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User's Manual
7. Troubleshooting
There are no field serviceable parts or circuits in the device. Opening the device will
void the warranty. If you think the device is malfunctioning, please contact Hall
Research.
7.1 Contacting Hall Research
If you determine that your Genesis™ Matrix is malfunctioning, do not attempt to repair
the unit; instead, contact Hall Research Technical Support at 714-641-6607.
Before you do, make a record of the history of the problem. We will be able to provide
more efficient and accurate assistance if you have a complete description.
7.2 Shipping and Packaging
If you need to transport or ship your unit:
•
Package it carefully. We recommend that you use the original container.
•
Before you ship the units back to Hall Research for repair or return, contact us to
get a Return Authorization (RMA) number.
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