Configuring Softkey Templates - Cisco 6921 Administration Manual

Chapter
For additional information on IP phone services, see the Cisco Unified Communications Manager
Administration Guide,
configuring line buttons, go to the chapter in the Cisco Unified Communications Manager
Administration Guide,

Configuring Softkey Templates

Using Cisco Unified CM Administration, you can associate up to 18 softkeys with applications that are
supported by the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. Cisco Unified CM support the
Standard User and Standard Feature softkey template.
An application that supports softkeys can have one or more standard softkey templates associated with
it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making
updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from
Cisco Unified CM Administration. To assign a softkey template to a phone, use the Softkey Template
field in the Cisco Unified CM Administration Phone Configuration page. Refer to the in the Cisco
Unified Communications Manager Administration Guide,
Cisco Unified Communications Manager System Guide,
The Cisco Unified IP Phone 6921, 6941, 6945, and 6961 do not support all the softkeys that are
configurable in Softkey Template Configuration on Cisco Unified CM Administration.
the features, softkeys that can be configured on a softkey template, and note whether it is supported on
the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.
Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but
Note
unsupported softkeys do not display on the phone.
Table 5-2 Configurable Softkeys
Feature
Answer
Barge
Call Back
Call Forward All
Call Park
Call Pickup
Conference
Conference List
Divert
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-24567-01
Cisco Unified IP Phone Services
Cisco Unified IP Phone Configuration.
Configurable Softkeys in the
Softkey Template
Configuration
Answer (Answer)
Barge (Barge)
Call Back (CallBack)
Forward All (cfwdAll)
Call Park (Park)
Pick Up (Pickup)
Conference (Confrn)
Conference List (ConfList)
Immediate Divert (iDivert)
Configuration. For additional information on
Softkey Template Configuration
Softkey
Supported as a
softkey on
Cisco Unified
IP Phone 6921, 6941,
6945, and 6961 Notes
Yes —
No —
Yes —
Yes Phone displays Fwd ALL or Fwd Off.
Yes —
Yes —
No Conference is a dedicated button.
No Phone displays Detail.
Yes Phone displays Divert.
Configuring Softkey Templates
Template.
Table 5-2
and the
lists
5-21