Power Supply Related Faults; Stepper Motor Related Faults; Sensor Related Faults - Open Date IQ User Operating Instructions Manual

Problem
No power to printer / 24 Volt led not lit
No power to printer / 42 Volt led not lit
Problem
Stepper motors noisy but working ok.
Stepper motors very noisy.
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motors very noisy.
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motors very noisy.
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motor not moving.
Horizontal or vertical stepper motor moving
slowly or does not stop
Problem
Horizontal or vertical stepper motor moves
constantly away from home position.
Broken ribbon / end of ribbon not seen.
Magazine not seen when on printer body.
12.10.12
10.0 Troubleshooting

10.3 Power Supply Related Faults

Cause
Power Supply problem

10.4 Stepper Motor Related Faults

Cause
Motor mounting out of adjustment.
Profile not correct for application.
Connection to stepper motor failed.
One phase of stepper motor burnt out or
connection failed.
Stepper motor drive board damaged
Stepper motor failed.
Stepper motor board failed.
No 42 volt supply.
Sensor fault.

10.5 Sensor Related Faults

Cause
Failed Horizontal or Vertical Sensor.
Back tension arm on magazine out of adjust-
ment.
Sensor failed.
Failed / broken magazine sensor.
Magazine sensor pin out of adjustment.
Page 18
Solution
Replace fuse. If fuse continues to blow
return power supply for inspection.
Solution
Check mounting. Re-adjust if necessary.
Contact Open Date requesting profile adjust-
ment.
Check connection and adjust
Replace motor.
Replace stepper motor drive board.
Check and replace motor
Check and replace board
Check power supply
Check and replace sensor.
Solution
Replace Sensor
Re-adjust back tension arm.
Replace Sensor.
Replace Sensor.
Re-adjust Magazine sensor pin.
Issue 1