Inter-Tel CS-5200 Administrator's Manual page 138

System Features
®
INTER-TEL CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Table 19.
Agent Help
Agent Help Reject
Answer (Ringing Call)
Audio Diagnostics
Automatic CO Access On/Off
Automatic IC Access On/Off
Automatic Trunk Answer
Background Music On/Off
Barge-In
Call Forward All Calls
Call Forward If Busy
Call Forward If No Answer
Page 120
Endpoint Feature Code Definitions(Continued)
FEATURE NAME CODE
375 The Agent Help feature allows a endpoint user
to request help from a designated "Agent Help
Extension" during a two- or three-party call.
376 When a request-for-help call rings, the Agent
Help Extension can choose to join the call or
enter this feature code to reject the request.
351 Answers the call that has been ringing or
holding the longest at that endpoint. Refer to
page 155 for the priority list. (Inter-Tel end-
points use the ANSWER button.)
320 When initiated, users are prompted to answer
questions about the audio problems by press-
ing specific keypad buttons.
360 (Not used on single line endpoints) Allows the
endpoint user to determine how ringing out-
side calls will be answered: simply by lifting
the handset or pressing the Speaker button
(automatic answer), or by lifting the handset or
pressing the Speaker button and pressing a
Call button, individual trunk button or the
ANSWER button.
361 (Not used on single line endpoints) Allows the
endpoint user to determine how ringing inter-
com calls will be answered: simply by lifting
the handset (automatic answer), or by lifting
the handset and pressing the IC button (or a
Call button, if there is no IC button).
350 Using this feature code, endpoint users with
allowed answer can pick up trunks that are
ringing into the system, but that are not actu-
ally ringing at their endpoints. This feature
does not pick up transferred calls or recalls
that are ringing at the endpoint.
313 (Not used on single line endpoints) Turns on
and off background music heard through the
endpoint speaker.
386 Allows the supervisor to barge-in on a call to
help the hunt group member/agent.
355 Immediately forwards all calls to another end-
point or to an outside endpoint number. (Inter-
Tel endpoints use the FWD button.)
357 Immediately forwards all calls to another end-
point or to an outside endpoint number when
the endpoint is in use.
356 Forwards all calls to another endpoint or to an
outside endpoint number if not answered
within a predetermined time.
DEFINITION
Endpoint Feature Codes