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If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Appliances Authorised Service Centre Dealer or Customer Care Centre.
Problem
Freezer control and
lights are on, but
compressor is not
operating.
Temperature-
controlled drawers
are too warm.
Refrigerator does
not operate.
Food temperature
is too cold.
Possible causes
Refrigerator is in defrost
mode.
Control settings are not
right.
Freezer controls are not
right.
Drawer is improperly
positioned.
Refrigerator is not plugged
in.
Refrigerator Appliance
mode is turned off
(RX693 / RX594 models).
Touch temperature
controls are set to OFF
(RX616 model).
Fuse is blown, or circuit
breaker needs to be reset.
Power outage has
occurred.
Refrigerator is
malfunctioning.
Condenser coils are dirty.
Refrigerator or freezer
controls are set too cold.
Food is too close to upper
left air inlet.
Troubleshooting
What to do
Normal operation.
Wait 40 minutes to see if refrigerator restarts.
See page 20 to adjust controls.
See page 11 or 16 to adjust controls.
See pages 20 – 23 to verify drawer positioning.
Plug in refrigerator.
See page 15 to adjust controls.
See page 16 to adjust controls.
Replace any blown fuses.
Check circuit breaker and reset if necessary.
Call local power company listing to report
outage.
Unplug refrigerator and transfer food to
another refrigerator. If another refrigerator is
not available, place dry ice in freezer section to
preserve food. Warranty does not cover food
loss. Contact service agent (see page 46).
Clean according to the chart on page 33.
See page 11 or 16 to adjust controls.
Relocate food away from upper left corner.
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