Call Handling Features; Hold; Call Pickup; Call Park - Cisco 525 Administrator's Manual

CALL HANDLING FEATURES

Hold

Pushing the "Hold" softkey puts the caller on hold with music. To return to the original caller, press the
"Unhold" soft key or the Hold button on the keypad.

Call Pickup

Lets you pick up calls from other extensions, if they're part of a "Call Pickup Group". To set up a group,
key *88 + the extension.
Note: Call pickup only applies to users within the same site.

Call Park

Puts a caller on hold and allows it to be picked up by anyone in your "Call Park Group". To park a call:
key *68 + the extension + #
To set up a Call Park Group, please refer to the Horizon Portal user guides or Horizon Portal
Note: If the call isn't within picked up 60 seconds, it will come back to you and continue ringing until the
call is picked up. Also, you cannot park a call that you have made.

Unattended Call Transfer

Press Transfer soft key + the extension.
When the person answers, press the Transfer soft key again and hang up.
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