Before You Call For Service; Getting Customer Support And Service; Using The World Wide Web - IBM IntelliStation M Pro Type 6868 User Manual

Before you call for service

Many computer problems can be solved without outside assistance, by
using the online help or by looking in the online or printed documentation
that comes with your computer or software. Also, be sure to read the
information in any README files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations
of error messages. The documentation that comes with your computer also
contains information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to
the POST error-message charts in your hardware documentation. If you do
not receive a POST error code, but suspect a hardware problem, refer to the
troubleshooting information in your hardware documentation or run the
diagnostic tests.
If you suspect a software problem, consult the documentation (including
README files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM PC hardware product entitles you to standard help and
support during the warranty period. If you need additional support and
services, a wide variety of extended services are available for purchase that
address almost any need.

Using the World Wide Web

On the World Wide Web, the IBM Personal Computing Web site has
up-to-date information about IBM Personal Computer products and
support. The address for the IBM Personal Computing home page is:
http://www.ibm.com/pc
You can find support information for your IBM products, including
supported options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized
support page that is specific to your hardware, complete with Frequently
Asked Questions, Parts Information, Technical Hints and Tips, and
Downloadable Files. You will have the information you need, all in one
place. In addition, you can choose to receive e-mail notifications whenever
new information becomes available about your registered products. You
Chapter 7. Getting help, service, and information
129