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If you determine that your Genesis™ Matrix is malfunctioning, do not attempt to repair
the unit; instead, contact Hall Research Technical Support at 714-641-6607.
Before you do, make a record of the history of the problem. We will be able to provide
more efficient and accurate assistance if you have a complete description.
7.2 Shipping and Packaging
If you need to transport or ship your unit:
•
Package it carefully. We recommend that you use the original container.
•
Before you ship the units back to Hall Research for repair or return, contact us to
get a Return Authorization (RMA) number.
Genesis Digital™ HDMI Matrix Switches
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