Warranty Service Policy - Motorola C331 Service Manual

Level 2 Service Manual

Warranty Service Policy

6881040B85
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
Note: Emphasizes additional information pertinent to the subject
matter.
G
Caution: Emphasizes information about actions that may result in
equipment damage.
E
Warning: Emphasizes information about actions that may result in
personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press
E
the Enter Key", you will see "Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
Information that you need to type is printed in boldface type
Revisions
Any changes that occur after manuals are printed are described in publication
revision bulletins (PMRs). These bulletins provide change information that can
include new parts listing data, schematic diagrams, and printed circuit board
layouts.
The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing will bear the costs of early life
failure.
Product Support
Customer's original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
HTC centers will perform level 4 (full component) repairs.
July 19, 2002
Introduction
E
".
ALERTS
ALERTS or or ALERTS .
3