Cisco 525 Administrator's Manual
  1. Manuals
  2. Brands
  3. Cisco Manuals
  4. IP Phone
  5. Cisco 525
  6. Administrator's manual
Cisco 525 Administrator's Manual

Cisco 525 Administrator's Manual

Horizon service
Hide thumbs Also See for 525:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Admin Manual, User Manual
Cisco 525 IP phone
An Administrator's Guide

Advertisement

Table of Contents
loading

Related Manuals for Cisco 525

Summary of Contents for Cisco 525

  • Page 1 Cisco 525 IP phone An Administrator's Guide...

  • Page 2: Table Of Contents

    Contents Introduction to Horizon ......................4 SETTING UP YOUR PHONE ....................5 What you’ll need ............................. 5 Assembling the phone ..........................5 Connecting your router ........................... 6 Connecting the service ........................... 7 YOUR PHONE'S DISPLAY AND BUTTONS ................8 USING YOUR PHONE ......................10 Line keys ..............................
  • Page 3 Call Park .............................. 22 Unattended Call Transfer ........................22 Attended Call Transfer ......................... 23 Three-way Conference ......................... 23 Call Recording............................23 USEFUL SERVICE CODES ....................24 Troubleshooting guide ......................26 Who do I contact? ........................28 The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.

  • Page 4: Introduction To Horizon

    Welcome to your new, fully integrated Cisco IP phone on the Horizon service. As an administrator, the Cisco 525 IP phone gives you everything you need to help your organisation make better and more cost-effective use of its communications. Connected to...

  • Page 5: Setting Up Your Phone

    SETTING UP YOUR PHONE What you’ll need Before you begin installing your service, please make sure you have the following equipment: A Cisco 525 phone body. A handset and cord. A desk stand. A CAT 5 Ethernet computer cable, to connect the phone to your router.

  • Page 6: Connecting Your Router

    URLs: http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_502d/502.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_504d/504.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_501d/501.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_2102/2102.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_525d/525.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_122/122.xml All these URLs will resolve to one of the following IP addresses: Provisioning IP’s = 88.215.61.171 & 173, 88.215.61.193 & 194 - The Gamma Access SBC (general call traffic), ntp.business-access.co.uk (88.215.61.81 or 82) The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.

  • Page 7: Connecting The Service

    Now you’ve installed the Horizon phone, you’re ready to see what the Cisco 525 phone can do. The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.

  • Page 8: Your Phone's Display And Buttons

    Your phone's display and buttons 1) Handset - pick up to answer or make calls. 2) Phone speaker. 3) Message Waiting Indicator. When lit: Red - you have a new voice mail message. The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.
  • Page 9 Flashing red - you have an incoming call. 4) LCD screen. Typically, this will display the: Date and time Phone station name Line extensions Softkey options Startup logo and screen saver. 5) Line keys. These indicate the status of the phone line: Green: Line is idle.

  • Page 10: Using Your Phone

    (if Call Waiting is on) switch between the two different calls. Your Cisco 525 shows up to two incoming calls on the lines you have set up. The other line keys can be used for other Horizon services, such as Busy Light fields.

  • Page 11: Missed Calls

    Charlie’s line is free Charlie’s line is busy The Busy Lamp field also acts as a speed dial, letting you contact Charlie here via a single button. Handling Missed Calls If you miss a call, you’ll see a Missed Call “banner” on-screen. To see missed calls: Press Miss Highlight the number Then press Dial to call or Option to delete.

  • Page 12: Making Calls

    If you’ve set up Call Forward, Call Divert or the Remote Office feature, this may also stop you receiving calls. To see how to set these up, ask your system administrator. Making calls There are three ways to make calls on the Cisco 525. You can: Lift the handset Push the headset button Push the speaker button.

  • Page 13: Taking Calls

    To set up additional functions, such as speed dials or the company address book, you'll need to go through the Horizon Portal. Taking calls You can answer a call on the Cisco 525 in three ways: By lifting the handset. By pushing the headset button with the handset still on the phone.

  • Page 14: Ignoring An Incoming Call

    Ignoring an incoming call Like the "Reject" function on a mobile, you can ignore an incoming call and send it to voicemail. When your phone rings, an "Ignore" soft button will appear on-screen. Press it to divert the call to voicemail. Accessing voicemail If you have voicemail, the red strip light above the LCD display will light up.

  • Page 15: Personalising Your Phone

    PERSONALISING YOUR PHONE To add a wide range of phone-specific features, press the Menu button on the keypad. You'll now see a list of on-screen options. These are: Directories The 'Corporate Directory' allows you to search for other users DDI's and extensions by name or site under the advanced search.

  • Page 16: Call History

    Call History To view all calls made or received on any phone, select option 2 from the main menu. Under the Call History menu, you can view these call categories: All calls Missed calls Received calls Placed calls Then click “Select”. Highlight your chosen option If you’re part of a Hunt Group, any calls which have passed on to your extension will also be displayed.

  • Page 17: Speed Dials

    To navigate the list, click on the “Up” and “Down” keys to highlight an entry. You can then choose to: Dial that number Edit the number before dialling Delete the entry Add it to the address book. Each log stores up to 60 entries. Speed Dials Speed dials allow you to call a number simply by pressing one or two pre-programmed digits.

  • Page 18: User Preferences

    User Preferences This lets you set how handsets handle calls, how they ring and what appears on-screen. To set up a User Preference option, select option 5 on the main menu. Call Preferences By selecting the “Call Preference” option from the menu, you can see whether a phone has features like Call Forwarding or Voicemail already set up.

  • Page 19: Audio Preferences

    You can also set up the phone to inform you of any missed calls. Press “Set” to confirm a missed call shortcut and/or banner. Highlight the relevant option Audio Preferences To set a ringtone for any phone extension, select Option 2 on the User Preference menu. From here, you can pick which ringtone to assign to any of the line keys available.

  • Page 20: Screen Preferences

    Screen Preferences To set a screensaver, wallpaper or clock, for example, press option 3 on the User Preference menu. To configure any option: Click on “Option” or navigation Make your choice using the navigation key and press “Select”. Bluetooth Configuration To connect Bluetooth devices, such as a headset, select option 4 from the User Preference menu and follow the on-screen wizard to set a PIN and to start scanning for available Bluetooth signals.

  • Page 21: Device Administration

    Language The Cisco 525 will always be set to US English and shouldn’t be changed. Restart Choose this option if the system has a problem registering with Horizon, for example, or if you need to restart to gain access to new features and updates.

  • Page 22: Call Handling Features

    CALL HANDLING FEATURES Hold Pushing the “Hold” softkey puts the caller on hold with music. To return to the original caller, press the “Unhold” soft key or the Hold button on the keypad. Call Pickup Lets you pick up calls from other extensions, if they're part of a “Call Pickup Group”. To set up a group, key *88 + the extension.

  • Page 23: Attended Call Transfer

    Attended Call Transfer Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone. Dial the number to which you want to transfer the call. When the person answers, ask whether they want to take the call. ...

  • Page 24: Useful Service Codes

    USEFUL SERVICE CODES 8400 Voicemail for your phone 8500 Voicemail for any phone (requires PIN number) 08450340499 Voicemail access from a land line or mobile phone 08450340495 Divert all calls to this phone 08450340496 Forward on Network Failure - Turn off from another phone 08450340497 Forward on Network Failure - Turn on from another phone 08450340498 Forward on Network Failure - Check status from another phone Other Codes...
  • Page 25 *56 Call Waiting - Turn on 1421 Forward calls in sequence - Turn on *57 Call Waiting - Turn off 1440 Forward calls in sequence - Status 1408 Voice mail to e-mail - Turn off 1422 Forward calls simultaneously - Turn off 1409 Voice mail to e-mail - Turn on 1423 Forward calls simultaneously - Turn on 1410 Voice mail alerts to SMS - Turn off...

  • Page 26: Troubleshooting Guide

    Troubleshooting guide We'll always aim to give you the best service possible. However, no system can be guaranteed to run error-free all the time. Here are a few issues that may arise - and how you can solve them. The handset shows an on-screen extension, but is also showing an amber light on the line key. This means it's successfully downloaded its configuration but hasn't been registered on Horizon.
  • Page 27 It's a common issue on Cisco devices and a fix exists at https://supportforums.cisco.com/docs/DOC-10011. If you can't follow this guide or encounter more problems, call our support team. They'll either offer more advice or send out a replacement device.

  • Page 28: Who Do I Contact

    Who do I contact? If you have any questions about the Horizon service, or want to report a fault after performing one of the checks in the Troubleshooting Guide, please contact: Insert Support Desk Name Insert Support Desk Opening hours Insert Support Desk Numbers Insert Support Desk Email address The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to...

Table of Contents