Chapter 7.Ibm Helpware Support And Services; Before You Call For Service; Printed Documentation; Online Documentation - IBM NetVista 6644 User Manual

Chapter 7. IBM HelpWare support and services
IBM HelpWare® services are available from IBM whenever you need help, for as
long as you own your IBM computer. They include a variety of services, options,
and solutions. When your warranty period expires, HelpWare services are
available for purchase.
There are two ways to get help quickly from IBM:
• On the World Wide Web. Refer to "Using electronic services" on page 60 for
the address of your country- or region-specific IBM Support Web page.
• By telephone. Refer to "Getting help by telephone" on page 61 for
information about HelpWare telephone services.

Before you call for service

Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Following are some methods you can use to solve
problems yourself.

Printed documentation

The documentation that comes with your computer contains information about
how to troubleshoot hardware and software problems. Match the description or
error codes with the symptom, and follow the instructions to solve the problem.

Online documentation

Your computer also comes with online documentation, such as Help and
README files installed on your hard disk, which you can use to solve problems.

Help files

The operating system and most preinstalled programs on your computer contain
online help files. Most help files contain information about solving problems and
preventing future problems.

README files

Most operating system and software programs also come with a file named
README.TXT. This is a text file that contains important information about the
program. You can read README.TXT files by opening them in any text file editor
on your computer.
© Copyright IBM Corp. 2000
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