Finding More Information - SMART Board 600 Series Installation And User Manual

49 | CH A P T E R 5 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E
W H I T E B O A R D
Symptom/Observation
The pointer snaps back to
one location when you lift
the pen or your finger from
the screen.
The pointer moves
erratically or gaps appear
when you draw with the
pen.

Finding More Information

The Help Center contains links to a wide range of information, including procedures,
concepts, help with applications, SMART tool descriptions, troubleshooting hints and
more.
Access the Help Center by pressing the Help button on the pen tray. The Help button
also provides access to the orientation screen and SMART contact information. For
more information on the pen tray buttons, see Pen Tray Buttons on page 35.
Alternatively, access the Help Center from the SMART software icon in the Windows
notification area or Mac Dock.
For more information, go to
hands-on lessons and information on how to get more training.
Cause
The resistive surfaces are
in constant contact at the
location to which the
pointer returns. An object
that hits or presses on the
front sheet, leaving a
permanent depression,
can cause this issue.
The USB power from your
laptop, computer or USB
extender is too low to
power your interactive
whiteboard.
smarttech.com/Training
Solution
Gently pull the front sheet
away from the back sheet
using a piece of tape or a
small suction cup. If the
problem goes away while
you pull but returns when
you release the tape or
suction cup, you might
have to return your
interactive whiteboard for
repair.
Substitute another
computer.
OR
Eliminate or substitute the
USB extender.
OR
Install a powered USB hub.
for free learning resources,