IBM IntelliStation M Pro Type 6868 User Manual page 144

The following services are available during the warranty period:
Problem determination - Trained personnel are available to assist you
with determining if you have a hardware problem and deciding what
action is necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by
IBM hardware under warranty, trained service personnel are available
to provide the applicable level of service.
Engineering change management - Occasionally, there might be
changes that are required after a product has been sold. IBM or your
reseller, if authorized by IBM, will make Engineering Changes (ECs)
available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
Machine Type and Model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
If possible, be at your computer when you call.
A compatible monitor, keyboard, and mouse are required for many service
activities. Before you have the computer serviced, be sure to have these
components attached to your computer, either directly or through a console
switch.
The following items are not covered:
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the
format IBM FRU XXXXXXX.
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's
warranty terms.
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IntelliStation User Guide