Standard Warranty Terms And Conditions - Open Date IQ User Operating Instructions Manual

Standard Warranty Terms and Conditions

Open Date warrants that the Thermocode iQ printer will be free from defects in materials and workmanship for a period of one
(1) year from the date of shipment with the exception of the Thermal Printhead, Print Pad, Ribbon Magazine Springs and
Belts and the Rubber Covered Drive Roller which are considered to be consumable items. If the product proves defective
during the warranty period, Open Date or it's partners will, at their option:
(1) repair the product by means of telephone support or upon it's return at no charge for parts or labour,
(2) replace the product with a comparable product which may be new or refurbished or,
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
To obtain service under this warranty the Customer must notify Open Date or it's authorised partner of the defect before the
expiry of the warranty period. Customers will provide appropriate assistance to Telephone Support personnel to resolve
issues.
If telephone support is unsuccessful, the product should be returned to Open Date or it's authorised partner at the shippers
expense.
Open Date reserves the right to charge for service in exceptional cases.
In the maintenance of the product, Open Date may use new or equivalent to new parts, assemblies or products for equal or
improved quality. All defective parts, assemblies, and products become the property of Open Date. Open Date may require
the return of parts, assemblies and products.
This warranty shall not apply to any defect, fault or failure caused to the product by modification, incorrect installation,
operation, maintenance, operation outside of the specified performance limits or incompatible consumables being used by the
customer, exposure to liquids or moisture or electrical power, signals or connections outside of the ratings specified. Open
Date shall not be obligated under these warranties:
a) to repair damage resulting from attempts by the customer to install, repair or service the product unless directed by an
Open Date representative,
b) to repair damage, malfunction, or degradation of performance resulting from improper use or connection,
c) to repair damage, malfunction, or degradation of performance caused by the use of incompatible supplies or
consumables,
d) to repair an item that has been modified when the effect of such modification increases the time or difficulty of
servicing the product or degrades performance or reliability,
e) to perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance resulting
from failure to perform user maintenance and cleaning as prescribed in published product materials,
f) to repair damage, malfunction, or degradation of performance resulting from use of the product in an environment not
meeting the operating specifications set forth in the published materials,
g) to repair damage, malfunction, or degradation of performance resulting from failure to properly prepare and transport
the product,
h) to warranty repair this product after it exceeds the print volume referenced in this warranty statement,
i) to replace items that have been abused, misused, or tampered with in any way;
j) to install replacement items that are considered customer replaceable;
Any service identified in the above list and provided by Open Date or it's partners shall not be obligated under these
warranties:
THE ABOVE WARRANTIES ARE GIVEN BY OPEN DATE WITH RESPECT TO THIS PRODUCT AND ITS RELATED
ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. OPEN DATE AND IT'S PARTNERS DISCLAIM
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR
STANDARD IMPOSED BY APPLICABLE LEGISLATION. OPEN DATE'S RESPONSIBILITY TO REPAIR, REPLACE, OR
OFFER A REFUND FOR DEFECTIVE PRODUCTS AND RELATED ITEMS IS THE SOLE AND EXCLUSIVE REMEDY
PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL OPEN DATE AND IT'S PARTNERS BE LIABLE FOR ANY INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER OPEN DATE OR IT'S
PARTNER HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
Static Electricity
Static electricity can cause damage to the printer or printhead. Open Date will not accept warranty claims if any damage to the
printer or components within is caused as a result of exposure to static electricity and recommends that adequate measures
are taken to control the amount that is present in the printer's vicinity by the use of methods such as carbon brushes and
earthing.
If you are in doubt about your installation please contact Open Date or one if it's approved partners.
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