Emergency Recovery Procedure; Axis Support - Axis 210 User Manual

AXIS 210/211 - Troubleshooting
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Emergency Recovery Procedure

If power or the network connection to the AXIS 210/211 is lost during the upgrade, the
process will fail and the unit will become unresponsive. A flashing red Status LED
indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is
found on the underside label on the product casing.
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of AXIS 210/211> <Serial number> temp
ping -s 408 <IP address of AXIS 210/211>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of AXIS 210/211> <Serial number>
ping -l 408 -t <IP address of AXIS 210/211>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press
CTRL+C to stop Ping.
3. Open a browser and type in the AXIS 210/211's IP address. In the page that appears,
use the Browse button to select the upgrade file to use, e.g. axis210.bin or axis211.bin.
Then click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and
show a steady green on the Power and Status LED:s and flashing green or amber on
the Network LED.
5. Repeat the ARP and Ping commands as described above.
6. Open a new browser and enter the unit's IP address.
7. Reconfigure your settings.
If the emergency recovery procedure does not get the AXIS 210/211 up and running again,
please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing
the server report, the log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
The Log file is available from Setup > System Options > Logs & Reports. The Log file
records events in the unit since the last system restart and can be a useful diagnostic tool
when troubleshooting.