EFI Splash RPX-ii Troubleshooting Manual page 15

If this happens
Print quality is poor.
Splash RPX-ii appears on the
list of printers on a client
workstation, but certain jobs
do not print.
Job spooling is slow.
RIP speed is slow.
Remote UI disconnects
from the server.
T
ROUBLESHOOTING
Try this
• Print a Splash RPX-ii Startup Page.
To print a startup page, quit and then restart the Splash RPX-ii. Make sure that the
Print Startup Page setting is selected in the Splash RPX-ii Server Preferences.
• If the print quality of the Splash RPX-ii Startup Page is good, the error may be caused by a
file or application problem.
• Print a Test Page from Help > Troubleshooting.
• Make sure that the appropriate printer description (PPD) file is installed. For details, see
the Printing Guide.
• Check that the video cable is securely connected between the Fiery and the copier.
• Calibrate the system. (For details, see the
• Make sure that you installed the correct Splash RPX-ii printer drivers.
• Quit the Splash RPX-ii, go to Home/Library/Preferences, delete Splash Color Prefs.xml,
and then restart the Splash RPX-ii.
• Choose Output Profiles from the Color Profiles menu. If any profile entries are blank,
reinstall the Splash RPX-ii server software.
• Print a job from a different application to determine if the problem is associated with a
particular application.
• Make sure that the connection between the Splash RPX-ii and the client workstation is
working by printing a simple file, such as a text file.
• Resend the problem file.
• If the problem persists, select the file in the Hold queue and choose Save Spool File from the
File menu. Save the file and send it to Technical Support for analysis.
• Make sure that Printing Sharing is off in the Sharing panel of System Preferences.
• Make sure that the Firewalls for ports 515 and 9100 are disabled.
• Disable any anti-virus software on the server.
• If InDesign or Quark Xpress print jobs or PDFs created from InDesign or Quark Xpress
RIP slowly, select Show Composite Overprints for these types of jobs.
• Download the latest version of Remote UI from the Splash Installer Downloads folder on
the Splash RPX-ii and replace the version on the remote workstation.
Color Guide.)
15