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Level 1 and 2 Service Manual
Warranty Service Policy
Parts Replacement
6809510A66-O
Conventions
Special characters and typefaces, listed and described below, are used in this
manual to emphasize certain types of information.
➧
Note: Emphasizes additional information pertinent to the subject
matter.
G
Caution: Emphasizes information about actions that may result in
equipment damage.
E
Warning: Emphasizes information about actions that may result in
personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press
P
the End key", you will see "Press
This product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non-warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root-cause
analysis, to guard against epidemic criteria. Manufacturing will bear the costs of
early life failure.
Product Support
Customer's original phone will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
When ordering replacement parts or equipment, include the Motorola part
number and description used in the service manual.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
October 12, 2006
P
".
Introduction
7
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Table of Contents
Troubleshooting
