Troubleshooting - Datalogic Gryphon i Quick Reference Manual

Troubleshooting

Problem
Nothing happens
when the scan but-
ton is pulled.
LED comes on, but
barcode does not
decode.
Barcode is decoded
but not transmitted to
the host.
Quick Reference Guide
Possible Cause
No power to the
imager.
Interface or power
cables are loose.
Imager not pro-
grammed for cor-
rect barcode type.
Barcode label is
unreadable.
Distance between
imager and barcode
is incorrect.
Imager not pro-
grammed for the
correct host type.
For detailed troubleshooting, refer to the Product Reference
Guide.
Troubleshooting
Possible Solutions
Check system power.
Ensure power supply is
connected.
Ensure all cable con-
nections are secure.
Ensure imager is pro-
grammed to read the
type of barcode
scanned. Refer to the
Product Reference
Guide (PRG) for more
information.
Check the label to
ensure it is not defaced.
Try scanning another
barcode type.
Move imager closer to
or further from the bar-
code.
Scan the appropriate
host type barcode.
Refer to the Product
Reference Guide
(PRG) for more infor-
mation.
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