A Disc Does Not Play Automatically; A Movie Stops, Skips, Or Plays Erratically - HP EliteBook User Manual

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Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
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Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
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Disable Standby before playing a disc.
Do not initiate Hibernation or Standby while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click
No, the computer may behave in either of the following ways:
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Playback may resume.
– or –
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The playback window in the multimedia program may close. To return to playing the disc, click
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
● Increase system resources:
Turn off external devices such as printers and scanners. Disconnecting these devices frees up
valuable system resources and results in better playback performance.
Change desktop color properties. Because the human eye cannot easily tell the difference between
colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system
color properties to 16-bit color, as follows:
1. Right-click anywhere on the desktop except on an icon, and then select Properties > Settings.
2. Set Color quality to Medium (16 bit).

A disc does not play automatically

1. Select Start > My Computer.
2. Right-click the device (such as CD-ROM drive), and then click Properties.
3. Click the AutoPlay tab, and then select one of the available actions.
4. Click OK.
A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.
NOTE: For more information about AutoPlay, refer to Help and Support.

A movie stops, skips, or plays erratically

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Check to be sure the disc is not scratched or damaged.
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Clean the disc.
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Conserve system resources by trying the following suggestions:
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Log off the Internet.
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Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Properties > Settings.
Optical drive (select models only) 53