Ribbon Problems - Open Date IQ User Operating Instructions Manual

Problem
Ribbon Indexing insufficient
(Overlapping Prints)
Ribbon Indexing Excessive
Ribbon Breaking or
Perforated
Ribbon Tracking
12.10.12
10.0 Troubleshooting

10.2 Ribbon Problems

Possible Cause
Cardboard core does not fit the rewind spool cor-
rectly, or is missing.
Foil not attached to cardboard core correctly.
Printer rods or printhead assembly are dirty.
Brake belt on feed spool is damaged, worn or dirty.
Tension arm spring tension on brake belt not set
correctly.
The Format design has a space before printing any
characters.
Ribbon may be sticking to substrate being printed,
and being pulled along.
Printhead rods, rollers or printhead assembly are is
dirty.
Ribbon may be sticking to substrate being printed
and being pulled along.
Temperature "BURN" values may be set to high for
the substrate being printed.
Ribbon indexing problems, prints overlapping each
other, weakening the ribbon.
Printer fixed rods, lower roller or printhead assembly
are dirty, through build up of wax/resin residue.
Ribbon may be sticking to substrate being printed,
and being pulled to one side.
Printer may have been dropped, damaging the lower
roller or damaged tension arm.
Fit correct cardboard core, ensure that it is a good fit
on the hub.
Use adhesive tape to attach the ribbon to the card-
board core and wind on a few turns.
Clean printer rods and printhead as described in
maintenance section.
Renew brake belt.
Adjust brake belt correctly, when functioning cor-
rectly the tension arm should be about 6mm from the
stop pin.
Change the format design so there is only 1mm from
the "X" datum to the first characters to be printed.
Adjust the printhead position from the substrate,
possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service
Engineer may be required.
Clean printer and printhead as described in mainte-
nance section.
Adjust the Printhead position from the substrate,
possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service
Engineer may be required.
Reduce "BURN" values of format to achieve accept-
able print quality.
See above for overlapping prints.
Clean fixed rods, lower roller and printhead as de-
scribed in maintenance section.
Adjust the printhead position from the substrate,
possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service
Engineer may be required.
Call for Service Engineer or send back to manufac-
turer for checking.
Page 17
Solution
Issue 1