15. Optional: Open the Support Ticket. In Windows, click Start, Programs (or All Programs),
HP e-DiagTools, e-DiagTools for Windows.
16. Click View to display the Support Ticket.
17. To add information about the problem, click Comments and type the information, then click OK.
To save or print the Support Ticket, click Save As or Print.
Note that the parallel port test is more thorough if you connect a loop-back connector to the port
before running the test for that port. See the wiring diagram below.
HP Omnibook XE3 (Technology Code GF)
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1
Figure 3-3. Parallel Loopback Connector
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Troubleshooting and Diagnostics
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