Printing; Printing To The Copier - EFI Splash RPX-i Troubleshooting Manual

Printing

If this happens
Start Page fails to print.
Color quality is inconsistent.
T
ROUBLESHOOTING
Intermittent print quality and color quality problems are difficult to trace. Before you
troubleshoot print quality problems, print a Start Page to make sure that the copier does not
need servicing or adjusting.
A Fiery Start Page prints when the Fiery is restarted or turned on if Print Start Page has
N :
OTE
been enabled in Fiery Server Setup. For information about Fiery Setup, see Configuration and
Setup on the Fiery User Documentation CD. A Splash RPX-i Startup Page prints when the
Splash RPX-i is started, if Print Startup Page has been enabled in the Splash RPX-i
Preferences.

Printing to the copier

Some common problems and solutions are described in the following table:
Try this
• Make sure the copier is turned on and ready to print.
• Recheck that the crossover cable is present and properly connected to the Fiery.
• If the problem persists:
– Power off the copier.
– Power off the Splash RPX-i by selecting Shut Down from the Apple menu.
– Wait one minute.
– Power on the copier, wait for the Fiery Start Page to print, and verify that the Fiery IP
address is correct.
– Power on the Splash RPX-i and start the Splash RPX-i server software.
• If the problem persists, service the copier.
• The copier may require service (call your authorized service/support center).
• To check the color quality of the copier, make copies of color documents from the
copier glass.
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