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EFI Splash RPX-i Troubleshooting Manual

Color server
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Splash RPX-i Color Server
Troubleshooting Guide

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Summary of Contents for EFI Splash RPX-i

  • Page 1 Splash RPX-i Color Server Troubleshooting Guide...
  • Page 2 © 2006 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45054832 19 June 2006...

  • Page 3: Table Of Contents

    ONTENTS NTRODUCTION The troubleshooting process Terminology and conventions ROUBLESHOOTING Splash RPX-i Macintosh computer Network Connect Checking the dongle Connecting to the network Connecting to the Fiery Direct Connect Checking connections Checking the dongle Checking the Direct Connect Activation Key Replacing the Direct Connect Activation Key...

  • Page 5: Introduction

    Splash RPX-i Color Server and suggest ways of correcting them. The troubleshooting process The Splash RPX-i Color Server is connected to the DocuColor 240/250 and a Fiery Network Controller, either by Direct Connect or Network Connect. This document discusses problems that may occur in any of the following areas: •...

  • Page 6: Terminology And Conventions

    Refers to Copier DocuColor 240/250 Fiery Fiery Network Controller Mac OS Mac OS 9, Mac OS X Splash RPX-i Splash RPX-i Color Server Titles in italics Other documents in this set Windows Microsoft Windows 2000, Windows XP, Windows Server 2003...

  • Page 7: Troubleshooting

    Try this The Splash RPX-i is installed and • Properly connect the power cables for the Splash RPX-i to live, grounded AC outlets. connected, but does not start • Consult other Macintosh documentation or contact your Macintosh service support center.
  • Page 8 • The Splash RPX-i server software requires that several system extension files be present. Splash RPX-i server software If one or more is missing, reinstall the Splash RPX-i server software from the Splash RPX-i server reports that there is a problem.

  • Page 9: Network Connect

    If a message on the Splash RPX-i indicates that no dongle is attached, try the following: • Check that a dongle is plugged into the Splash RPX-i and that the light is on. • Remove the dongle and plug it in again.

  • Page 10: Connecting To The Fiery

    • If nothing prints, check that port 9100 on the Fiery is enabled in Network Setup. Quit the Splash RPX-i, restart the Fiery, and then restart the Splash RPX-i. For information about port 9100 on the Fiery, see Configuration and Setup and Printing from Windows on the DC240/250 User Documentation CD.

  • Page 11: Direct Connect

    If a message on the Splash RPX-i indicates that no dongle is attached, try the following: • Check that a dongle is plugged in to the Splash RPX-i and that the light is on. • Remove the dongle and plug it in again.

  • Page 12: Replacing The Direct Connect Activation Key

    5 Select the USB drive from the list of drives. The application creates the activation folder on the USB drive. 6 Remove the USB drive from the Splash RPX-i Macintosh computer and plug it into the Fiery. Checking the IP address on the copier If you cannot complete the Direct Connect connection, the IP address on the copier may be set incorrectly.
  • Page 13 You may have to wait a few minutes for the Fiery to restart and print the Start Page and for the Splash RPX-i to detect the Fiery. The Splash RPX-i will not complete a connection until the Fiery Start Page prints.

  • Page 14: Printing

    Fiery Server Setup. For information about Fiery Setup, see Configuration and Setup on the Fiery User Documentation CD. A Splash RPX-i Startup Page prints when the Splash RPX-i is started, if Print Startup Page has been enabled in the Splash RPX-i Preferences.
  • Page 15 To print a startup page, you must quit and then restart the Splash RPX-i. Make sure that you have enabled Print Startup Page in Splash RPX-i Server Preferences. • If the quality of the Splash RPX-i Startup Page is good, the error condition may be caused by a file or application problem.

  • Page 16: Printing To The Fiery

    • Open the Help > Troubleshooting menu in the Splash RPX-i. • In the Fiery Connection Test Pages dialog box, click a page size. • If the page prints, the Splash RPX-i can communicate with the Fiery, and the Fiery can print jobs.

  • Page 17: Reinstalling Fiery System Software

    ROUBLESHOOTING Reinstalling Fiery system software If the Fiery system software is reinstalled for any reason, you must: • Quit the Splash RPX-i. • Follow the connection procedures in Getting Started.

  • Page 19: Index

    NDEX NDEX Apple menu 14 Gigabit Ethernet 9 brightness 7 hard disk 7 cable connections 7, 9, 16 ID on copier 12 calibration 15 IP address 10, 12 checking cables 8 configuring 12 checking connections 7, 8 IP address of Fiery 11, 12 color IP address on copier 12 preferences 15...
  • Page 20 NDEX reinstalling Fiery system software 17 reinstalling software 8, 9, 15 restarting the Fiery 10, 13 scan cable 11 scan crossover cable 9 server software 9 servicing the copier 14 setting the Fiery IP address 11 Splash dongle 9, 11 Splash Startup page 13 Start Page 11, 12 subnet 10...

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