Appendix B: Customer Support - Thecus N1200 User Manual

Appendix B: Customer Support

If your N1200 is not working properly, we encourage you to check out Chapter 7:
Troubleshooting Guide, located in this manual. You can also try to ensure that
you are using the latest firmware version for your N1200. Thecus is committed to
providing free firmware upgrades to our customers. Our newest firmware is
available on our Download Center:
http://www.thecus.com/download.php
If you are still experiencing problems with your N1200, or require a Return
Merchandise Authorization (RMA), feel free to contact technical support via our
Technical Support Website:
http://www.thecus.com/support_tech.php
Customers in the US should send all technical support enquiries to this email
address:
support-us@thecus.com
If you would rather receive support over the phone, you can contact Thecus FAE
Support at:
+886-2-26981788
Please note that our headquarters are in Taipei, Taiwan, and our office hours are
Monday to Friday, 9:00 to 17:00.
For Sales Information you can e-mail us at:
sales@thecus.com
Thank you for choosing
Thecus!
74