Cisco 525 Administrator's Manual
Horizon service ip phone
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Also See for Cisco 525:
- Administrator's manual (28 pages) ,
- Quick user manual (7 pages) ,
- User manual (21 pages)
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Cisco 525 IP phone
An Administrator's Guide
Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA
0844 880 9900
0844 880 0009
Produced by:
sales@nomisconnections.co.uk
The Nomis Support Desk
0844 880 0018
support@nomisconnections.co.uk
www.nomisconnections.co.uk
|
www.businessvoipsystems.co.uk
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Table of Contents
Related Manuals for Cisco Cisco 525
Summary of Contents for Cisco Cisco 525
- Page 1 Cisco 525 IP phone An Administrator's Guide Produced by: The Nomis Support Desk 0844 880 0018 support@nomisconnections.co.uk Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk www.businessvoipsystems.co.uk...
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Page 2: Table Of Contents
Screen Preferences ..........................20 Bluetooth Configuration ........................20 Network Configuration .......................... 20 Device Administration........................... 20 CALL HANDLING FEATURES ....................22 Hold ..............................22 Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk www.businessvoipsystems.co.uk... - Page 3 N-way Conference ..........................23 Call Recording............................23 USEFUL SERVICE CODES ....................24 Troubleshooting guide ......................26 Who do I contact? ........................28 Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk...
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Page 4: Welcome To Your New, Fully Integrated Cisco Ip Phone On The Horizon Service
Welcome to your new, fully integrated Cisco IP phone on the Horizon service. As an administrator, the Cisco 525 IP phone gives you everything you need to help your organisation make better and more cost-effective use of its communications. Connected to... -
Page 5: Setting Up Your Phone
ONLY IF YOUR NOT USING POE AND HAVE ORDERED THE ASSOCIATE PSU. Connect the computer cable to the underside of the phone in the socket marked SW. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 6: Connecting To Your Router
All these URLs will resolve to one of the following IP addresses: Provisioning IP’s = 88.215.61.171 & 173, 88.215.61.193 & 194 - The Gamma Access SBC (general call traffic), ntp.business-access.co.uk (88.215.61.81 or 82) Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 7: Connecting The Service
Now you’ve installed the Horizon phone, you’re ready to see what the Cisco 525 phone can do. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 8: Your Phone's Display And Buttons
3) Message Waiting Indicator. When lit: Red - you have a new voice mail message. Flashing red - you have an incoming call. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... - Page 9 15) Speaker button. Press to turn on or off. When the speaker is on, the button glows green. 16) Keypad. Press keys to dial phone numbers, enter letters, and choose menu items. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
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Page 10: Using Your Phone
(if Call Waiting is on) switch between the two different calls. Your Cisco 525 shows up to two incoming calls on the lines you have set up. The other line keys can be used for other Horizon services, such as Busy Light fields. -
Page 11: Handling Missed Calls
Do Not Disturb To stop incoming calls to your phone, you have the ability to set up the Do Not Disturb feature on it. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 12: Making Calls
If you’ve set up Call Forward, Call Divert or the Remote Office feature, this may also stop you receiving calls. To see how to set these up, ask your system administrator. Making calls There are three ways to make calls on the Cisco 525. You can: Lift the handset Push the headset button Push the speaker button. -
Page 13: Taking Calls
To set up additional functions, such as speed dials or the company address book, you'll need to go through the Horizon Portal. Taking calls You can answer a call on the Cisco 525 in three ways: By lifting the handset. By pushing the headset button with the handset still on the phone. -
Page 14: Accessing Voicemail
If you have voicemail, the red strip light above the LCD display will light up. To get to your messages: key in your configured Company Voice Portal number then type in your Voice Portal passcode followed by #. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 15: Personalising Your Phone
Once you’ve chosen a ringtone, click “Save” in order to save this entry to the phone. Call History To view all calls made or received on any phone, select option 2 from the main menu. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... - Page 16 To navigate the list, click on the “Up” and “Down” keys to highlight an entry. You can then choose to: Dial that number Edit the number before dialling Delete the entry Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk...
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Page 17: Speed Dials
This lets you set how handsets handle calls, how they ring and what appears on-screen. To set up a User Preference option, select option 5 on the main menu. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... - Page 18 Select the option you want Then use the keypad to enter a number. You can also set up the phone to inform you of any missed calls. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
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Page 19: Audio Preferences
To set a ringtone for any phone extension, select Option 2 on the User Preference menu. From here, you can pick which ringtone to assign to any of the line keys available. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 20: Screen Preferences
If you set up Wi-Fi, Horizon will ask to be tested with a fixed cable, in case of any call quality faults. Device Administration Option 7 on the User Preference menu lets you set passwords and the time/date. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... - Page 21 Language The Cisco 525 will always be set to US English and shouldn’t be changed. Restart Choose this option if the system has a problem registering with Horizon, for example, or if you need to restart to gain access to new features and updates.
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Page 22: Call Handling Features
Unattended Call Transfer Press Transfer soft key + the extension. When the person answers, press the Transfer soft key again and hang up. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 23: Attended Call Transfer
Note: Due to the way in which we monitor and record these calls, you’ll be provided with the whole conversation from the start of the call. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... -
Page 24: Useful Service Codes
*56 Call Waiting - Turn on 1421 Forward calls in sequence - Turn on *57 Call Waiting - Turn off 1440 Forward calls in sequence - Status Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk... - Page 25 1451 Phone Status - Diagnostic info on your phone 1418 Call return for 1471 - Turn off 1419 Call return for 1471 - Turn on Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
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Page 26: Troubleshooting Guide
Plug the handset into a different port that you know definitely works. If you think the handset hasn't been configured properly, call our support team for more help. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk... - Page 27 They'll ask for more details and send you out a replacement if the phone is still within its warranty period. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
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Page 28: Who Do I Contact
Troubleshooting Guide, please contact: The Nomis Support Desk Tel: 0844 880 0018 Email: support@nomisconnections.co.uk © Nomis Connections 2013 Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk www.businessvoipsystems.co.uk...