Page 1 HP Notebook PC Reference Guide...
Page 2 This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 3 HP Software Product License Agreement Your HP product contains software programs. CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.
Page 4 Hewlett-Packard. TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.
Page 5 Edition History Edition 1 .......... October 2000 Edition 2 .......... January 2001 Edition 3 ........... August 2001 This manual is printed on recycled paper. Reference Guide...
Page 7: Table Of Contents
Contents Introducing Your Computer ..................11 Taking Inventory ......................12 To buy accessories ....................12 To find more information..................13 Identifying Parts of the Notebook................14 Top and right side view..................14 Front view ......................15 Rear and left side view..................16 Bottom view......................
Page 8 To protect your hard disk drive................46 To take care of your computer ................46 To safeguard your data..................47 To extend the life of the display................47 To get the most from your batteries ..............48 To clean your computer ..................48 Traveling with Your Computer..................
Page 9 Expanding the Hibernate Partition (Windows 98)............88 Updating Windows Drivers ..................89 Service and Support ....................... 91 Hewlett-Packard Limited Warranty Statement ............92 Getting Support for Your HP Notebook PC ............... 94 To use the Reference Guide .................. 94 To get help from the HP notebook web site............94 To call HP for service and support................
Page 10 Recovering and Reinstalling Software..............125 To recover the factory installation of your hard disk .......... 125 To replace a damaged Recovery CD ..............126 To update the HP notebook BIOS............... 126 To recover an application..................127 Specifications and Regulatory Information ............... 129 Hardware and Software Specifications..............
Page 11: Introducing Your Computer
Introducing Your Computer Reference Guide...
Page 12: Taking Inventory
Introducing Your Computer Taking Inventory Taking Inventory Your HP notebook PC is shipped with these items: • battery • AC adapter and power cord • Quick Start sheet • HP notebook PC Startup Guide • Recovery CD (or CDs), used to restore Windows and all software included with your computer •...
Page 13: To Find More Information
Introducing Your Computer Taking Inventory To find more information Here are some sources of information about your HP notebook PC. Source Description This pictorial introduction shows you how to get the computer up and Quick Start sheet running quickly. The Startup Guide is the printed HP manual that came with your Startup Guide computer.
Page 14: Identifying Parts Of The Notebook
Introducing Your Computer Identifying Parts of the Notebook Identifying Parts of the Notebook Top and right side view One-Touch buttons CD-ROM, CD-RW, DVD, or CD-RW/DVD drive Power switch Microphone Status lights (see “Status lights” on page 18) CD-ROM/DVD eject button Pad Lock touch pad on/off button Blue standby button Touch pad (pointing device)
Page 15: Front View
Introducing Your Computer Identifying Parts of the Notebook Front view Headphone audio jack Status panel mode select button (on selected models) Status panel (on selected models) Multimedia buttons (on selected models) Latch (to open computer) Reference Guide...
Page 16: Rear And Left Side View
Introducing Your Computer Identifying Parts of the Notebook Rear and left side view AC adapter (power) jack USB ports PS/2 port (external mouse or keyboard) Microphone jack VGA port Kensington lock slot (security connector) Parallel port PC card slots System-off switch (for resetting computer) IEEE1394 port (on selected models) PC card eject buttons Infrared port (on selected models)
Page 17: Bottom View
Introducing Your Computer Identifying Parts of the Notebook Bottom view Battery Battery latch Expansion RAM cover System RAM cover Port replicator (docking) connector (on selected models) Mini-PCI cover (no user parts inside) Reference Guide...
Page 18: Status Lights
Introducing Your Computer Identifying Parts of the Notebook Status lights Power Battery Caps lock (capital letters) Num lock (numeric keypad) Scroll lock Floppy disk drive access Hard disk drive access CD-ROM, CD-RW, DVD, or CD-RW/DVD drive access Reference Guide...
Page 19: Multimedia Buttons
Introducing Your Computer Identifying Parts of the Notebook Multimedia buttons (Provided for selected models.) The multimedia buttons are on the front of the computer, to the right of the status display. They control the computer’s CD and DVD players, and work much the same way as the controls of a standalone multimedia player. If the system is turned off (or in standby or hibernate mode), you can still play audio CDs.
Page 20: Status Panel
Introducing Your Computer Identifying Parts of the Notebook Status panel (Provided for selected models.) The status panel on the front of the computer provides information about CD playback status, system power management, system date and time, and battery status. Messages are displayed on the 8-character LCD display, and you can switch from one message to another by pressing the mode button to the left of the display.
Page 21: Setting Up The Computer
Introducing Your Computer Setting Up the Computer Setting Up the Computer To install the battery Your computer is shipped with the battery installed. If the battery has been removed, you can install it by inserting it into the battery bay on the bottom of your computer. Insert the back edge first, as shown, then press down the front edge until the battery latch clicks shut.
Page 22: To Connect Ac Power
Introducing Your Computer Setting Up the Computer To connect AC power Plug in the AC adapter, then connect the AC adapter to the rear of the computer. The battery starts charging. CAUTION Use only an HP AC adapter intended for this product, either the adapter that came with the computer or another authorized HP adapter.
Page 23: To Connect A Phone Line
Introducing Your Computer Setting Up the Computer To connect a phone line Selected models of the HP notebook PC include a built-in modem. If you prefer, you can instead use a PC card modem or an external modem to connect a phone line. 1.
Page 24: To Turn On The Computer
Introducing Your Computer Setting Up the Computer To turn on the computer Press the blue standby button located above the center of the keyboard. Windows starts automatically. If you are turning on the computer for the first time, go to “To set up Windows,”...
Page 25: To Register Your Computer
Introducing Your Computer Setting Up the Computer 3. If your computer has a modem, check the modem’s country or region settings: • Windows 98: click Start, Settings, Control Panel, double-click Modems, then click Dialing Properties. • Windows 2000: click Start, Settings, Control Panel, double-click Phone and Modem Options, then click Edit on the Dialing Rules tab.
Page 26 You will find the fax number on the form. By completing registration, you will: • Record your ownership of the computer with Hewlett-Packard and gain access to service, support, and information. • Record your ownership of the Windows 98 or XP operating system with Microsoft. If you have Windows 2000, please contact Microsoft separately to register the operating system.
Page 27: To Connect To An Internet Service Provider
To connect to an Internet Service Provider Before you can connect to the Internet, you need to set up an account with an Internet Service Provider (ISP). In some countries, Hewlett-Packard provides easy Internet signup so that you can connect quickly to an ISP.
Page 28: To Reset Your Computer
Introducing Your Computer Setting Up the Computer To reset your computer If Windows or your computer stops responding, you can reset the computer and restart Windows. 1. If possible, shut down Windows: click Start, Shut Down, Shut down (Windows 98 or 2000) or Start, Turn Off Computer, Turn Off (Windows XP).
Page 29: Using Your Computer
Using Your Computer Reference Guide...
Page 30: Operating The Computer
Using Your Computer Operating the Computer Operating the Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. Press and hold Fn while pressing the appropriate key.
Page 31: To Use The Windows And Applications Keys
Using Your Computer Operating the Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you click the right mouse button while pointing at the application.
Page 32: To Use The Embedded Keypad
Using Your Computer Operating the Computer To use the embedded keypad After pressing Fn+F8 to activate the numeric keypad, you must press the Lock key (in the top row of the keyboard) to turn number lock on or off. When number lock is on: •...
Page 33: To Adjust The Display
• To increase the brightness, press Fn+F2. • Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98 or 2000), or Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings (Windows XP). You have the option of adding a display settings icon in the taskbar for quick access.
Page 34: To Adjust The Volume
Using Your Computer Operating the Computer To adjust the volume From the keyboard • To increase the volume, press Fn+Up arrow. • To decrease the volume, press Fn+Down arrow. • To temporarily silence the speaker without changing the volume setting, press Fn+F7. Press Fn+F7 again to restore the speaker output.
Page 35: To Use The Touch Pad
Using Your Computer Operating the Computer To use the touch pad The touch pad, a touch-sensitive pointing device that controls the motion and speed of the pointer on the screen, is built into your computer. Pad Lock (touch pad on/off button) Touch pad (pointing device) Scroll up/down toggle Click buttons...
Page 36: To Change The Boot Device
Using Your Computer Operating the Computer • To disable the touch pad, press the Pad Lock button (the amber touch pad indicator turns off). To reenable it, press the Pad Lock button again (the touch pad indicator lights). You may wish to disable the touch pad, for example, when you are entering text and do not want to move the cursor accidentally.
Page 37: To Use The One-Touch Buttons
Using Your Computer Operating the Computer To boot from a floppy disk or CD-ROM one time only You can also select the boot drive for that boot only as follows: 1. Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. 2.
Page 38: To Insert Or Remove A Cd Or Dvd
Using Your Computer Operating the Computer To insert or remove a CD or DVD CAUTION Do not insert or remove a CD while the computer is reading it. Otherwise, the computer could stop responding and you could lose data. 1. Press the button on the face of the CD-ROM or DVD drive. If you are using this drive for the first time, be sure to remove any packing material that may be present.
Page 39: To Create Or Copy Cds
Using Your Computer Operating the Computer Note The DVD player in your notebook PC performs to high and advanced specifications. It would not benefit from the installation of a software program called “PC Friendly” that is included with many DVD titles. We recommend against installing PC Friendly on your notebook PC.
Page 40: Securing The Computer
Using Your Computer Securing the Computer Securing the Computer It is important to maintain security of the computer and of your data. You can improve security by—among other methods—using a password, locking the computer with a cable, and setting up virus protection. To set up password protection You can protect your computer from access by another user when you set up password protection, which is available either through Windows (software) or through the BIOS...
Page 41 Using Your Computer Securing the Computer To set up password protection in Windows 2000 1. Press CTRL+ALT+DEL. 2. Click Change Password. 3. Enter your old Windows password, if you had one; if not, leave Old Password blank. 4. Enter your new password twice. 5.
Page 42: To Attach A Security Cable
Using Your Computer Securing the Computer To activate password protection in Windows XP 1. Check that you have set up a Windows password, as described above. 2. Click Start, Control Panel, Performance and Maintenance, Power Options. 3. Select the Advanced tab. 4.
Page 43: To Use Virus-Protection Software
Using Your Computer Securing the Computer To use virus-protection software Virus-protection software can help protect the integrity of your data. This is especially important when you are connected to the Internet. Your computer includes Norton AntiVirus software. To use the software, do the following: •...
Page 44: Working In Comfort With A Notebook Pc
Using Your Computer Working in Comfort with a Notebook PC Working in Comfort with a Notebook PC You can use your HP notebook computer virtually anywhere, anytime. The following recommendations should help you work more comfortably. Note that if you are using your portable computer as your primary computer, or using it for extended periods, you should use it with a full-size keyboard, monitor, and mouse.
Page 45 Using Your Computer Working in Comfort with a Notebook PC Using your mobile computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.
Page 46: Caring For Your Computer
Using Your Computer Caring for Your Computer Caring for Your Computer Here are some recommendations for maintaining your computer during everyday use, as well as preventing potential physical damage or data loss. To protect your hard disk drive Hard disk drives, like other internal components, are not indestructible and can be damaged by inappropriate handling and operation.
Page 47: To Safeguard Your Data
Using Your Computer Caring for Your Computer To safeguard your data • Do not touch the touch pad or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy disk, tape, or network drives. •...
Page 48: To Get The Most From Your Batteries
Using Your Computer Caring for Your Computer To get the most from your batteries • Do not leave batteries unused for long periods of time. If you have more than one, rotate them. • If you normally use AC power, make a practice of using the battery as your power source at least once a week.
Page 49: Traveling With Your Computer
Traveling with Your Computer Reference Guide...
Page 50: Managing Power Consumption
Traveling with Your Computer Managing Power Consumption Managing Power Consumption When you are not using your computer, you will want to maximize battery operating time without compromising performance. It is not necessary to turn the computer off in order to reduce power consumption and extend battery life. Windows uses Advanced Configuration and Power Interface (ACPI) to provide manual and automated tools for reducing power consumption.
Page 51 Traveling with Your Computer Managing Power Consumption Note When the system hibernates as a result of a critically low battery, you will find when resuming that all your data has been saved but that some functions may be disabled. To resume normal operation, restore power (by connecting AC power or installing a charged battery), perform a full shutdown, and then restart the computer.
Page 52 Traveling with Your Computer Managing Power Consumption You can also create power schemes that will automatically shut down the computer components (not the computer itself) after a specified period of nonuse. Define these schemes so that they best support the ways you use your computer. To set power management properties 1.
Page 53: To Use Manual Power Management
Traveling with Your Computer Managing Power Consumption To use manual power management You can manage your computer’s power manually whenever you need to, with any of the following three levels of power management. Standby mode Action Turns off the display and hard disk drive. When Press the blue standby button.
Page 54 Traveling with Your Computer Managing Power Consumption Hibernate mode Saves the current session to disk, then Action shuts down. Provides maximum power savings while still allowing you to recover the current session. Restores network connections. Click Start, Shut Down, Hibernate When (Windows 2000).
Page 55 Traveling with Your Computer Managing Power Consumption Turning off your computer provides Action maximum power savings. The current session is not saved and unsaved data will be lost. Click Start, Shut Down, Shut down When (Windows 98 or 2000). -OR- Click Start, Turn Off Computer, Turn Off (Windows XP).
Page 56: Using Battery Power
Traveling with Your Computer Using Battery Power Using Battery Power You can operate the HP notebook PC on battery power for extended periods, but you should be prepared to save your work and shut down if the battery is low. Follow the tips in this section to maximize the length of time you can operate on battery power.
Page 57: To Respond To A Low-Battery Warning
Traveling with Your Computer Using Battery Power From the Windows taskbar The System Tray on the Windows taskbar can display a power icon that provides detailed battery status information (see Windows help for details). The icon looks like a battery when AC is not connected.
Page 58: To Optimize Battery Operating Time
Traveling with Your Computer Using Battery Power To optimize battery operating time • Plug in the AC adapter, especially while using the CD-ROM drive or DVD, the floppy disk drive, or any external connections such as a PC card or a modem. •...
Page 59: Making Connections
Making Connections Reference Guide...
Page 60: Using The Modem
Making Connections Using the Modem Using the Modem By connecting your modem to a telephone line, your PC can communicate with other networked computers. You can explore the Internet, send and receive e-mail messages, and send and receive faxes. Your HP notebook PC contains several software programs that work with your modem: •...
Page 61: To Connect The Modem
Making Connections Using the Modem • Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. To connect the modem 1.
Page 62: To Connect To The Internet
Making Connections Using the Modem CAUTION Your built-in modem may not work with multiple phone lines or a private branch exchange (PBX), cannot be connected to a coin-operated telephone, and does not work with party lines. Some of these connections may result in excess electrical voltage and could cause a malfunction in the internal modem.
Page 63: To Disconnect From The Internet
Making Connections Using the Modem • If you signed up with another ISP, double-click the Internet Explorer icon on the desktop (if available), or click Start, Programs, Internet Explorer (Windows 98 or 2000) or Start, Internet Explorer (Windows XP). Then click the Connect button in the Dial-up Connection or Network Connection window.
Page 64: To Dial In To A Network
Making Connections Using the Modem To dial in to a network You can use the modem to dial in to a LAN (local area network) that supports dial-in connections. This gives you access to network resources from a remote location. •...
Page 65: To Send And Receive E-Mail
Making Connections Using the Modem To send and receive e-mail The steps for sending and receiving e-mail depend on your Internet provider. If you are using AOL, e-mail is part of your AOL service. For other ISPs, you can use Outlook Express (included with your computer) or an e-mail system of your choice.
Page 66: To Send And Receive Faxes (Windows 98)
Making Connections Using the Modem To send and receive faxes (Windows 98) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer. QuickLink III fax software is included with Windows 98 on the hard disk.
Page 67: To Send And Receive Faxes (Windows 2000)
Making Connections Using the Modem To send and receive faxes (Windows 2000) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer. Fax software is built into Windows 2000. To set up for faxing 1.
Page 68: To Send And Receive Faxes (Windows Xp)
Making Connections Using the Modem To send and receive faxes (Windows XP) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer. Fax Console fax software is included with Windows XP. To set up Fax Console Before you can use Fax Console, you need to install it.
Page 69: Connecting To A Lan
Making Connections Connecting to a LAN Connecting to a LAN If your computer has a LAN port, you can use it to connect to a local area network (LAN). This gives you access to network resources—such as printers and file servers on your corporate network—and in some cases also to the Internet.
Page 70: Connecting Pc Cards
Making Connections Connecting PC Cards Connecting PC Cards The computer’s PC card slots are available for expanding the computer’s data storage and communication capabilities. Your computer supports two standard Type II or one Type III PC cards (PCMCIA and CardBus). CAUTION Do not remove a PC card while the computer is reading or writing data.
Page 71 Making Connections Connecting PC Cards To reestablish network connection after resume When you are using a network PC card, it is possible that you will lose network connection after a resume operation. If this happens, you can restart the card by removing and then reinserting it.
Page 72: Connecting External Components
Making Connections Connecting External Components Connecting External Components You can connect external components—such as a printer, mouse, monitor, or keyboard— directly to your computer or to the optional port replicator (on models equipped with a docking connector). To identify the ports The diagrams below shows the connectors for external devices on the computer and optional port replicator.
Page 73 Making Connections Connecting External Components Port replicator ports (on selected models) AC adapter jack PS/2 mouse port PS/2 keyboard port LAN port (networking) Serial port Parallel port VGA port (external monitor) TV out USB ports (2) Audio in Microphone port Audio out (external speaker) Reference Guide...
Page 74: To Connect A Printer Or Another Parallel Device
Making Connections Connecting External Components To connect a printer or another parallel device The parallel port has a standard 25-pin connector, most commonly used for connecting dot-matrix, ink-jet, and laser printers. You can also use it to connect a parallel Zip drive. •...
Page 75: To Connect Audio Devices
Making Connections Connecting External Components Note If you have problems making this connection, contact the vendor of the peripheral device, as well as the HP web site, for the latest versions of the USB drivers. To connect audio devices There is a built-in microphone located just below the blue standby button. You can use it to record voice, sound, and music.
Page 76 Making Connections Connecting External Components To set up the infrared connection Your notebook provides one infrared port located on the rear panel. This port provides serial communication between your computer and other infrared devices such as printers and other computers. •...
Page 77: To Use An External Monitor
• Press Fn+F5 to cycle through the display options: notebook display, external monitor, both. • Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98 or 2000), or Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings (Windows XP). To adjust monitor resolution 1.
Page 78 Making Connections Connecting External Components To use dual display mode (Windows 98 or XP) You can extend the desktop by connecting an external monitor to your notebook. Dual display mode requires that your computer display be set as shown in the table below.
Page 79: To Use A Tv Set As Monitor
Making Connections Connecting External Components To use a TV set as monitor You can connect your computer to a television set and then use it as a display. On some notebook PC models, the computer’s LCD display continues to be active when you use a TV set.
Page 80 Making Connections Connecting External Components To disable TV Different models of the notebook PC disable TV mode in different ways. To return the system to normal LCD display mode, click the television icon in the system tray and do one of the following, depending on your PC model: •...
Page 81: To Use The Port Replicator
Making Connections Connecting External Components To use the port replicator (On models provided with a docking connector.) With the optional port replicator, you can connect external components—and then avoid disconnecting and reconnecting them each time you take the computer on the road. You can find additional information about the port replicator in the manual that comes with it.
Page 82: To Connect An Ieee1394 Device
Making Connections Connecting External Components To disconnect from the port replicator 1. Press down on the release tab on the right side of the port replicator. 2. Lift the computer from the port replicator. To connect an IEEE1394 device (Provided for selected models.) The IEEE1394 port provides a high-speed serial connection for a wide variety of external devices.
Page 83: Configuring And Expanding Your Computer
Configuring and Expanding Your Computer Reference Guide...
Page 84: Using The Bios Setup Utility
Configuring and Expanding Your Computer Using the BIOS Setup Utility Using the BIOS Setup Utility The BIOS (Basic Input and Output System) Setup utility is a menu-driven utility that enables you to make changes to the system configuration and tailor the operation of your computer to your individual work needs.
Page 85: Installing Ram Modules
Configuring and Expanding Your Computer Installing RAM Modules Installing RAM Modules The notebook provides an optional memory expansion slot for installing up to two RAM expansion modules. Use HP PC-133 or higher SDRAM modules only. Note If you are using Windows 98, you must expand the hibernate partition before installing more RAM.
Page 86: To Remove A Ram Expansion Module
Configuring and Expanding Your Computer Installing RAM Modules 3. Turn the computer over, loosen the screws in the RAM expansion cover (the cover retains the screws), and remove the cover. 4. Insert the RAM expansion module into the connector at about a 30° angle until it’s fully inserted.
Page 87: To Replace The System Ram Module
Configuring and Expanding Your Computer Installing RAM Modules 3. Turn the computer over, loosen the screws in the RAM expansion cover (the cover retains the screws), and remove the cover. 4. Release the two latches at the sides of the RAM expansion module by pushing them gently outward (away from the sides of the module).
Page 88: Expanding The Hibernate Partition (Windows 98)
Configuring and Expanding Your Computer Expanding the Hibernate Partition (Windows 98) Expanding the Hibernate Partition (Windows 98) You can create the hibernate partition by booting from the Recovery CD. The partitioning and recovery process takes approximately 10 to 15 minutes. Do not interrupt the process or unplug the AC adapter until the process is completed.
Page 89: Updating Windows Drivers
Configuring and Expanding Your Computer Updating Windows Drivers Updating Windows Drivers From time to time, HP releases updated versions of the drivers for your computer. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your computer running smoothly.
Page 91: Service And Support
Service and Support Reference Guide...
Page 92: Hewlett-Packard Limited Warranty Statement
Service and Support Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration table below. HP Pavilion and Omnibook XE Series Notebooks typically come with a standard one-year warranty.
Page 93 Service and Support Hewlett-Packard Limited Warranty Statement 6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Page 94: Getting Support For Your Hp Notebook Pc
Service and Support Getting Support for Your HP Notebook PC Getting Support for Your HP Notebook PC HP offers a number of ways that you can get technical support for your computer. If you have questions or problems, here are the resources available to you: •...
Page 95: To Call Hp For Service And Support
Service and Support Getting Support for Your HP Notebook PC • electronic manuals • troubleshooting solutions • self-help tools • the basic services included with your warranty, as well as descriptions of enhanced and custom services • latest support telephone numbers for HP products To use HP Instant Support Available at no charge, HP Instant Support is a value-added service, featuring web-based automated diagnosis and resolution capabilities.
Page 96 Service and Support Getting Support for Your HP Notebook PC To locate the Customer Care Center in your area, check the following table. HP Customer Care Centers will assist you for free during the term of the warranty; you are responsible only for the cost of the telephone call.
Page 97 Service and Support Getting Support for Your HP Notebook PC Omnibook XE3 Series Notebooks North America Europe United States +1 (970) 635-1000 Austria +43 (0) 7114 20 1080 Canada +1 (905) 206-4663 Belgium (Dutch) +32 (0) 2 626 8806 Belgium (French) +32 (0) 2 626 8807 Latin America Mexico City...
Page 98: Obtaining Repair Service
Service and Support Obtaining Repair Service Obtaining Repair Service To receive warranty repair service To receive warranty repair service for Omnibook XE3 and Pavilion Notebook Series, contact the appropriate HP Customer Care Center. Check “To call HP for service and support”...
Page 99: To Prepare Your Computer For Shipment
• CDs in the CD player • floppy disks in the floppy disk drive 3. When shipping your computer to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage in transit. Make sure to wrap at least three inches of protection around the unit and the courier will put it into one of their boxes.
Page 101: Solving Problems With Your Computer
Solving Problems with Your Computer Reference Guide...
Page 102: Troubleshooting Techniques
Solving Problems with Your Computer Troubleshooting Techniques Troubleshooting Techniques This section contains solutions to a few common problems and troubleshooting techniques for your HP notebook PC. Audio problems If sound is not audible • Press Fn+Up arrow several times. • Press the volume control up button several times. •...
Page 103: Cd And Dvd Problems
Solving Problems with Your Computer Troubleshooting Techniques CD and DVD problems If you can’t boot from a CD in the CD-ROM drive • Make sure the CD is bootable, such as the Recovery CD. • Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. •...
Page 104: Display Problems
Solving Problems with Your Computer Troubleshooting Techniques If you get a Region Code error when playing a DVD movie • DVDs have regional codes embedded in the disc data. These codes prevent DVD movies from being played outside the region of the world in which they are sold. If you get a Region Code error, you are trying to play a DVD intended for a different region.
Page 105 Solving Problems with Your Computer Troubleshooting Techniques If the screen is difficult to read • Check whether the display resolution is set to its default setting—1024×768 for 13", 14", and 15" TFT displays: click Start, Settings, Control Panel, double-click Display, then click Settings (Windows 98 or 2000), or click Start, Control Panel, Appearance and Themes, Display, Settings (Windows XP).
Page 106: Hard Disk Drive Problems
Solving Problems with Your Computer Troubleshooting Techniques HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications, including the following: •...
Page 107: Heat Problems
Solving Problems with Your Computer Troubleshooting Techniques • In Windows 2000 or XP, check your disk using error-checking: click Start, My Computer, and select the disk you want to scan. Click File, Properties, then select the Tools tab and click Check Now. •...
Page 108: Keyboard, Touch Pad, And Mouse Problems
Solving Problems with Your Computer Troubleshooting Techniques • Check settings in the BIOS Setup utility: 1. Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3.
Page 109: Lan Problems
Solving Problems with Your Computer Troubleshooting Techniques If a special feature on a PS/2 mouse doesn’t work • Make sure you installed any drivers included with the mouse. • Restart the computer, so that the system will detect the PS/2 mouse: click Start, Shut Down (or Turn Off Computer), Restart.
Page 110: Memory Problems
Solving Problems with Your Computer Troubleshooting Techniques • Open the hardware Device Manager: click Start, Settings, Control Panel, System (Windows 98 or 2000) or Start, Control Panel, Performance and Maintenance, System (Windows XP). If the network interface is disabled, try to enable it. If it has a conflict, try disabling another device.
Page 111: Modem Problems
Solving Problems with Your Computer Troubleshooting Techniques If memory doesn’t increase after adding RAM • Make sure your computer is using only PC-133 or higher RAM modules. You may also want to test memory with the e-Diagtools—see “Testing Hardware Operation” on page 123. Modem problems If the modem seems slow •...
Page 112 Solving Problems with Your Computer Troubleshooting Techniques If the modem dials incorrectly • Check the telephone number you entered, including any digits required for outside access or long distance. • In Control Panel, open Modems (Windows 98) or Phone and Modem Options (Windows 2000 or XP).
Page 113 Solving Problems with Your Computer Troubleshooting Techniques • Download the latest modem driver from the technical support area of the HP notebook web site www.hp.com/notebooks. • In Windows 98, run the modem diagnostics: 1. Click Start, Settings, Control Panel. 2. Double-click Modems. 3.
Page 114 Solving Problems with Your Computer Troubleshooting Techniques If the modem connects, but transferred data is bad • In Control Panel, open Modems (Windows 98) or Phone and Modem Options (Windows 2000 or XP). Make sure the parity, speed, word length, and stop bits match on sending and receiving modems.
Page 115: One-Touch Button Problems
Solving Problems with Your Computer Troubleshooting Techniques • In Windows 2000 or XP, if a PC card modem is not working, disable the internal modem. 1. Click Start, Settings, Control Panel, then double-click Phone and Modem Options (Windows 2000), or click Start, Control Panel, Printer and Other Hardware, Phone and Modem Options (Windows XP).
Page 116: Parallel And Usb Problems
Solving Problems with Your Computer Troubleshooting Techniques Parallel and USB problems If the parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel: open the hardware Device Manager, then double-click Ports (COM &...
Page 117: Performance Problems
Solving Problems with Your Computer Troubleshooting Techniques • Make sure your computer supports the problem PC card: check the HP notebook web site (www.hp.com/notebooks) for a list of approved and tested PC cards. • Try the card in another computer. •...
Page 118: Port Replicator Problems
Solving Problems with Your Computer Troubleshooting Techniques • If the computer’s hard disk drive frequently runs (as indicated by the hard drive light on the front of the computer) while the computer appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the computer’s hard disk.
Page 119 Solving Problems with Your Computer Troubleshooting Techniques If the computer has a short operating time • Try conserving power by setting power timeouts to shorter periods. In Windows, you can adjust these settings in the Power Management (or Power Options) Properties window in Control Panel.
Page 120 Solving Problems with Your Computer Troubleshooting Techniques If the computer doesn’t standby as expected • If you have a connection to another computer, the computer doesn’t standby if the connection is actively in use. • If the computer is performing an operation, it normally waits for the operation to finish.
Page 121: Printing Problems
Solving Problems with Your Computer Troubleshooting Techniques Printing problems Hint You will usually be able to solve most printing problems by using the Print troubleshooter in Windows Help: click Start, Help (or Help and Support). If a parallel printer doesn’t print •...
Page 122: Standby And Resume Problems
Solving Problems with Your Computer Troubleshooting Techniques If the computer doesn’t boot from battery power • Make sure the battery is properly inserted and fully charged. • Check battery contacts. • If another battery is available, try it. If the computer doesn’t boot from the floppy disk drive •...
Page 123: Testing Hardware Operation
Solving Problems with Your Computer Testing Hardware Operation Testing Hardware Operation The e-Diagtools program included with your computer provides two levels of testing: • Automated testing using the basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
Page 124 Solving Problems with Your Computer Testing Hardware Operation 9. Select and run the appropriate tests. Tests are listed only for detected hardware. Press the following keys to run tests: Enter Runs the highlighted test. F5 or Marks or unmarks the highlighted test. Space Marks or unmarks all tests in the current menu.
Page 125: Recovering And Reinstalling Software
Solving Problems with Your Computer Recovering and Reinstalling Software Recovering and Reinstalling Software You can use the Recovery CD to recover an original build. If you need to recover a specific application, you can reinstall the software directly from your hard drive; for instructions, see “To recover an application”...
Page 126: To Replace A Damaged Recovery Cd
See “To call HP for service and support” on page 95 for the phone number. To update the HP notebook BIOS Hewlett-Packard may provide updates to the BIOS to enhance the capabilities of the computer. You can use e-Diagtools for Windows to download and install these updates as they become available.
Page 127: To Recover An Application
Solving Problems with Your Computer Recovering and Reinstalling Software 4. Connect the AC adapter to the notebook. 5. Connect any cables or equipment needed to connect to the Internet. 6. Click Start, Programs (or All Programs), HP e-Diagtools, e-Diagtools for Windows. 7.
Page 129: Specifications And Regulatory Information
Specifications and Regulatory Information Reference Guide...
Page 130: Hardware And Software Specifications
Specifications and Regulatory Information Hardware and Software Specifications Hardware and Software Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, go to the HP notebook web site (www.hp.com/notebooks). BIOS Setup utility options The pointing devices are not active in the BIOS Setup utility.
Page 131 Specifications and Regulatory Information Hardware and Software Specifications System Devices Menu Default PS/2 Pointing Device When an external PS/2 mouse is Auto connected, enables internal pointing device also (Both) or disables it (External Only or Auto). Infrared port Enables the infrared port (the port is Disabled (selected models) configured by the user).
Page 132 Specifications and Regulatory Information Hardware and Software Specifications Boot Menu Default Indicates boot order of drives (change Hard Drive order with F5 and F6 keys). CD-ROM Drive Removable Devices Exit Menu Exit Saving Changes Saves Setup changes to CMOS, exits, and restarts. Exit Discarding Discards Setup changes since last Changes...
Page 133: Hardware Specifications
Specifications and Regulatory Information Hardware and Software Specifications Hardware specifications Note Technology codes identify different models of a notebook PC. These two-letter codes are found near the serial number on the bottom of the computer. Physical Size: 13.03" x 10.76" x 1.59" (331 x 273.4 x 40.5mm) for 13.3"–14.1" TFT LCD Attributes 13.03"...
Page 134 Specifications and Regulatory Information Hardware and Software Specifications Power Rechargeable lithium-ion battery (11.1V) or NiMH battery (10.8V) Battery life: up to 4 hrs depending on settings, usage, battery, and other factors Charging time: 2.2 hr (system off), 4 hr (system on) Low-battery warning Suspend/resume capability Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 60–65 W...
Page 135: Modem Reference Information
Specifications and Regulatory Information Modem Reference Information Modem Reference Information If your computer has a built-in modem, you can customize the operation of the modem using AT commands and S-registers. You can do this from Modem (Windows 98) or Phone and Modem Options (Windows 2000 or XP) in Control Panel, from most communications software, or by using terminal mode in your software.
Page 136 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) Set high speaker volume Turn speaker off Turn speaker on during handshaking and turn speaker off while receiving carrier Turn speaker on during handshaking and while receiving carrier Turn speaker off during dialing and receiving carrier and turn speaker on during answering Turn off automode detection Turn on automode detection Go on-line...
Page 137 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) &F0 Restore factory configuration 0 &F1 Restore factory configuration 1 &G0 Disable guard tone &G1 Disable guard tone &G2 Enable 1800 Hz guard tone &J0 Set S-Register response only for compatibility &J1 Set S-Register response only for compatibility &K0...
Page 138 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) &X2 Select slave receive timing for the transmit clock &Y0 Recall stored profile 0 upon power up &Y1 Recall stored profile 1 upon power up &Zn=x Store dial string x (up to 34 digits) to location n (0 to 3) Disable line quality monitor and auto retrain Enable line quality monitor and auto retrain Enable line quality monitor and fallback/fall forward...
Page 139 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) Enable RPI and set DTE speed to 19200 bps Enable RPI and set DTE speed to 38400 bps Enable RPI and set DTE speed to 57600 bps +H11 Enable RPI+ mode +H16 Enable Video Ready mode Download to flash memory at last sensed speed...
Page 140: S-Registers (Ambit)
Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) *NCn Select country parameters: 0=US, 1=Japan, 2=Germany, 3=UK, 4=France, 5=Netherlands, 6=Italy, 7=Australia, 8=Sweden, 9=Denmark, 10=New Zealand, 11=Korea, 12=China, 13=Singapore, 14=Malaysia, 15=South Africa, 16=Poland, 17=Czech Republic, 18=Hungary, 19=Hong Kong, 20=Turkey, 21=Spain. S-registers (Ambit) Register Function (Ambit)
Page 141: Selected Result Codes (Ambit)
Specifications and Regulatory Information Modem Reference Information Register Function (Ambit) Range/units Default LAPM break control 128 (40h) Call failure reason code 0-255 PSTN transmit attenuation level 0-15/dBm 10 (country dependent) Fax transmit attenuation level 0-15/dBm 10 (country dependent) Result code messages control Selected result codes (Ambit) Code Meaning...
Page 142: Safety Information
To purchase a power cord (including one for a country not listed below) or a replacement AC adapter, contact your local Hewlett-Packard dealer or sales office. For any power cord with a fused plug, if you have to replace the fuse, be sure to install an approved fuse.
Page 143: Battery Safety
Specifications and Regulatory Information Safety Information Battery safety Note The following batteries are compatible only with selected HP notebook computers: – HP F2109/NiMH – HP F2024A/LiIon 9-cell – HP F2193/LiIon 6-cell While your computer may be shipped with any of these batteries, only the HP F2024A/LiIon 9-cell battery is available as a replacement after purchasing your notebook.
Page 144: Laser Safety
Specifications and Regulatory Information Safety Information Laser safety The CD-ROM and DVD drives used with the HP notebook PC are certified as Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).
Page 145: Regulatory Information
This section presents information that shows how the HP notebook PC complies with regulations in certain regions. Any modifications to the computer not expressly approved by Hewlett-Packard could void the authority to operate the HP notebook PC in these regions.
Page 146: Canada
Specifications and Regulatory Information Regulatory Information Declaration of Conformity (U.S.A.) Responsible Party: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304, U.S.A. +1 (650) 857-1501 declares that the product Trade name: Hewlett-Packard Company Product name:...
Page 147: European Union
Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in your Reference Guide. Belgium: For outdoor usage only channels 10 (2457 MHz) and 11 (2462 MHz) is allowed.
Page 148 Prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement pour savoir s'il est préférable d'utiliser ce dernier sur un autre réseau téléphonique. Si vous souhaitez obtenir de l'aide, prenez contact avec Hewlett-Packard. Questa apparecchiatura è stata approvata in conformità alla Decisione del Consiglio 98/482/EC che regolamenta, in seno all’Unione Europea, la connessione di singoli...
Page 149: Japan
JATE approval number: A00-0143JP, A00-0434JP Name of Equipment: T18M038.00, T18N040.00 Russia Продукт сертифицирован в системе ГОСТ Р Модем сертифицирован в системе ЭЛЕКТРОСВЯЗЬ International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following pages. Reference Guide...
Page 150 Information: and carries the CE marking accordingly. [1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 151: Index
Index inserting CD, 38 external, 77 location, 14 quality, 105 AC adapter removing CD, 38 screen area, 33 connecting, 22 troubleshooting, 103 settings, 33 location, 16 troubleshooting, 104 accessories, 12 creating or copying, 39 TV set, 79 ALT GR key, 32 inserting and removing, 38 docking recommended media, 39...
Page 152 files, infrared transfer of, 76 Intel SpeedStep Technology, 58 in hibernate or standby, 19 floppy disk drive Internet location, 15 access light, 18 connecting to, 62 using, 19 location, 16 disconnecting from, 63 Fn key, 30 Internet Explorer, 60, 63 network Internet Service Provider, 27, 60 connecting to, 69...
Page 153 port replicator, 73 scroll lock status light, 18 settings, 36 power scroll toggle location, 14 troubleshooting, 108 connecting AC, 22 security cable using, 35 hibernate mode, 53 attaching, 42 troubleshooting saving, 58 software audio, 102 standby mode, 53 pre-installed, 12 battery, 118 status light, 18 recovering, 127...
Page 154 HP notebook, 13 manual, 13 updating drivers, 89 Windows password, 40 work environment, 44 downloading drivers, 89 reinstalling, 125 working in comfort, 44 key, 31 setting up, 24 Reference Guide...

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