Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for EFI Fiery E300
Summary of Contents for EFI Fiery E300
- Page 1 Fiery ® E300 Color Server Configuration and Setup...
- Page 2 © 2016 Electronics For Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45140012 *45140012* 11 May 2016...
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Page 3: Table Of Contents
Configuration and Setup Contents Contents Introduction ................. 7 Terminology, conventions, and documentation resources . - Page 4 Configuration and Setup Contents Access Fiery Setup Wizard from WebTools ............23 Access Fiery Setup Wizard from Command WorkStation .
- Page 5 Configuration and Setup Contents Restricting IP addresses and ports ..............38 Controlling email access to the E300 .
- Page 6 Configuration and Setup Contents Native Document settings ............... . 48 Enable Native Document Conversion Using PrintMe .
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Page 7: Introduction
Configuration and Setup Introduction Introduction This document describes tasks that must be completed or coordinated by the administrator of the Fiery ® E300 Color Server. The procedures in this document require the following conditions: • The E300 is installed at the site and confirmed as operational by the service technician. •... -
Page 8: General Precautions For Working With The E300
Printing, Utilities Online help • Help can be accessed directly from each Fiery application or by going to help.efi.com. • Each help system is available as a printable PDF, accessed from the PDF icon in the upper right corner of the Help window. -
Page 9: Battery Information For The European Union And Eea
Configuration and Setup Introduction Battery information for the European Union and EEA Important: The trash symbol indicates that the batteries and accumulators used in this product must be disposed of separately from household waste in accordance with EU Directive 2006/66/EC (“Directive”) and local requirements. -
Page 10: Requirements
Configuration and Setup Requirements Requirements We recommend that you review the E300 requirements before you begin using the E300. The operating system on the E300 is Linux. Ethernet connection requirements The E300 network port supports straight-through cable and the standard Ethernet network speeds and cable categories. -
Page 11: Internet Protocol (Ip) Requirements
Configuration and Setup Requirements Note: Bonjour allows the E300 to act as a Bonjour printer when communicating with Mac computers. AppleTalk (supported for font Enabling this setting allows Mac computers to use AppleTalk to download fonts to the E300. This setting is disabled by default. downloads only, not for networking) Note: For technical support, the E300 utility software is only supported for... -
Page 12: Requirements For Mac Client Computers
Configuration and Setup Requirements • Windows 8: Windows 8, Windows 8 Pro, Windows 8 Enterprise • Windows 8.1: Windows 8.1, Windows 8.1 Pro, Windows 8.1 Enterprise • Windows 10: Windows 10 Home, Windows 10 Pro, Windows 10 Enterprise, Windows 10 Education, Windows 10 Mobile, Windows 10 Mobile Enterprise, Windows 10 IoT Core •... -
Page 13: System Requirements For Command Workstation And Webtools
Configuration and Setup Requirements System requirements for Mac client computers The following table lists the system specifications required to install and use E300 utility applications and printer drivers on Mac client computers. System requirement Description Processor Intel processor that supports the version of Mac installed. For more information, go to apple.com. -
Page 14: Fiery Jobmaster, Fiery Impose, And Fiery Compose Requirements
Configuration and Setup Requirements Fiery JobMaster, Fiery Impose, and Fiery Compose requirements To use Fiery JobMaster, Fiery Impose, or Fiery Compose, each client computer requires the following: • Command WorkStation • An activated license for the relevant utilities • Adobe Acrobat/Enfocus PitStop software (included with the Fiery JobMaster, Fiery Impose, and Fiery Compose software kit) Mobile device requirements You can print directly from a wireless mobile device to the E300, using the E300 Direct Mobile Printing feature. -
Page 15: Integrating The E300 Into Your Network
Configuration and Setup Integrating the E300 into your network Integrating the E300 into your network Your service technician ensures that the E300 is correctly installed at your site, the power supply and cooling are adequate, and the required cables are connected. Steps to integrate the E300 into your network This procedure provides an overview of the steps required to integrate the E300 into your network and print environment. -
Page 16: E300 Front And Back Panels
Configuration and Setup Integrating the E300 into your network 8 Review the E300 job processing and printing settings and customize as required. 9 Plan the management of software updates and system backups. 10 Prepare the client computers by installing the E300 printer driver and the E300 utilities (including Command WorkStation). -
Page 17: Powering The E300 On Or Off
Configuration and Setup Integrating the E300 into your network Figure 2: E300 LED panel 1 Service switches (for service use only) 2 LEDs (2-digit diagnostic display) Powering the E300 on or off Generally, you can leave the E300 and the printer operating continuously. However, configuration changes may require a reboot of the E300. - Page 18 Configuration and Setup Integrating the E300 into your network 1 Make sure that the E300 is not receiving, processing, or printing any files. If the system has just finished processing, wait at least five seconds after the system reaches Idle before you proceed.
- Page 19 Configuration and Setup Integrating the E300 into your network 2 Select one of the following: • Restart Fiery Restarts the E300 system software without rebooting the operating system on the E300. • Reboot Server Reboots the E300.
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Page 20: Accessing The E300
Configuration and Setup Accessing the E300 Accessing the E300 You can access the E300 through the following methods: • Use the printer control panel to access selected E300 print server features. For details, see Accessing E300 options through the printer control panel on page 28. -
Page 21: Start Webtools
Configuration and Setup Accessing the E300 Configure Configure allows you to view and modify E300 configuration settings. A E300 Administrator account is required to use this feature. For more information, see Utilities and Command WorkStation Help. Start WebTools To start WebTools, you need to use a supported Internet browser and have the IP address or DNS name of the E300 available. -
Page 22: Performing Initial Setup With The Fiery Setup Wizard
Configuration and Setup Performing initial setup with the Fiery Setup Wizard Performing initial setup with the Fiery Setup Wizard Fiery Setup Wizard provides a quick, easy way to perform initial setup of the E300. You can use the wizard to select a predefined configuration based upon your print environment. Factory default settings on the E300 The E300 ships with factory default settings. -
Page 23: Default Predefined Configuration
Configuration and Setup Performing initial setup with the Fiery Setup Wizard • Graphic Arts & Proofing Use if your users require advanced proofing capabilities, superior image quality, rendering styles, and expert calibration setting of the printer. • Production Use if the priority is to take full advantage of complex variable data handling, fast speed, continuous throughput, and advanced paper handling. -
Page 24: Complete Fiery Setup Wizard
Configuration and Setup Performing initial setup with the Fiery Setup Wizard Complete Fiery Setup Wizard 1 On the Welcome screen, choose a default language, select I agree to the Terms and Conditions, and then click Next. 2 On the Regional screen, specify the regional settings and then click Next. 3 Complete the information on the Server screen: a) Specify the server settings including the server name, administrator password, IPv4 address, and IPv6 address. -
Page 25: Accessing The Configuration Settings
Configuration and Setup Accessing the configuration settings Accessing the configuration settings After initial setup with the Fiery Setup Wizard, we recommend that you review the E300 configuration to make sure the settings are optimized for your network and print environment. When to review the configuration settings We recommend reviewing the E300 settings in the following situations: •... -
Page 26: Access Configure From Webtools
Configuration and Setup Accessing the configuration settings Access Configure from Command WorkStation 1 Log into Command WorkStation as Administrator. 2 Access Configure through either of the following methods: • Select Server > Configure. • In Device Center, on the General or Users tab, click Configure. 3 If the Fiery Setup dialog box displays, click Configure. -
Page 27: Print The Configuration Page
Configuration and Setup Accessing the configuration settings 6 In the Certificate dialog box, on the General tab, click the Install Certificate button. 7 In the Certificate Import Wizard dialog box, click Next and then do the following: a) Select Place all certificates in the following store and click Browse. b) In the Select Certificate Store dialog box, select Trusted Root Certification Authorities then click OK. -
Page 28: Accessing E300 Options Through The Printer Control Panel
Configuration and Setup Accessing E300 options through the printer control panel Accessing E300 options through the printer control panel You can access some of the E300 options through the printer control panel, including many of the configuration options. Access PrintMe from the printer control panel The PrintMe feature allows you to submit print jobs from a mobile device over a wireless network to any networked printer that has PrintMe enabled. -
Page 29: Jobs Tab
Configuration and Setup Accessing E300 options through the printer control panel Jobs tab This tab provides access to jobs according to the status of the job, similar to the Active and Printed Jobs windows in Command WorkStation. Active Jobs currently waiting to print. Held Held jobs. -
Page 30: Tools Tab
Configuration and Setup Accessing E300 options through the printer control panel E-mail Log Prints a list of recent e-mail activity. Note: To print the E-mail Log, you must first enable the service. Tools tab The Tools tab allows you to perform tray alignment, perform calibration, and view the print instructions. Access E300 Setup options from the printer control panel You can use the Setup feature on the printer control panel to perform initial setup. -
Page 31: Gateway Type
Configuration and Setup Accessing E300 options through the printer control panel Gateway Type Choose the method for obtaining the gateway address for printing with TCP/IP. Settings: Automatic (default) Manual Enable Web Services Select to enable web services for the E300. This feature must be enabled to allow the following: •... -
Page 32: Ip Address
Configuration and Setup Accessing E300 options through the printer control panel 10 Mbps Full-Duplex 100 Mbps Full-Duplex IP Address Enter the E300 IP address for Ethernet. This IP address, unlike an IP address set automatically, remains the same if you restart the E300. You must change the default to a valid address for your network. - Page 33 Configuration and Setup Accessing E300 options through the printer control panel Enable 802.1x Authentication Select to allow the E300 to seek authentication from an 802.1x authentication server. Settings: Off (default) Select EAP Type Choose the type of EAP (Extensible Authentication Protocol). Settings: MD5-Challenge PEAP-MSCHAPv2 (default)
- Page 34 Configuration and Setup Accessing E300 options through the printer control panel Note: This option is only available when Enable 802.1x Authentication on page 33 is selected. Settings: Off (default)
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Page 35: Configuring The E300 For Your Network And Print Environment
Configuration and Setup Configuring the E300 for your network and print environment Configuring the E300 for your network and print environment The E300 provides configuration settings for the printer connection, client computer connections, user access levels, security features, and print queues. For a description of the configuration settings not described in this document, see Configure Help. -
Page 36: Configure User Access
Configuration and Setup Configuring the E300 for your network and print environment The E300 supports the standard UNIX printing options. For example, from the UNIX shell, you can use the lpr command to send the job, specifying the E300 remote printer name as a destination. The E300 supports the following remote printer names: •... - Page 37 Configuration and Setup Configuring the E300 for your network and print environment Fiery passwords Use Configure to manage passwords. You can set passwords for users in Configure > User Accounts. You can set passwords for the Administrator (default user in the Administrators group) and Operator (default user in the Operators group) in Configure > Security. You can also set a password for the Administrator during initial setup with the Fiery Setup Wizard.
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Page 38: Configuring Security Features
Configuration and Setup Configuring the E300 for your network and print environment Guest privileges (no password) Users do not need a password to log on as a Guest from job management applications. Guests can view the status of active jobs but cannot make changes to jobs or to the E300 state. Configuring security features The E300 includes the following security settings: •... -
Page 39: Securely Clearing Job Data
Configuration and Setup Configuring the E300 for your network and print environment For more information about Secure Printing, see Printing. Securely clearing job data The Secure Erase feature provides a high level of document security by clearing job data from the E300 hard disk drive after a job is deleted. -
Page 40: Configuring Print Connections
Configuration and Setup Configuring the E300 for your network and print environment • Jobs submitted through the following methods: • FTP server • SMB connection • Portions of a job that are written to disk because of disk swapping and disk caching Additionally, note the following about Secure Erase: •... -
Page 41: Print Queue
Configuration and Setup Configuring the E300 for your network and print environment Print queue The Print queue is the standard E300 queue. Jobs sent to the Print queue are processed and printed in the order in which they are received. Hold queue Jobs sent to the Hold queue are spooled to the E300 hard disk drive for printing at a later time, or for reprinting. -
Page 42: Mobile Device Printing
Configuration and Setup Configuring the E300 for your network and print environment Mobile device printing Direct Mobile Printing allows direct wireless printing to the E300 from supported mobile devices. Supported mobile devices must be connected to the same wireless-network subnet as the E300 to print using Direct Mobile Printing. -
Page 43: Configuring Print Job Processing Settings
Configuration and Setup Configuring print job processing settings Configuring print job processing settings The configuration settings that relate to how print jobs are processed are also referred to as raster image processing (RIP) settings. PS settings To access the PS settings: •... -
Page 44: Convert Paper Sizes
Configuration and Setup Configuring print job processing settings Convert Paper Sizes Select to automatically convert document paper sizes to the specified default paper sizes. For example, if you select Letter/11x17->A4/A3, a letter size document is automatically printed on A4 paper. This setting works in conjunction with Default Paper Sizes, as shown in the following two examples. -
Page 45: Offset Jobs
Configuration and Setup Configuring print job processing settings Offset Jobs Specify whether to have jobs offset after they are printed. You must have a finisher installed. If you set this option to Off, all offset functions are disabled, including those that occur between jobs. Settings: Off (default) Cover Page... -
Page 46: Pcl Settings
Configuration and Setup Configuring print job processing settings PCL settings To access the PCL settings: • Choose Configure > RIP > PCL settings. Default Orientation Determine whether the text or image is oriented along the short edge of the paper (Portrait) or the long edge of the paper (Landscape). -
Page 47: Font Number
Configuration and Setup Configuring print job processing settings Font Number Designates the default font for the E300. To determine font numbers, print the PCL Font list. The standard fonts are listed in order. The font numbers, however, are not displayed. 0-999 (default is 0) Settings: Append CR to LF... -
Page 48: Native Document Settings
Configuration and Setup Configuring print job processing settings Native Document settings To access the Native Document settings: • Choose Configure > RIP > Native Documents. Enable Native Document Conversion Using PrintMe Enables the E300 to process native document file formats through the PrintMe Cloud Service. Settings: Off (default) Send Licensing Updates to the Fiery Administrator Email Address... -
Page 49: Configuring Print Job Management Settings
Configuration and Setup Configuring print job management settings Configuring print job management settings The E300 supports several configuration settings for submitting and managing print jobs. This section describes the most frequently used settings. For a description of additional configuration settings, see Configure Help. Managing email address books The email address books are used to verify users when they submit print jobs by emailing attached files to the E300. -
Page 50: Administrator Commands For Managing Address Books
Configuration and Setup Configuring print job management settings Retrieve an address book from the E300 1 Start your email application. 2 Open a new message window. 3 Type the email address of the E300 in the To line. 4 Type the command and the address book name in the Subject line. For example, to retrieve the Print address book, type #GetAddressBook Print. -
Page 51: Printme Cloud Printing
The PrintMe feature on the E300 requires a subscription to the PrintMe cloud service. • Contact Electronics For Imaging for PrintMe cloud service issues, or send an e-mail to PrintMe support at printmesupport@efi.com. • PrintMe availability may vary, depending on the country or region. -
Page 52: Configure Printme Cloud Printing
Configuration and Setup Configuring print job management settings Configure PrintMe cloud printing You must set up the E300 through Configure to enable PrintMe cloud printing. 1 In Configure, as Administrator, click Job Submission > PrintMe and then select Enable PrintMe. 2 Optional: If you need PrintMe cloud printing to connect to the E300 through a proxy server, click the Manage link next to Proxy Settings. - Page 53 Configuration and Setup Configuring print job management settings 3 If no action is taken, then the job is suspended after 5 minutes (the timeout period). 4 When the job is suspended, it remains in the Printing queue until the user takes action. For example, the user can choose Print, Hold, Cancel, Delete, or can change the job properties.
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Page 54: Administering The E300
Configuration and Setup Administering the E300 Administering the E300 The E300 includes features to assist with software updates, back up and restore, and other items. Maintaining optimal E300 performance The E300 is designed to require no maintenance. In addition, the E300 supports multiple methods for optimizing performance. -
Page 55: Vdp Search Path
Configuration and Setup Administering the E300 Make sure there is adequate disk space on the E300: • Confirm that only essential files are stored on the E300. Do not store unnecessary files on the E300, and do not install third-party software. •... -
Page 56: Software Updates
Configuration and Setup Administering the E300 • Scan jobs • Secure print jobs • VDP resources • Job log • FTP log • Email log Software updates The E300 includes multiple update options. Managing firewalls If the E300 is behind a firewall, configure a proxy server to allow the E300 access to the internet for automatic updates. -
Page 57: User Software
Configuration and Setup Administering the E300 4 Click Save. Note: To confirm all outstanding updates are installed, check for product updates (for example, click Check for Product Updates on the Configure tab in WebTools). User software The user software applications and printer drivers are available through the following methods: •... -
Page 58: Back Up And Restore Settings With Configure
Configuration and Setup Administering the E300 • E300 configuration information (list of all the settings currently in effect) • Information about virtual printers Back up and restore settings with Configure You can back up and restore the following E300 settings through Configure: •... - Page 59 Configuration and Setup Administering the E300 2 In Configure, click Fiery Server > Restore Default Fiery Settings. 3 Click the Restore Default Fiery Settings button.
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Page 60: Troubleshooting
Configuration and Setup Troubleshooting Troubleshooting If the troubleshooting steps described here do not resolve the issue, collect the related information and contact technical support. Perform basic troubleshooting These troubleshooting steps can help to resolve the most common issues. 1 Confirm that all the cables required for the E300 are intact and firmly seated in the correct ports. The most common cause of an issue is a faulty or loose cable. -
Page 61: Collect Troubleshooting Information
Configuration and Setup Troubleshooting 11 Reboot the E300. If the E300 does not reach the Idle state or any other issues remain, collect the related information and contact technical support. Collect troubleshooting information Collecting the following information can help technical support provide efficient solutions. 1 Record or photograph the current status showing on the printer control panel. - Page 62 Configuration and Setup Troubleshooting • Steps for how error occurred • Frequency of error (such as single event, rarely, sometimes, frequently, always) • Whether the error has occurred with more than one file • Whether the file selected for the report is the same file that had the error •...
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Page 63: Resolve Runtime Errors
Configuration and Setup Troubleshooting Resolve runtime errors Most runtime errors are related to connection issues and can be easily resolved using the tips provided in this section. Printer not found Most failures to find a printer on the network are due to a missing or conflicting name or IP address for the E300. On the E300: •... - Page 64 Configuration and Setup Troubleshooting If you experience this problem, try the following solutions, in this order: • A remote computer running utilities or WebTools may be interfering by obtaining status information. If possible, close the remote application, and try to connect again. •...
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Page 65: Index
Configuration and Setup Index Index assigning automatically 30 administrator privileges 37 assigning manually 32 Administrator privileges 37 for Ethernet Setup 32 static 32 backing up 57 Brightness 44 job error reports 61 cable specifications 10 Mac network requirements 35 clearing print jobs 55 mobile device requirements 14 Command WorkStation problems connecting to server 63... - Page 66 Configuration and Setup Index Command WorkStation connection problems 63 UNIX workstation network requirements 35 VDP search paths, user-defined 55 Windows network requirements 35...
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