Appendix; Providing Information To Users Via A Website; How Users Obtain Support For The Cisco Unified Ip Phone; Giving Users Access To The User Options Web Pages - Cisco 6901 Administration Manual

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
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How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial and voice
message system options), users must receive information from you or from your network team or be able
to contact you for assistance. Make sure to provide end users with the names of people to contact for
assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use the Cisco Unified Communications
Manager administration application to add the user to a standard Cisco Unified Communications
Manager end user group: choose User Management > User Groups. For additional information, refer
to:
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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-24582-01
How Users Obtain Support for the Cisco Unified IP Phone, page A-1
Giving Users Access to the User Options Web Pages, page A-1
How Users Configure Phone Features, page A-2
How Users Access a Voice Messaging System, page A-2
User Group Configuration
Guide
Role Configuration chapter in the Cisco Unified Communications Manager Administration Guide
A P P E N D I X
chapter in the Cisco Unified Communications Manager Administration
A
A-1