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Troubleshooting
Symptom
Mouse / Keyboard not
responding.
USB devices not
responding.
There are ghost images
on the external monitor.
Possible Cause
Improper mouse and/
or keyboard reset.
KVM switch needs to
be reset.
USB ports need to
reset.
PC or OS does not
support USB 2.0.
The distance between the external console and the CS1782 is too great.
The maximum VGA cable distance should not exceed 20m and, in some
cases, may need to be shorter. Replace the VGA cable with one of an
appropriately short length.
34
Action
Unplug the cable(s) from the console
port(s),then plug it/them back in.
Power off all devices on the installation. Power
off the KVM switch; wait five seconds; then
power up
Unplug the device's USB cable from the USB
port on the switch's rear panel, then plug it
back in.
The CS1782 has a built-in USB 2.0 hub, so
will not support PCs or OS that do not support
USB 2.0.
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