checking Internal Connections
Checking internal connections Checking internal connections The most common causes of hardware problems are faulty and loose connections. Before you conclude that any board or component has failed, remove, inspect, and reseat all appropriate connections, and then check whether the problem still occurs. O CHECK BOARD AND CABLE CONNECTIONS Follow standard ESD precautions while servicing internal components.
Page 48 Service Procedures The E-8000 is shipped from the factory with a standard board conﬁguration, as shown in Figure 4-2. If optional components are installed, see the documentation that accompanies each option kit. To service components inside the chassis, position the E-8000 so that it is resting on its side and the components inside the chassis are facing up.
Page 49 Checking internal connections : Detail of power, reset and speaker cable connections. For detail of front panel USB port : Power supply, DIMMs, cable connection, see page 4-20. and peripheral boards are not shown. Cable key From 1. Power supply cable Power supply a.
Page 50 Service Procedures DIMM O CHECK MOTHERBOARD CONNECTIONS 1. Check that all DIMMs are locked. If any DIMMs are loose, release and reseat them. The DIMMs on the motherboard are held in place by levers at each end. 2. To release a DIMM, push outward on the levers on each side of the DIMM. DIMM Lever Lever...
Page 51: Restoring And Verifying Functionality After Service
Restoring and verifying functionality after service Restoring and verifying functionality after service Conclude your inspection and service by reassembling and verifying the E-8000. Reassembling the system Use the following procedure to reassemble the E-8000 after inspection or service. E-8000 O REASSEMBLE THE 1.
Page 52: Verifying Functionality
Service Procedures Verifying functionality Before you leave the customer site, make sure you complete the steps outlined in Figure 4-5. If you are unable to complete a step, determine the reason and correct the problem before continuing. For more information, see Chapter 5. Power on and check startup.
Page 53: Removing And Replacing Boards
Removing and replacing boards Removing and replacing boards This section includes procedures for removing and replacing the following boards: • Copier interface board • User interface board • Motherboard For information about installing option boards, see the separate installation instructions that accompany those boards.
Page 54 Service Procedures O REMOVE THE COPIER INTERFACE BOARD 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). To remove the copier interface board, you must remove the left panel. 2. Make sure the copier interface cable is removed from the back of the E-8000. 3.
Page 55: User Interface Board
Removing and replacing boards User interface board The user interface board is used during system software installation and restoration, and to enable optional features. The front of the UIB contains circuitry for the following: • Activity lights (1 green and 1 red LED) •...
Page 56 Service Procedures O REMOVE THE USER INTERFACE BOARD 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). In order to remove the user interface board, you must remove the left, right, and front panels. 2. Remove three of the four screws that secure the UIB to the media bracket. 3.
Page 57 Removing and replacing boards O REPLACE THE USER INTERFACE BOARD 1. Attach the UIB cable to the connector on the back of the UIB. Make sure the connector levers close securely around the cable connector. 2. Place the UIB against the bracket and align the mounting holes with the four mounting posts (see Figure 4-8 on page 4-16).
Page 58: Uib Bracket
Service Procedures UIB bracket The UIB is attached to a removable bracket. Although you can access the UIB without removing the bracket, you may need to remove the bracket when servicing other components (such as the top panel). O REMOVE AND REPLACE THE BRACKET 1.
Page 59: Motherboard
Motherboard Motherboard Service Procedures The motherboard has one Intel Pentium 4 3.06GHz CPU that controls the image data transferred to and from the copier interface board. The motherboard also controls HDD functions and the communication between the E-8000 and external devices. The motherboard has 4 DIMM sockets.
Page 60 Service Procedures 1. Keyboard/mouse (option) 2. USB connectors (ES-1000; Impose dongle) 3. Parallel port (dongle); COM ports (male = not used; female = optional monitor) 4. Ethernet network port (10/100/1000 Mps) 5. RJ-45 port (not used) 6. CPU, heatsink, CPU fan 7.
Page 61 Motherboard O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). To access the motherboard, you must remove the left panel. 2. Remove the following board(s) from the motherboard: •...
Page 62 Service Procedures O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 4-21. 1. If you are replacing the motherboard with a new motherboard, remove the following from the motherboard: •...
Page 63: Replacing The Motherboard
Motherboard Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the ﬁeld). If you are installing a new motherboard: • Transfer the DIMMs and CPU from the old motherboard onto the new motherboard. •...
Page 64 Service Procedures O REPLACE THE MOTHERBOARD 1. If you are installing a new motherboard, install the following components from the old motherboard: • DIMMs (see page 4-32) • CPU (see page 4-34) Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E-8000.
Page 65 Motherboard O REPLACE BOARDS AND CABLES 1. Replace the following cables to the motherboard: • CPU power cable (4-pin, P2) • Motherboard power cable (20-pin, P1) • UIB ribbon cable (JP20) • DVD/CD-RW drive ribbon cable (SEC_IDE) • HDD ribbon cable (PRI_IDE) The HDD ribbon cable has two sections.
Page 66: Verifying New Motherboard Installation And Updating The System
Service Procedures Verifying new motherboard installation and updating the system After you install a new motherboard and reassemble the system, do the following: • Verify the new motherboard installation in Service Mode (requires the dongle shipped with the new motherboard). Service Mode is a temporary state that allows you, before updating the system, to verify that installing a new motherboard solves a problem with the E-8000.
Page 67 Motherboard Entering Service Mode Use the following procedure after installing a new motherboard to verify that the system functions properly. O ENTER ERVICE ODE AND VERIFY THE SYSTEM 1. Unpack the dongle provided with the new motherboard and connect it to an available USB port on the front or back panel.
Page 68 Service Procedures 2. Power on the E-8000. When the following screen displays, the E-8000 is in Service Mode. Server Name Service Mode 72044MB Info 3. Connect the E-8000 to the copier and print a Test Page (see page 3-4). 4. Have the network administrator connect the E-8000 to the network and download a print job over the network (see Conﬁguration and Setup on the User Documentation CD).
Page 69 Motherboard Updating the system After you verify that the system functions properly with the new motherboard, you must update the system by performing the following procedure. The following procedure assumes that the E-8000 is fully assembled, powered on, veriﬁed (see page 4-26), requires an update, and has the correct dongle attached. O UPDATE THE SYSTEM 1.
Page 70 Service Procedures 9. At the next screen select Exit. 10. When the following screen displays, remove the Restore/Update Server Software CD, and then select OK. Select Please remove CD and press Ok to continue. Restore/Update CD The Control Panel displays the message “System rebooting”. Allow the system to reboot without interruption.
Page 71 Motherboard Error messages The following error messages may display on the Control Panel LCD if a required system update is not done. The system was not updated. Install the correct dongle and Wrong/Missing. . . dongle— repeat the system update procedure. The single-use dongle has already been used to update a system and Used Dongle—...
Page 72: Replacing Parts On The Motherboard
Service Procedures Replacing parts on the motherboard This section describes how to remove and replace the DIMM, CPU, and battery on the motherboard. Before you perform any of these procedures, shut down and open the E-8000 (see page 4-4). DIMMs The motherboard has four DIMM sockets (DIMM 1–DIMM 4).
Page 73 Motherboard DIMM O REPLACE A 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). To access the DIMMs, you must remove the left panel. 2. To release a DIMM, push outward on the levers on each side of the DIMM. DIMM Lever Lever...
Page 74 Service Procedures Motherboard CPU The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 4-35). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket.
Page 75 Motherboard O REMOVE A 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). To access the CPU, you must remove the left panel. 2. Position the E-8000 so that it is resting on its side and the components inside the chassis are facing up.
Page 76 Service Procedures O REPLACE A 1. Raise the socket lever. 2. Insert the CPU into the socket. Make sure that you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket. 3. Lower the socket lever to secure the CPU. Arrow Socket lever Pin 1...
Page 77 Motherboard 4. Replace the CPU cooling assembly: Lever open • Make sure the levers on the clamp are in the open position Lever open (spine up). Clamp • Align the heatsink so that the fan cable is near motherboard connectors FAN1 and FAN4. Hooks (2 of 4) •...
Page 78 Service Procedures Motherboard battery The battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide lithium coin cell battery (Sony CR2032 or equivalent). CAUTION: There is danger of explosion if the battery is replaced with the incorrect type. Replace only with the same type recommended by the manufacturer.
Page 79: Motherboard Jumpers
Motherboard Motherboard jumpers The following table shows the factory default conﬁguration for speciﬁc motherboard jumpers. No other jumpers are used. Jumper conﬁgurations should not be changed. Jumper Jumper area Description (default conﬁguration) • Clear CMOS and password. Open Normal operation = no jumper installed. •...
Page 80: Fan
Service Procedures A fan mounted inside the E-8000 chassis draws air into the E-8000 to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-8000. If you do not hear the fan, there may be a faulty power connection (see “To check board and cable connections”...
Page 81: Power Supply
Power supply Power supply The fan-cooled 350-watt power supply has an automatic input voltage selection circuit. The input voltages are 90-135VAC and 180-265VAC. Checking voltages You can check power supply functionality using a multimeter at the power cable connectors supplying power to the motherboard, CPU, HDD, and DVD/CD-RW drive. Test voltages on the connectors of the power supply cables, not on the board or component connectors.
Page 82: Removing And Replacing The Power Supply
Service Procedures Removing and replacing the power supply This section describes how to remove and replace the power supply. O REMOVE THE POWER SUPPLY 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). In order to remove the power supply, you must remove the left panel. 2.
Page 83 Power supply 7. Locate the reusable tie-wrap you removed earlier and use it to attach the loose section of the power cable to the chassis support beam (see Figure 4-21 on page 4-43). Gather the cable against the support beam with the tie-wrap, and then thread the tie-wrap to secure the cable.
Page 84: Hard Disk Drive
Service Procedures Hard disk drive The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Control Panel. If you replace the HDD with a new one, you must install system software on the new HDD.
Page 85 Hard disk drive Motherboard Front panel DVD/CD-RW drive Jn. 6:53 HDD bracket E-8000 HDD 4-22 IGURE The HDD is mounted inside a bracket below the DVD/CD-RW drive. If you are replacing the HDD with a new one, you will need: •...
Page 86 Service Procedures O REMOVE THE 1. If you are removing the HDD in order to install a new one, give the network administrator the opportunity to print the Job Log and save any custom simulations. If possible, print the Conﬁguration page and the Font Lists from the FieryDriven screen on the copier Operation Panel (see page 3-9).
Page 87 Hard disk drive 7. Remove the four screws that attach the HDD to the HDD bracket (see Figure 4-24). Screw (1 of 4) HDD bracket Removing the HDD from the HDD bracket 4-24 IGURE 8. Remove the HDD from the HDD bracket and place it in an antistatic bag. Do not unscrew the screws on the HDD cover.
Page 88 Service Procedures O REPLACE THE Do not install a new HDD and a new motherboard at the same time. If you suspect that the E-8000 needs a new HDD and a new motherboard, ﬁrst install the new HDD and install system software. Then install a new motherboard and perform the system update procedure (see page 4-23 and page 4-26).
Page 89: Dvd/Cd-Rw Drive
DVD/CD-RW drive DVD/CD-RW drive The DVD/CD-RW drive is mounted in an enclosure inside the chassis above the space for the removable drive option. The DVD/CD-RW drive is used to install system software onto the HDD. DVD/CD-RW drive Front panel door is not shown. E-8000 DVD/CD-RW drive 4-25 IGURE...
Page 90 Service Procedures DVD/CD-RW O REMOVE THE DRIVE 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). To access the DVD/CD-RW drive, you must remove the left, right, and front panels. 2. Remove the 4-pin power supply cable from the DVD/CD-RW drive. 3.
Page 91 DVD/CD-RW drive DVD/CD-RW O REPLACE THE DRIVE 1. If you are installing a new DVD/CD-RW drive, remove the guide rails from the old DVD/CD-RW drive and install them on the new drive. Guide rail (1 of 2) Screw (1 of 4) Exploded view of the DVD/CD-RW drive 4-27 IGURE...
Page 92: Power Button Module
Service Procedures Power button module The power button module includes the power and reset buttons and cables, the front USB port, the speaker, and the speaker cable. O REMOVE THE POWER BUTTON MODULE 1. Shut down and open the E-8000 (see page 4-4 and page 4-5). To remove the power button module, you must remove the left, right, and front panels.
Page 93 Power button module O REPLACE THE POWER BUTTON MODULE 1. If you are replacing the power button module with a new one, use the tie-wraps included with the replacement module to secure the excess cable length (see Figure 4-29). Trim off the excess tie-wrap after securing the cable length. Add a tie-wrap here Add a tie-wrap here Add a tie-wrap here...
Page 94: System Software Service
Service Procedures System software service System software resides on the HDD and is backed up the ﬁrst time you power on the E-8000 from the factory. If necessary, you can restore the backup using the Restore system option on the Restore/Update Server Software CD. This option allows you to restore system software to the default conﬁguration.
Page 95: Restoring Backup System Software
System software service • ––Custom simulations, custom outputs saved on the HDD, Other HDD content calibration data, FACI monitor proﬁles, FreeForm masters, and cached PPML objects are deleted when you install or restore system software. Print FreeForm masters and save a copy of any custom simulations before installing or restoring software so that this content can be restored later.
Page 96 Service Procedures 3. Insert the Restore/Update Server Software CD into the DVD/CD-RW drive. 4. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen. 5. Make sure that Idle displays on the FieryDriven screen, and then press the Menu/Cancel button once.
Page 97 System software service 9. Select Yes when the following screen displays on the E-8000 Control Panel. Select Restore complete! Restore/Update CD 10. At the next screen select Exit. 11. When the following screen displays, remove the Restore/Update Server Software CD and select OK.
Page 98 Service Procedures 14. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen. If the message “Loading...Please wait.” displays, the E-8000 is not ﬁnished booting up. Wait a minute and then press the ﬁerydriven button again. Idle 74744MB (Version) Main Menu / Cancel...
Page 99: Installing System Software
System software service Installing system software The System Software disks include the system software and fonts. Use the System Software disks when: • You replace the HDD • You upgrade to a more recent version of the system software • Restore Backup fails •...
Page 100 Service Procedures 4. Press the ﬁerydriven button on the copier Operation Panel to access the FieryDriven screen. 5. Make sure that Idle displays on the FieryDriven screen, and then press the Menu/Cancel button once. Verify Idle state Idle Menu/Cancel button 74744MB (Version) Main Menu / Cancel When Printing or Ripping displays on the FieryDriven screen, the E-8000 is currently...
Page 101 System software service 9. At the message “To complete installation, insert CD 2 and recycle power,” remove Disk 1 and insert Disk 2. Power off the E-8000 by holding down the power button for up to 8 seconds. Wait 10 seconds, and then power the E-8000 back on. Approximately 45 seconds after you power the E-8000 back on, the Control Panel displays the message “Installing Fiery...”.
Page 102 Service Procedures 14. Install any required software patches or updates according to the instructions provided with the patch or update CD. 15. Reconnect any USB device or dongle that you may have removed earlier. 16. Conﬁgure Setup using the Conﬁguration page you printed earlier. For more information, see Conﬁguration and Setup on the User Documentation CD.
Page 103: Chapter 5: Troubleshooting
The Troubleshooting process This chapter identiﬁes the source of common problems that may occur with the E-8000 Chapter 5: and suggests ways of correcting them. Troubleshooting The Troubleshooting process The E-8000 is a server for copiers, and is generally part of a conﬁguration like the one shown below.
Page 104: Preliminary On-Site Checkout
Troubleshooting Preliminary on-site checkout Most problems with the E-8000 are caused by loose board or cable connections; therefore, this section describes the quick checks you can do to locate and ﬁx obvious problems. It ﬁrst describes how to eliminate any problems with external connections to the back of the E-8000, and then addresses checking internal board and cable connections.
Page 105: Checking External Connections
Preliminary on-site checkout Checking external connections Before removing the side and front panel of the E-8000 to check internal components, eliminate the most obvious sources of problems. Make sure that: • All interface cables to the system are plugged into the proper connectors (see Figure 5-2).
Page 106: Checking Internal Components
Troubleshooting Checking internal components To check the internal components, you must remove the side and front panels of the E-8000. Before you remove the E-8000’s panels, be aware of the safety precautions you should take when handling the E-8000. Use ESD precautions when handling printed circuit boards and electronic components.
Page 107: Inspecting The System
Preliminary on-site checkout Inspecting the system If your initial checks of the cable and board connections do not ﬁx the problem, you may need to inspect the system on a component-by-component basis, as described in Table 5-1. A comprehensive inspection allows you to verify that each hardware component is properly installed and conﬁgured, and helps you avoid replacing expensive components unnecessarily.
Page 108 Troubleshooting Verifying the system ABLE Conditions to verify Part and additional page references • All replaceable parts are: Chassis • Present • Properly aligned • Installed securely • Installed on the appropriate site • The correct part for the system •...
Page 109 Preliminary on-site checkout Verifying the system ABLE Conditions to verify Part and additional page references CPU is: CPU with cooling assembly, page 4-34 • Present • Well-seated • Appears undamaged The CPU cooling unit is: • Well-aligned • Firmly attached Fan is: Front panel fan, page 4-40 •...
Page 110 Troubleshooting Verifying the system ABLE Conditions to verify Part and additional page references The HDD required is: Hard disk drive (HDD), page 4-44 • Present • Correctly installed • Appears undamaged • Jumpered as the master (primary) according to label HDD ribbon cable is: •...
Page 111 Preliminary on-site checkout Verifying the system ABLE Conditions to verify Part and additional page references Each cable required is: UIB cable, page 4-9 • Present • Installed in the correct connector • Well-seated • Appears undamaged (including connectors) HDD ribbon cable, page 4-9 Copier interface cable, page 3-3 DVD/CD-RW drive ribbon cable, page 4-9 Power cable(s), page 2-6...
Page 112 Troubleshooting Verifying the system ABLE Conditions to verify Part and additional page references If included in the system, the required mouse, monitor, and keyboard For the following items, see the document are present and appear undamaged. The mouse and keyboard are that accompanies the FACI kit, if applicable.
Page 113: Normal Startup Sequence
Preliminary on-site checkout Normal startup sequence When you turn on or reboot the E-8000, the system runs the following startup routine on the Control Panel. The routine takes approximately 2 minutes to reach the Idle screen. If the system hangs or data is missing during the startup sequence, note the screen displayed and check Figure 5-3 on page 5-11 for the possible problems and suggested actions.
Page 114: Error Messages And Conditions
Troubleshooting Error messages and conditions To address speciﬁc error messages or conditions, see Table 5-2 on page 5-13. Use the table to locate the problem or symptom you want to ﬁx, read about the possible causes, and then perform the suggested actions to solve the problem. Do not replace the HDD and the motherboard at the same time.
Page 115 Error messages and conditions E-8000 error messages and conditions ABLE Symptom Possible cause Suggested action Beep codes 1 short beep at startup BIOS has passed its self-diagnostics. No action necessary. 6 beeps at startup Bad or missing DIMM(s). Check for missing or faulty DIMM and reseat the DIMM to remove any oxidation on the connector (see page 4-32).
Page 116 Troubleshooting E-8000 error messages and conditions (Continued) ABLE Symptom Possible cause Suggested action Startup (cont.) If the system hangs with the version string Replace the user interface board (see page 4-15). not displayed, the code resident on the user interface board has most likely been corrupted.
Page 117 Error messages and conditions E-8000 error messages and conditions (Continued) ABLE Symptom Possible cause Suggested action Startup (cont.) One of the following: 1. Recheck all cables and connections. 2. If the problem persists, restore backup system software • Corrupt system software (see page 4-55).
Page 118 Troubleshooting E-8000 error messages and conditions (Continued) ABLE Symptom Possible cause Suggested action Control Panel Messages (con’t) System hangs with One of the following: 1. Wait several more minutes to make sure the system is actually hanging. Creating backup on the •...
Page 119 Error messages and conditions E-8000 error messages and conditions (Continued) ABLE Symptom Possible cause Suggested action Network If you suspect a network problem, keep in mind the following: • If the E-8000 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
Page 120 Troubleshooting E-8000 error messages and conditions (Continued) ABLE Symptom Possible cause Suggested action Network (cont.) System starts up slowly One of the following: 1. If the green LED on the RJ-45 network port is not lit on the E-8000 back panel, check the cable connection to the then displays one or more •...
Page 121 Error messages and conditions E-8000 error messages and conditions (Continued) ABLE Symptom Possible cause Suggested action Printing Intermittent print quality and color quality problems are difﬁcult to trace. Before you try to troubleshoot print quality problems, print a color test page to make sure that the copier does not need servicing or adjusting. Test Page fails to print.
Page 122 Troubleshooting E-8000 error messages and conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (cont.) A print job stalls or stops One of the following: 1. Cancel the E-8000 print job. after one or a few pages. 2. If this fails to clear the problem, reboot the E-8000 (see •...
Page 123: Appendix A: Speciﬁcations
Hardware features This appendix provides an overview of E-8000 features. Appendix A: Speciﬁcations Hardware features • Single Pentium 4 CPU—3.06GHz • Memory—1GB (4 x 256MB) • An RJ-45 connector for 10BaseT/100BaseTX/1000BaseTX Mbps connectivity over twisted pair cable (upper connector) • 80GB HDD standard •...
Page 125: Index
Index Numerics network, twisted pair 3-7 power, AC 2-5 2-6, 3-1 10BaseT/100BaseTX/1000BaseTX 2-4, 3-7 power and reset buttons 4-3, 4-9, 4-20 4-21, 4-25, 4-52 4-53 power supply 4-41 AC connector 5-3 speaker 4-9, 4-21, 4-25, 4-52 4-53 activity light 2-7, 4-15 UIB ribbon 4-3, 4-9 AppleTalk 1-1, A-1 Calibration option 3-11...
Page 126 Index copier interface board no service dongle 4-31 connector 2-7, 4-7 4-8, 4-13 4-14, unknown platform 4-31 used dongle 4-31 description 1-2, 4-13 wrong/missing dongle 4-31 extender 4-14 ESD (electrostatic discharge) removing 4-14 safety precautions 4-7 replacing 4-14 Ethernet CPU 4-34 4-37 cable 2-5, 3-7 cooling assembly 4-34...
Page 127 Index hard disk drive (HDD) 4-44, 4-48 NetWise 1-1 bracket 4-45 4-46, 4-48 network capacity A-1 cable, Category 6 twisted pair 2-4, 3-8 caution about replacing 4-23, 4-48, 5-12 cable, twisted pair 3-7 description 4-44 connector 2-7, 3-7, 4-8, 4-20, 5-3 mounting screws 4-47 4-48 overview 3-8...
Page 128 Index Font Lists, PS and PCL 3-10 speaker Job log 3-10 motherboard connection 4-9 options 1-3 removing 4-52 pages 3-10 replacing 4-53 Test Page 3-4, 3-10 speciﬁcations A-1 Print Pages option 3-10 startup normal sequence 5-11 Suspend Printing option 3-10 reassembling the system 4-11 system software rebooting (hard reset) 3-14...
Page 129 Index removing 4-16 replacing 4-17 up/down buttons 4-15 user software 2-4, A-1 verifying functionality 4-12 verifying new motherboard installation 4-26 voltage checking 3-2, 4-41...

EFI Fiery E-8000 Installation & Service Manual

Chapter 1: Introduction

Chapter 2: Preparing for Installation

Chapter 3: Connecting the E-8000

Chapter 4: Service Procedures

Chapter 5: Troubleshooting

Appendix A:specifications

Appendix A: Speciﬁcations

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