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EFI Splash RPX-ii Troubleshooting Manual

Color server
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Splash RPX-ii Color Server

Troubleshooting Guide

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Summary of Contents for EFI Splash RPX-ii

  • Page 1: Troubleshooting Guide

    Splash RPX-ii Color Server Troubleshooting Guide...
  • Page 2 © 2007 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45060095 28 February 2007...

  • Page 3: Table Of Contents

    ONTENTS ONTENTS ONTENTS NTRODUCTION The troubleshooting process Terminology and conventions ROUBLESHOOTING Splash RPX-ii Macintosh computer Network Connect Checking the dongle Connecting to the network Connecting to the Fiery Direct Connect Checking connections Checking the dongle Checking the IP address on the copier...

  • Page 5: Introduction

    NTRODUCTION NTRODUCTION This document identifies common problems that may occur with the Splash RPX-ii Color Server and suggests ways of correcting them. The troubleshooting process The Splash RPX-ii Color Server is connected to the DocuColor 240/250, DocuColor 242/252, and DocuColor 260 and a Fiery Network Controller by using Direct Connect or Network Connect.

  • Page 6: Terminology And Conventions

    Copier DocuColor 240/250, DocuColor 242/252, and DocuColor 260 Fiery Fiery Network Controller Mac OS Mac OS X Splash RPX-ii Splash RPX-ii Color Server Titles in italics Other documents in this set Windows Microsoft Windows 2000, Windows XP, Windows Server 2003...

  • Page 7: Troubleshooting

    If this happens Try this The Splash RPX-ii is installed • Properly connect the Splash RPX-ii power cables to live, grounded AC outlets. and connected, but does not • Consult other Macintosh documentation or contact your Apple service/support center. start when the power button is pressed.
  • Page 8 • The Splash RPX-ii server software requires that several system extension files be present. the Splash RPX-ii server software If one or more is missing, reinstall the Splash RPX-ii server software from the Splash RPX-ii reports that there is a problem.

  • Page 9: Network Connect

    • Remove the dongle and plug it in again. • Quit the Splash RPX-ii and restart it. If the dongle is recognized the second time, go to the Accounts panel of the server preferences and remove the Splash Server from the list of Login items.

  • Page 10: Connecting To The Fiery

    • If nothing prints, check that port 9100 on the Fiery is enabled in Network Setup. Quit the Splash RPX-ii, restart the Fiery, and then restart the Splash RPX-ii. For information about port 9100 on the Fiery, see the documentation that accompanies your Fiery.

  • Page 11: Direct Connect

    If a message on the Splash RPX-ii indicates that no dongle is attached, do the following: • Check that a dongle is plugged in to the Splash RPX-ii and that the light is on. • Remove the dongle and plug it in again.
  • Page 12 You may have to manually restart the Fiery (see page 13). • Verify that the IP address on the Start Page is correct. • Start the Splash RPX-ii. Setting the IP address Set the copier to a fixed IP address using the following procedure. O CONFIGURE THE COPIER ADDRESS USING THE COPIER TOUCH PANEL 1 Power on or wake up the copier.
  • Page 13 You may have to wait a few minutes for the Fiery to restart and print the Start Page and for the Splash RPX-ii to detect the Fiery. The Splash RPX-ii will not complete the connection until the Fiery Start Page prints.

  • Page 14: Printing

    Fiery Server Setup. For information about Fiery Setup, see the documentation that accompanies your Fiery. A Splash RPX-ii Startup Page prints when the Splash RPX-ii is started if Print Startup Page is enabled in the Splash RPX-ii Server Preferences.
  • Page 15 To print a startup page, quit and then restart the Splash RPX-ii. Make sure that the Print Startup Page setting is selected in the Splash RPX-ii Server Preferences. • If the print quality of the Splash RPX-ii Startup Page is good, the error may be caused by a file or application problem.

  • Page 16: Printing To The Fiery

    • Choose Troubleshooting from the Help menu on the Splash RPX-ii. • Click a page size in the Fiery Connection Test Pages dialog box. • If the page prints, the Splash RPX-ii is communicating with the Fiery, and the Fiery can print jobs.

  • Page 17: Reinstalling Fiery System Software

    ROUBLESHOOTING Reinstalling Fiery system software If the Fiery system software is reinstalled for any reason, you must: • Quit the Splash RPX-ii. • Follow the connection procedures in Getting Started.

  • Page 19: Index

    NDEX NDEX Apple menu 14 Gigabit Ethernet 9 brightness 7 hard disk drive 7 cable connections 7, 9, 16 ID on copier 12 calibration 15 IP address 10, 11 checking cables 8 configuring 12 checking connections 7, 8 IP address of Fiery 12 color IP address on copier 12 preferences 15...
  • Page 20 Troubleshooting Help menu 16 scan cable 11 scan crossover cable 9 user documentation 10 server software 10 servicing the copier 14 video cable 15 Splash RPX-ii dongle 9, 11 Splash RPX-ii Startup Page 13 Start Page 12 subnet 10 system requirements 8...

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