Inter-Tel CS-5200 Manuals

Manuals and User Guides for Inter-Tel CS-5200. We have 1 Inter-Tel CS-5200 manual available for free PDF download: Administrator's Manual

Inter-Tel CS-5200 Administrator's Manual

Inter-Tel CS-5200 Administrator's Manual (392 pages)

Inter-Tel Communication Servers Administrator Guide

Brand: Inter-Tel | Category: Server | Size: 3.97 MB

Table of Contents

Table of Contents

9
- System Administrator Features
  3
- Voice Mail Administrator Features
  3
- Enable/Disable
  4
  - System Diagnostics Features
    4
  - Table of Contents
    9
- Safety Regulations
  16
  - Important Safety Instructions
    16
- Document Overview
  19
  - Introduction
    20
  - Endpoints" and "Phones
    20
  - Changes to Issue 1.1
    21
  - Intended Audience
    21
    
    System Administrator
    21
  - Sections of the Administrator Guide
    22
    
    Voice Mail Administrator
    22
  - Multicultural English References
    23
  - Document Navigation Aids
    23
  - Electronic Pdf
    23
  - Inter-Tel Reference Documents
    24
    
    Equipment Manuals
    24
    
    Header and Footer Guides
    24
    
    Phone User Guides
    24
    
    Planning Sheets
    24
  - Hazard Identification and Supplemental Information
    25
  - Hazard Identification Methods
    25
  - Abbreviations and Acronyms
    26
  - Supplemental Information
    26
- Product Description
  29
  - Introduction
    30
  - Inter-Tel Network Capability
    30
  - Summary of Hardware and Software Features
    31
    
    Inter-Tel 5000 Ip Resource Usage
    31
    
    Internet Protocol Resource Application
    31
    
    Ip Resources
    31
  - Licensing
    32
  - USB Security Key
    32
  - Inter-Tel CS-5200
    33
  - Inter-Tel CS-5400
    33
  - Digital Expansion Interface
    33
  - System Capacities
    33
  - System Network Capacities
    34
  - Voice Processing Systems
    34
  - Basic Voice Mail
    34
  - Voice Processing System Applications
    35
    
    Enterprise Messaging
    35
    
    Voice Processing Unit
    35
  - Voice Mail Networking
    38
Administrator Procedures

39
Hardware and Endpoints

94
- Chassis Interfaces/Connections
  95
- Front of the Inter-Tel Cs-5200/5400 Chassis
  95
- Inter-Tel CS-5200/5400 Communication Servers Chassis
  95
- Introduction
  95
- Back of the Inter-Tel Cs-5200/5400 Chassis
  96
- IP Operating Modes
  97
- Modules
  97
- IP Endpoints
  99
  - Hard Ip Phones
    100
  - Model 8601 Softphone for Pocket Pc
    100
  - Models 8664, 8665, and 8668—Wireless Phones
    100
  - Feature Code
    101
  - Ip Single Line Adapter
    101
  - Itp and Sip Supported Features
    101
- System Speed Dial
  103
  - Itp and Sip Feature Exceptions
    104
  - Feature Codes
    105
  - Ip Phone Flashing Light Indicators
    105
- Ip and Sip Endpoint Ports and Connectors
  108
- ITP and SIP Connectivity
  108
  - Battery Packs and Chargers
    109
  - Ip Phone Limitations
    109
  - Peer-To-Peer Audio for Ip and Sip Phones
    109
  - Power Supplies
    109
  - Automated Boot Code Update
    110
- Features Common to IP and Digital Inter-Tel Endpoints
  
  111
- Digital Endpoints
  
  119
  - Inter-Tel Digital Phones
    120
  - Enhanced Speakerphones for Digital Phones
    121
  - Digital Phone Flashing Light Indicators
    122
  - Red and Green Leds
    123
- Single Line Endpoints
  
  124
  - Digital Phone Data Port Modules
    124
  - Types of Single Line Endpoints
    124
  - Off Premises Extensions (Opx)
    125
  - Extended Ring Cadences
    125
  - Single Line Caller ID
    125
- Optional System Equipment
  
  126
- Additional Information and Troubleshooting
  
  127
  - System Features
    129
Trunk Features/Inter-Tel Endpoint Features

130
- Access to the Features
  135
  - Introduction
    135
  - Message Lamp
    135
  - Special Button and Hookflash
    135
  - Dialpad "Hot" Buttons Vs. "Spcl Key Required for Feature Code Entry" Flag
    136
  - Hold Buttons
    136
  - Speaker Buttons
    136
- Endpoint Feature Codes
  137
- Diagnostics Feature Codes
  145
- Synchronize Network Time
  145
- Diagnostics Feature Code Definitions
  148
- Default Extension Numbers
  149
- Attendant Phones
  150
- Hunt Groups
  152
  - Hunt Group Call Processing
    153
  - Hunt Group Remove/Replace and Do-Not-Disturb
    154
  - Advance Timer
    155
  - Ucd Hunt Groups
    155
  - Supervisor Barge-In
    159
  - Acd Hunt Groups
    161
  - Acd Hunt Groups Span Nodes
    167
  - Enabling the Send Camp-On Notifications to Members in Dnd Flag
    169
  - Programming a Mini-Dss for Agent Wrap-Up
    169
- Hunt Groups and Call Forwarding
  154
- Trunk Features
  
  170
  - Caller ID, Dnis, and Ani
    170
  - Inter-Tel Endpoint Displays
    170
  - Single Line Endpoint Displays
    172
  - Outgoing-Access, Allowed-Answer, and Ring-In Assignments
    172
  - Answer Feature Code
    173
  - Automatic Route Selection (Ars)
    173
  - Basic Rate Module (Brm-S)
    175
  - Toll Restriction
    175
  - Absorbed Digits
    176
    
    Emergency Call
    178
    
    Day and Night Modes
    182
    
    Direct Inward System Access (Disa)
    182
  - Class of Service Default Values
    176
- Inter-Tel Endpoint Features
  
  184
  - Volume Controls
    184
    
    All Transient Displays" Endpoint Flag
    185
    
    Default Endpoint Identification on Display
    185
    
    Selectable Ring Tone
    185
    
    Dkts Alternate Transient Display Timer" Endpoint Flag and Timer
    186
    
    Transient Call Indication on Call Answer" Endpoint Flag
    186
    
    User-Programmable Feature Buttons
    186
    
    Standard/Alternate Keymap Switching
    187
    
    Automatic Call Access
    188
    
    Music-On-Hold and Background Music
    189
- Multilingual Capability
  
  190
- Intercom Calls
  
  193
- Station-To-Station Messages
  
  198
  - Leaving Messages
    199
  - Responding to Messages
    200
- Off-Hook Voice Announce (Ohva)
  
  202
- Outside Calls
  
  204
  - Placing Outside Calls
    204
  - Receiving Outside Calls
    206
  - On-Hook Monitoring
    207
  - Group Listen Feature
    207
  - Trunk Camp on and Busy Trunk Callback (Queue)
    208
  - Account Codes
    209
- Placing Calls on Hold
  
  211
  - Individual Hold
    212
  - System Hold
    212
    
    Consultation Hold
    213
    
    Hold Recall
    213
    
    Microphone Mute
    213
- Call Waiting
  
  214
- Call Transfer
  
  215
  - Transferring Conference Calls
    215
  - Transfer to a System Forward
    215
  - Transfers and Outside Calls
    215
  - Transfer-To-Connect Endpoint Flag
    216
  - Transfer to Ring
    216
  - Transfer to Hold
    217
  - Transfer Recalls
    217
- Call Screening
  
  218
- Reverse Transfer
  
  219
- Conference Calls
  
  220
  - Placing a Conference Call
    221
  - Add Parties to a Conference
    222
  - Exiting a Conference
    222
  - Record-A-Call
    225
- Agent Help
  
  226
  - Agent Help Extension
    227
- System Forwarding
  
  229
  - Individual Endpoint Forwarding Points
    231
  - Hunt Group Forwarding Points
    231
  - Handsfree Announce System Forward
    231
  - System Forwarding
    232
    
    System Forward Enable/Disable
    234
    
    Unanswered System Forward Calls
    234
- Call Forward
  
  235
  - Fwd Button
    236
  - Forward to an Outside Number
    236
  - Manual Forwarding to Public Network
    237
  - Forward to the Message Center
    237
  - Forward to an Attendant
    237
  - Forward to Voice Mail
    237
  - How to Forward Calls to an Extension or Outside Number
    237
- Speed Dial
  
  239
  - System Speed Dial
    239
  - Station Speed Dial
    241
- Intercom, Speed Dial, and Feature Code Directories
  
  245
- House Phone
  
  248
  - House Phone Mode Interactions
    249
- Redial
  
  249
  - Using the Last Number Saved Feature
    250
- Redirect Call
  
  251
  - Using the Last Number Dialed Feature
    251
- Paging
  
  252
- Remove from Paging
  
  253
- Do-Not-Disturb
  
  253
- Do-Not-Disturb Override
  
  257
- Remote Programming
  
  257
  - Endpoint Password
    257
  - Remote Do-Not-Disturb Programming
    258
  - Remote Forward Programming
    259
- Default Endpoint
  
  260
- Hookflash/Recall
  
  261
- Reminder Messages
  
  262
- Record Keeping and Maintenance Features
  
  263
  - Call Cost Accounting
    263
  - Station Message Detail Recording
    264
  - System Error/Message Print
    267
  - System Error/Message Printing
    263
  - System Features
    263
- Audio Diagnostics
  
  270
  - Power Fail Bypass Capability
    270
  - Customized System Programming Reports
    270
  - Audio Problems
    271
  - Specifying Audio Direction
    271
  - Using Record-A-Call for Diagnostics
    271
  - Collecting Audio Diagnostics Data
    271
  - Using the Audio Diagnostics Feature
    272
- Phantom Devices
  
  273
  - Responding to the Audio Diagnostics Feature
    273
  - Voice Processing Features
    275
  - Automated Attendant
    277
    
    Introduction
    277
    
    Automated Attendant Applications
    278
    
    Automated Attendant Recall Destination
    278
  - Extension ID
    280
  - Automatic Fax Detection
    281
    
    Fax Card Requirements
    281
    
    Fax E-Mail Message Format
    281
    
    Fax E-Mail Requirements
    281
  - Automatic Speech Recognition
    282
  - Call Routing Announcement
    283
  - Digit Translation
    284
    
    Digit Translation Nodes
    284
    
    Directories
    286
    
    Locating a Name
    287
    
    Accepting a Name
    288
    
    Requesting Additional Information
    288
    
    Searching the Voice Mail Directory
    288
  - EM Directories
    289
  - E-Mail Reader
    292
  - Fax-On-Demand
    292
  - Record-A-Call
    294
  - Scheduled Time-Based Application Routing (Star)
    295
  - Voice Mail
    297
  - Subscriber Features
    302
  - Unified Messaging
    302
  - Voice Processing Prompts
    311
    
    Default Voice Processing Prompts
    312
Table of Contents

321
- One
  331
- Four
  333
- Three
  333
- Two
  333
- Five
  341
- Eight
  343
- Eleven
  343
- Nine
  343
- Seven
  343
- Six
  343
- Ten
  343
- Thirteen
  343
  - Trunk Access Codes
    375
- Twelve
  343
- Default Feature Codes
  375
  - System History
    376
  - Administrator Feature Codes
    376
  - Index
    377
  - Voice Mail Flowchart
    391

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