Cannot Connect To A Preferred Network; Current Network Security Codes Are Unavailable - HP EliteBook User Manual

Cannot connect to a preferred network

Windows can automatically repair a corrupted WLAN connection:
●
If there is a network status icon in the notification area, at the far right of the taskbar, right-click the
icon, and then click Repair from the menu.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
●
If an "x" is superimposed over the network status icon, one or more of your WLAN or LAN drivers
are installed but the computer is not connected.
●
If there is no network status icon in the notification area, follow these steps:
1. Select Start > Control Panel > Network and Internet Connections > Network
Connections.
2. Click on one of the connections.
3. In the left pane, click Repair this connection.
The Network connections window is displayed, and Windows resets your network device and
attempts to reconnect to one of the preferred networks.

Current network security codes are unavailable

If you are prompted for a network key or an SSID when connecting to a WLAN, the network is protected
by security. You must have the current codes to make a connection on a secure network. The SSID and
network key are alphanumeric codes that you enter into your computer to identify your computer to the
network.
●
For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
●
For a private network, such as a network in an office or at a public Internet chat room, contact the
network administrator to obtain the codes, and then enter the codes when prompted to do so.
Some networks change the SSID or network keys used in their routers or access points on a regular
basis to improve security. You must change the corresponding code in your computer accordingly.
If you are provided with new wireless network keys and SSID for a network, and if you have previously
connected to that network, follow these steps to connect to the network:
1. Select Start > Control Panel > Network and Internet Connections > Network Connections.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are
active, several will be displayed.
2. Right-click the network, and then click Properties.
3. Click the Wireless Networks tab.
4. Select the network, and then click Properties.
NOTE:
the router or access point is operating.
If the network you want is not listed, check with the network administrator to be sure that
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