Axis 210 User Manual page 41

Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Using ARP/Ping - the IP address must
be set within two minutes after power
has been applied to the camera.
The camera is located on a different
subnet.
The IP address is being used by another
device
Possible IP address conflict with
another device on the same subnet.
The AXIS 210/211 cannot be accessed from a Web browser
The IP address has been changed by
DHCP.
Other networking problems.
Cannot send notifications, uploads, alarms, etc, to a destination outside the local network
Firewall protection.
Your AXIS 210/211 is accessible locally, but not externally
Firewall protection.
Default routers required.
The Power indicator is not constantly lit
Faulty power supply.
The Status and Network indicator LED:s are flashing red rapidly
Hardware failure.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged.
Try the installation again. Ensure the Ping length is set to 408. Please see Manual Instal-
lation with ARP/Ping, on page 13.
If the IP address intended for the AXIS 210/211 and the IP address of your computer are
located on different subnets, you will not be able to set the IP address. Contact your net-
work administrator to obtain an appropriate IP address.
Disconnect the AXIS 210/211 from the network. Run the Ping command. (In a Com-
mand/DOS window, type ping and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that
the IP address may already be in use by another device on your network. You must obtain
a new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use with
your camera. In this case, check all cabling and reinstall the unit.
The static IP address in the AXIS 210/211 is used before the DHCP server sets a a dynamic
address. This means that if the same default static IP address is also used by another
device, there may be problems accessing the camera. To avoid this, set the static IP
address to 0.0.0.0.
1) Move the AXIS 210/211 to an isolated network or to one with no DHCP or BOOTP
server. Set the IP address again, using the AXIS IP Utility (see the Installation Guide) or
the ARP/Ping commands.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to
the main network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network set-
tings. Return the unit to the main network. The unit will now have a dynamic IP address,
but will notify you if the address changes.
Test the network cable by connecting it to another network device, then Ping that device
from your workstation. See the instructions above.
The camera can be configured to use a SOCKS server to reach networks on the other side
of a firewall/proxy server.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
Check that you are using an AXIS PS-K power supply.
Contact your Axis dealer.
See the Emergency Recovery Procedure above.
AXIS 210/211 - Troubleshooting
41