Call Handling Features; Hold; Call Pickup; Call Park - Cisco 504 Administrator's Manual

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CALL HANDLING FEATURES

Pushing the Hold softkey puts the caller on hold with music. To return to the original caller, press the

flashing red line button for that call.

Lets you pick up calls from other extensions, if they're part of a Call Pickup group. To set up a group:

key *88 + the extension.

Note: Call Pickup only applies to users within the same site.

Puts a caller on hold and allows it to be picked up by anyone in your Call Park group. To park a call:

key *68 + the extension + #

To set up a Call Park group, please refer to the Horizon Portal user guides or Horizon Portal

Note: If the call isn't picked up within 60 seconds, it will come back to you and continue ringing until the

call is picked up. Also, you cannot park a call that you have made.

Press Transfer soft key + the extension.

When the person answers, press the Transfer soft key again and hang up.

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